Rachel Toftoy
Newark,IL
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
22
22
years of professional experience
Work History
Fox Township Clerk
Fox Township
Millbrook , IL
2021.06 - Current
- Prepared agendas, minutes, resolutions and other documents for board meetings.
- Issued public notification of official activities or meetings to public.
- Managed records retention program in accordance with state law.
- Issued public notification of official meeting and activities.
- Maintained accurate records of township meetings, ordinances and resolutions.
- Recorded meeting minutes for distribution to officials and staff members.
Personal Trainer/Fitness Instructor/Front Desk Receptionist
Fox Valley YMCA
Plano , IL
2015.10 - Current
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Investigated and analyzed client complaints to identify and resolve issues.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations.
- Motivated clients to reach their personal best by providing positive reinforcement.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Explained and demonstrated fitness and conditioning techniques and movements.
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Explained and taught proper use of weights, exercise bands and other fitness equipment.
- Enforced safe exercise equipment use, reminding members of rules and guiding techniques.
- Listened to class members and customers and adapted class content and instructions to meet needs and enhance fitness and engagement.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Communicated with clients to determine goals and performed client assessments.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Office Administrator
Finer Finish Grounds Care
NEWARK , IL
2012.04 - Current
- Prepared or maintained employment records using human resources management system software.
- Organized onboarding activities for new hires including orientations, paperwork, and introductions.
- Supervised onboarding process for newly hired employees, including distribution of all paperwork.
- Completed reports and employment forms.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Prepared payroll information based on approved timesheets each week.
- Assisted in the development of organizational policies related to personnel matters such as attendance tracking, vacation requests.
- Maintained personnel records in compliance with applicable laws and regulations.
- Answered employee questions regarding health benefits and 401k options.
Administrative Assistant
Western DuPage Landscaping
Naperville , IL
2001.10 - 2005.01
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Responded to customer issues to provide immediate resolution and improve retention.
- Directed customer communication to appropriate department personnel.
- Processed invoices for payment using accounting software applications.
- Created travel arrangements for senior managers according to their requirements.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Coordinated appointments, meetings and conferences.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
Some College (No Degree) - Education
Centeral Bible College
Springfield, MO Skills
- Bookkeeping
- Spreadsheet Management
- Data Entry
- Meeting Planning
- Office Administration
- Clerical Support
- Expense Reporting
- Filing
- Appointment Scheduling
- Database Management
- Information Security
- Scheduling
- Spreadsheet Development
References
References available upon request.
Timeline
Fox Township Clerk
Fox Township
2021.06 - Current
Personal Trainer/Fitness Instructor/Front Desk Receptionist
Fox Valley YMCA
2015.10 - Current
Office Administrator
Finer Finish Grounds Care
2012.04 - Current
Administrative Assistant
Western DuPage Landscaping
2001.10 - 2005.01
Some College (No Degree) - Education
Centeral Bible College
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