Rachel Silva

• Fostered a culture of continuous improvement among team members and pilots through regular feedback sessions and recognition programs.
• Mentored and coached junior team members, empowering them to take on increased responsibities to enhance future career options.
• Advised senior leadership on resource allocation decisions based on thorough analysis of operational needs and priorities.
• Key Skills:

- analytical reasoning

- strategic planning

- problem solving

- detailed communications

- project and resource management

• Helped maintain crowd safety at large scale events by ensuring compliance with event rules, while prioritizing protection of all patrons, performers, and fellow staff members.
• Key Skills

- Conflict resolution

- Incident response

- Crowd management

Helped interview potential candidates and gave recommendations for new team members.

• Managed patient flow while guiding doctor and team to complete procedures on time and maintain clinic efficiency.
• Improved policies and procedures through development, implementation, revision, and evaluation of new protocols.
• Admitted patients to services to and completed thorough clinical documentation.
• Monitored quality assurance program to improve performance, and maintain high standards of care.
• Collaboration of monthly stock and maintenance lists with team to maintain optimal functioning of clinic.

• Supervised and scheduled patients to meet daily clinical goals.
• Coordinated and oversaw clinical and administrative tasks.
• Supported hiring and selection of new staff members.
• Updated physical and electronic filing systems to maintain organizational efficiency.
• Communicated with vendors to request services, place orders, and receive instructions.