Rachel Viquez
Registered Nurse
Charlotte,NC
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history. Strong leader and problem-solver dedicated to promote organizational efficiency. Proven to remain calm under pressure and skillfully handle difficult patients and or staff and high-stress situations. Consistently developing strong relationships with patients, staff and co-workers through empathetic communication, respectful attitude and excellent customer service.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Employee Health Manager
VIA Health Partners
01.2018 - Current
- Manages EH coordinator/EH assistant.
- Ensures compliance with regulatory/legal requirements such as Bloodborne Pathogens Standards, TB programs, HepB, flu, and COVID vaccinations.
- Created and implemented COVID-19 policies, procedures and guidelines for the organization in compliance with CDC requirements.
- Moved all Employee Health records to electronic filing system and continue to maintains all Employee Health Records electronically and prepares reports.
- Ensures confidentiality of records and restricts access to authorized personnel only.
- Manage the Workers Compensation Program and serves as liaison between injured employees, W/C carrier and healthcare provider. Coordinates return to work releases, light duty assignments and post-accident/incident drug testing. Reviews W/C claims, identifying trends with emphasis on reducing preventable claims
- Drug Testing Program Administration including managing and overseeing the overall drug testing program including legal overview, collection, policy/administration
- Serves as an active member of the Safety Committee, Infection Control Committee and others that are pertinent to the role
- Creates and analyzes data/reports relevant to all areas of Employee Health and makes suggestions for improvement accordingly
- Maintains current knowledge of trends and developments in occupational nursing and W/C to improve the quality/level of care provided by Employee Health Services.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Work Injury Navigator
Piedmont Medical Center
01.2016 - 01.2018
- Implement and coordinate Piedmont’s work injury management systems (WIMS)
- Lead the workers compensation committee
- Facilitate medical treatment and return to work of the injured employees
- Educate all employees on a yearly basis on safe patient handling equipment
- Document injuries/illness according to regulatory agency guidelines
- Triage and communicate status of injured employees to management
- Develop and present information to the Corporate Office, treating physicians and legal counsel
- Conduct workplace analysis and ergonomic assessments for employees when indicated
- Assist the Employee Health nurse with annual Flu shots, TB skin tests and FIT testing.
RN Medical Surgical
Piedmont Medical Center
01.2015 - 01.2017
- Assessed patient conditions and nursing needs and provided direct patient care
- Supervised licensed vocational nurses, non-licensed nursing personnel and other registered nurses in providing quality patient care
- Performed patient and family education
- Implemented patient care in accordance with the established policies and procedures of Piedmont Medical Center.
Patient Service Specialist
Ortho Carolina
01.2013 - 01.2015
- Administered office protocols to support patients, therapists, and physicians including scheduling patient appointments, answering department phone inquiries and maintaining patient services
- Greeted patients, prepared medical forms and verified patient information
- Coordinated health insurance billing information and FMLA and ADA forms
- Ensured HIPAA compliance and patient confidentiality guidelines.
Business Manager
Palmetto Therapy Services
01.2011 - 01.2012
- Interacted with patients and physicians to establish relationships and improve care coordination
- Ensured benefit coordination with Worker’s Compensation companies
- Facilitated rehabilitation and return to work dates with injured patients and treating physicians
- Responsible for Worker’s Compensation reports and claims for timely filing for reimbursement
- Collaborated with Finance to complete daily billing requirements and monitor record keeping
- Supervised staff and managed schedules, allocation of staff, training and patient care services
- Educated and communicated to physicians to ensure ICD code compliance.
Education
Masters of Science in Nursing Education -
Capella University
Minneapolis, MNAssociate of Applied Science in Nursing, Registered Nurse (RN) - undefined
ECPI University
Charlotte, NCBachelor of Science in Exercise and Movement Science - undefined
University of Vermont
Burlington, VTSkills
Microsoft Office Suiteundefined
Certification
Registered Nurse, North Carolina Board of Nursing, 281769
Timeline
Employee Health Manager
VIA Health Partners
01.2018 - Current
Work Injury Navigator
Piedmont Medical Center
01.2016 - 01.2018
RN Medical Surgical
Piedmont Medical Center
01.2015 - 01.2017
Patient Service Specialist
Ortho Carolina
01.2013 - 01.2015
Business Manager
Palmetto Therapy Services
01.2011 - 01.2012
Masters of Science in Nursing Education -
Capella University
Associate of Applied Science in Nursing, Registered Nurse (RN) - undefined
ECPI University
Bachelor of Science in Exercise and Movement Science - undefined
University of Vermont
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