Rachel Viquez
Registered Nurse
Charlotte,NC
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history. Strong leader and problem-solver dedicated to promote organizational efficiency. Proven to remain calm under pressure and skillfully handle difficult patients and or staff and high-stress situations. Consistently developing strong relationships with patients, staff and co-workers through empathetic communication, respectful attitude and excellent customer service.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Employee Health Manager
VIA Health Partners
01.2018 - Current
- Manages EH coordinator/EH assistant.
- Ensures compliance with regulatory/legal requirements such as Bloodborne Pathogens Standards, TB programs, HepB, flu, and COVID vaccinations.
- Created and implemented COVID-19 policies, procedures and guidelines for the organization in compliance with CDC requirements.
- Moved all Employee Health records to electronic filing system and continue to maintains all Employee Health Records electronically and prepares reports.
- Ensures confidentiality of records and restricts access to authorized personnel only.
- Manage the Workers Compensation Program and serves as liaison between injured employees, W/C carrier and healthcare provider. Coordinates return to work releases, light duty assignments and post-accident/incident drug testing. Reviews W/C claims, identifying trends with emphasis on reducing preventable claims
- Drug Testing Program Administration including managing and overseeing the overall drug testing program including legal overview, collection, policy/administration
- Serves as an active member of the Safety Committee, Infection Control Committee and others that are pertinent to the role
- Creates and analyzes data/reports relevant to all areas of Employee Health and makes suggestions for improvement accordingly
- Maintains current knowledge of trends and developments in occupational nursing and W/C to improve the quality/level of care provided by Employee Health Services.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Work Injury Navigator
Piedmont Medical Center
01.2016 - 01.2018
- Implement and coordinate Piedmont’s work injury management systems (WIMS)
- Lead the workers compensation committee
- Facilitate medical treatment and return to work of the injured employees
- Educate all employees on a yearly basis on safe patient handling equipment
- Document injuries/illness according to regulatory agency guidelines
- Triage and communicate status of injured employees to management
- Develop and present information to the Corporate Office, treating physicians and legal counsel
- Conduct workplace analysis and ergonomic assessments for employees when indicated
- Assist the Employee Health nurse with annual Flu shots, TB skin tests and FIT testing.
RN Medical Surgical
Piedmont Medical Center
01.2015 - 01.2017
- Assessed patient conditions and nursing needs and provided direct patient care
- Supervised licensed vocational nurses, non-licensed nursing personnel and other registered nurses in providing quality patient care
- Performed patient and family education
- Implemented patient care in accordance with the established policies and procedures of Piedmont Medical Center.
Patient Service Specialist
Ortho Carolina
01.2013 - 01.2015
- Administered office protocols to support patients, therapists, and physicians including scheduling patient appointments, answering department phone inquiries and maintaining patient services
- Greeted patients, prepared medical forms and verified patient information
- Coordinated health insurance billing information and FMLA and ADA forms
- Ensured HIPAA compliance and patient confidentiality guidelines.
Business Manager
Palmetto Therapy Services
01.2011 - 01.2012
- Interacted with patients and physicians to establish relationships and improve care coordination
- Ensured benefit coordination with Worker’s Compensation companies
- Facilitated rehabilitation and return to work dates with injured patients and treating physicians
- Responsible for Worker’s Compensation reports and claims for timely filing for reimbursement
- Collaborated with Finance to complete daily billing requirements and monitor record keeping
- Supervised staff and managed schedules, allocation of staff, training and patient care services
- Educated and communicated to physicians to ensure ICD code compliance.
Education
Masters of Science in Nursing Education -
Capella University
Minneapolis, MNAssociate of Applied Science in Nursing, Registered Nurse (RN) - undefined
ECPI University
Charlotte, NCBachelor of Science in Exercise and Movement Science - undefined
University of Vermont
Burlington, VTSkills
Microsoft Office Suite
Staff Training and Development
Time Management
Team Leadership
Project Management
Health Screening
Vaccine Administration
OSHA Safety Expert
Paycom
Microsoft suite
Certification
Registered Nurse, North Carolina Board of Nursing, 281769
Timeline
Employee Health Manager
VIA Health Partners
01.2018 - Current
Work Injury Navigator
Piedmont Medical Center
01.2016 - 01.2018
RN Medical Surgical
Piedmont Medical Center
01.2015 - 01.2017
Patient Service Specialist
Ortho Carolina
01.2013 - 01.2015
Business Manager
Palmetto Therapy Services
01.2011 - 01.2012
Masters of Science in Nursing Education -
Capella University
Associate of Applied Science in Nursing, Registered Nurse (RN) - undefined
ECPI University
Bachelor of Science in Exercise and Movement Science - undefined
University of Vermont