Dedicated team player with a strong work ethic and an open communication style who is committed to meeting all preparation and service needs. Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Hi, I’m
RACHEL STEWART
New York,US
Summary
Overview
13
years of professional experience
Work History
Marcus Samuelsson Group
Corporate Trainer
06.2017 - Current
Job overview
- Chose curriculum and created lesson plans for employees to learn about specific steps of service, wine and spirits
- Gathered information about the company's goals and employee deficiencies in order to assess training needs
- Was in charge of writing, updating, and implementing training procedures
- Created training manuals, modules, and teaching aids that were effective
- Evaluated the effectiveness of programs and proposed changes to improve their effectiveness.
- Boosted confidence of employees by providing skilled training to improve knowledge and productivity.
- Prepared digital training materials including workbooks, manuals and self-paced guides.
- Participated in professional organizations and pursued educational opportunities to upgrade job knowledge and training skills.
- Increased program success by proactively reviewing different system aspects to identify and address enhancement opportunities.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
Grayson Hotel
Food & Beverage Director
11.2022 - 11.2023
Job overview
- Collaborated with executive chefs to create seasonal menus, incorporating trends while maintaining brand consistency.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Developed and implemented bartender training programs, policies and procedures.
- Created signature beverages to increase revenue and patron loyalty.
- Reorganized bar stations to streamline service flow.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
Harlem School Of The Arts
Culinary Arts Instructor
Job overview
- Instructed students on terminology and techniques of culinary arts using visual and graphic media.
- Instructed students on nutrition, presentation, science and taste of both classical and contemporary cuisine.
- Provided individual instruction to students who were having difficulty with courses.
- Assessed student progress based on food taste, presentation and nutrition.
- Helped students develop personal style after comprehensive lessons on specific recipes.
- Maintained student records detailing progress, attendance and program requirements.
- Created appropriate learning environments for students.
- Planned in-class activities, discussions and lectures to increase student comprehension and participation.
- Collaborated with other subject and grade-level teachers to build complementary educational frameworks for students.
Red Rooster Harlem
Bartender Shift Manager
01.2015 - 01.2020
Job overview
- Improved customer service by training employees, overseeing operations, and promptly resolving issues
- Keep the check stand area clean, tidy, and well-stocked
- All equipment was operated and sanitized in a safe and proper manner by me
- Worked with managers to plan special events and promotions to attract new customers, such themed happy hours
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Made custom drink orders by measuring and mixing house ingredients precisely
- Oversaw, trained, and developed team members in accordance with company policies and procedures
- Helped servers with specialty drink orders by quickly preparing on-demand items.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
Red Rooster Harlem
Lead Server
01.2013 - 08.2015
Job overview
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service
- Memorized restaurant wine stock and appropriate entree pairings, resulting in significant daily wine sales
- Made sure the tables were clean and presentable with tableware, sparkling glassware, silverware, and linens
- Planned ahead of time for large parties and reservations, anticipating the need for planning and staffing
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
- Educated new employees on the restaurant's practices, culture, and procedures
- Was in charge of all aspects of the service team's daily operations, including delegating tasks, training new employees, and splitting tips at the end of each shift.
Negril Village
Lead Bartender
02.2012 - 08.2015
Job overview
- Maintained a professional relationship with union officials that was appropriate
- Made custom drink orders by measuring and mixing house ingredients precisely
- Maintained relationships with restaurant vendors in order to ensure efficient inventory management and cost containment
- Recruited, hired, and trained staff on bartending procedures, customer service standards, and productivity strategies, resulting in an improvement in the onboarding process over the previous one.
Education
University of GeorgiaAthens, GA
MBA from Business Administration And Management
04.2016
University Overview
University of West GeorgiaCarrollton, GA
BBA from Finance
University Overview
Institute of Culinary EducationNew York, NY
Associate of Arts from Wine Steward
12.2019
University Overview
Culinary Institute of AmericaHyde Park, NY
Associate of Arts from Culinary Arts
2012
University Overview
Skills
- Policy Development
- Performance Evaluation
- Employee presentations
- Course Design
- New Employee Training
- Staff Presentations
- Team Development Strategies
- Leadership Development
- Training Video Production
- Attention to Detail
- Training Program Design
- Multitasking and Prioritization
- Teamwork and Professionalism
- Interpersonal Relationships
- Cash Handling and Management
- Mixology Techniques
- TIPS Certified
- Fast Learner
- Logistic Operations
- Wine Pairings
- Bar Menu Planning
- Point of Sale Systems
- Policy Development
- Employee presentations
Timeline
Food & Beverage Director
Grayson Hotel
11.2022 - 11.2023
Corporate Trainer
Marcus Samuelsson Group
06.2017 - Current
Bartender Shift Manager
Red Rooster Harlem
01.2015 - 01.2020
Lead Server
Red Rooster Harlem
01.2013 - 08.2015
Lead Bartender
Negril Village
02.2012 - 08.2015
Culinary Arts Instructor
Harlem School Of The Arts
University of Georgia
MBA from Business Administration And Management
University of West Georgia
BBA from Finance
Institute of Culinary Education
Associate of Arts from Wine Steward
Culinary Institute of America
Associate of Arts from Culinary Arts
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