Rachelyn Regan
Mount Laurel,NJ
Summary
Dependable server successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
16
16
years of professional experience
Work History
Property Manager
PBM Properties LLC
03.2018 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with legal counsel to resolve tenant disputes.
- Administered operations to handle needs of more than 100 tenants across 40 property units.
Server
IHOP
09.2021 - 05.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Office Manager
VAR Construction
01.2008 - 01.2015
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
Education
High School Diploma -
Little Flower Catholic High School
Philadelphia, PA06.2004
Skills
- Monthly Fee and Payment Collection
- Tenant Eligibility Determination
- Disturbance Handling
- Tenant and Owner Liaising
- Exceptional Oral and Written Communication Skills
- Tenant and Eviction Laws
- Cool Under Pressure
- Managing Extras
- Transactions and Cash Handling
- Workflow Coordination
- Guest Satisfaction
- Guest Seating
Timeline
Server
IHOP
09.2021 - 05.2022
Property Manager
PBM Properties LLC
03.2018 - Current
Office Manager
VAR Construction
01.2008 - 01.2015
High School Diploma -
Little Flower Catholic High School