Rachely Oquendo
Hartford,CT
Summary
Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.
Overview
16
16
years of professional experience
Work History
SECURITY OFFICER
Murphy Security Services/SSC, Llc
11.2016 - 05.2024
- Inspected parking lot to verify that vehicles were properly parked and displayed parking permits
- Patrol the facility and served as a general security presence and visibility deterrent to crime and rule infractions
- Report all incidents, accidents and medical emergencies to law enforcement
- Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates
- Issue security badges and visitor passes to all guests
- Check passes and credentials of persons seeking to enter the property
- Continuously monitor security cameras and fire, building and alarm systems
Shift Supervisor
Gardaworld
09.2022 - 12.2022
- Resolved security incidents swiftly by assessing situations and deploying appropriate responses.
- Conducted regular patrols of facility to detect and deter security threats.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Led team of security personnel, ensuring high standards of discipline and professionalism were maintained.
SITE SUPERVISOR
Command Security Services
07.2016 - 10.2016
- Developed and implemented training procedures for all newly hired personnel
- Installed, maintained and repaired security systems and programmable logic controls
- Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring the premises
- Designed security policies, alarm response protocols
- Recommended improvements in security systems and procedures
- Developed and updated security procedures, security system drawings and related documentation
- Monitored the entire facility using CCTV while simultaneously performing dispatch duties
- Conducted site reviews and security audits and made recommendations to management based on findings
ACCOUNT MANAGER
Northeast Security
07.2014 - 07.2016
- Designed security policies, alarm response protocols and access card guidelines
- Recommended improvements in security systems and procedures
- Developed and updated security procedures
- Hired, trained and managed a staff of 8 associates
- Developed and implemented training procedures for all newly hired personnel
- Met with client to ensure satisfactory services
- Scheduling Review and ensure all payroll information is accurate for employees
- Perform discipline and evaluations of security officers
- Verified and logged in deadlines for responding to daily inquiries
- Created databases and spreadsheets to improve inventory management and reporting accuracy
QUALITY ASSURANCE MANAGER
SECURAMERICA LLC
12.2012 - 04.2014
- Served as the regional standard for service excellence
- Serve as an example for regional officers and management in the areas of appearance, demeanor and professionalism
- Audited SecurAmerica's operating model at each account using SecurAmerica's designated inspection/audit checklist
- Ensured each site employee understood and meet the requirements of the services agreement/statement of work
- Facilitated site training to include OJT, in-service, spot quizzes, scenarios and table top exercises to evaluate the operational knowledge and readiness of the security teams
- Assisted customer meetings with account manager and operations manager
- Submitted daily, weekly, monthly inspection reports and other documentations as required to appropriate SecurAmerica management representatives
SHIFT SUPERVISOR
ALLIEDBARTON SECURITY SERVICES
05.2010 - 12.2012
- Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring the premises
- Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions
- Responded quickly to medical emergencies, bomb threats and fire alarms
- Investigated calls and complaints involving fire, theft, accident and hazard reports
- Reported all incidents, accidents and medical emergencies to law enforcement
- Understood and successfully executed post orders
- Commanded Shifts
- Quarter Master
- Completed incident reports in a timely matter
Dental Assistant/Receptionist
Care Dental Center
02.2008 - 03.2010
- Greeted and prepared patients for dental examinations
- Properly sterilized dental equipment and examination rooms in accordance with infection control policies
- Effectively operated x-ray machines and developed x-rays
- Coordinated appointment schedules for both the dentist and oral surgeon
- Provided appropriate postoperative instructions as prescribed by dentist
- Made preliminary impressions for study casts and occlusal registrations for mounting study casts
- Proficiently assisted dentist with diagnostic, preventative, general, orthodontic, endodontic, surgical and periodontic procedures
- Accurately collected and recorded patient medical and dental histories
- Maintained proper graphical and perio charting
- Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion
- Made preliminary impressions for study casts and occlusal registrations for mounting study casts
- Correctly arranged instrument trays prior to dental procedures and surgeries
Education
High School Diploma -
Urban league of greater Hartford
Hartford, CT01.2006
Skills
- Microsoft Office proficiency
- Excel spreadsheets
- Meticulous attention to detail
- Results-oriented
- Self-directed
- Professional and mature
- Dedicated team player
- Report writing
- Proofreading
- Resourceful
- Bilingual
Accomplishments
- Received the DORTHY FORDE AWARD from the Manchester Police Department for assisting in the take down of a suspect.
- Promoted to Shift Supervisor within seven months of employment (AlliedBarton Security)
Timeline
Shift Supervisor
Gardaworld
09.2022 - 12.2022
SECURITY OFFICER
Murphy Security Services/SSC, Llc
11.2016 - 05.2024
SITE SUPERVISOR
Command Security Services
07.2016 - 10.2016
ACCOUNT MANAGER
Northeast Security
07.2014 - 07.2016
QUALITY ASSURANCE MANAGER
SECURAMERICA LLC
12.2012 - 04.2014
SHIFT SUPERVISOR
ALLIEDBARTON SECURITY SERVICES
05.2010 - 12.2012
Dental Assistant/Receptionist
Care Dental Center
02.2008 - 03.2010
High School Diploma -
Urban league of greater Hartford
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