Rachene Crump
Pittsfield,MA
Summary
Seasoned Assistant Program Director at Hillcrest Educational Centers, adept in Therapeutic Crisis Intervention and fostering strong relationships. Demonstrated success in enhancing program efficiency and staff development. Excelled in maintaining safety and achieving regulatory compliance, showcasing leadership and budget administration skills.
Overview
20
20
years of professional experience
Work History
Assistant Program Director
Hillcrest Educational Centers
07.2019 - Current
- Is aware of, maintains, models and enforces appropriate personal and professional boundaries with and between students and staff; ensures the safety, security and well being of students and staff.
- Coordinate with campus Administrators on a regular basis to achieve overall program goals; develops, implements and maintains goals, guidelines, protocols and procedures specific to the campus’ student population.
- Serve as a liaison to the Human Resources Dept. for personnel needs and issues, a liaison to the Training Dept. to address training needs, a liaison to Admissions for student admissions and discharges; Chairperson of the campus Behavior Motivation Committee and Environment of Care Committee.
- Works with the Program Director to ensure fiscal responsibility throughout the program as well as to ensure that regulatory and accreditation agency requirements and standards are satisfied (i.e., OCCS, DSS, DESE, JCAHO).
- Review and sign daily documentation (e.g., incident reports, injury reports); ensure that all required reports (i.e. IEPs, FBAs, BIPs, report cards, etc.) are completed accurately and with high quality.
- Perform other student related duties and responsibilities as necessary (e.g., clothing, students in crisis)
Residential Coordinator
Hillcrest Educational Centers
11.2014 - 07.2019
- Manage/coordinate staffing, coverage for all residential shifts, and payroll functions.
- In conjunction with the Program Manager, supervise any of the following functions, as assigned: maintenance, housekeeping, travel, and food service; responsible for the upkeep of the campus as well as acting as the facilitator for travel arrangements.
- Oversee, regulate, and budget student SSI accounts, including tracking funds, spending, expenditure inventories, assistance with SSI application, and other associated tasks; track all personnel files.
- Coordinate implementation involving student basic needs; expedite the acquisition of students ADLs; create routine schedules for all activities.
- Implement and insure that residential staff adheres to agency and campus policies and procedures.
- Serves as a member of the campus Management Team; works with Program Manager and campus administrators in leading the growth of the campus program in accordance with the agency mission and model.
Supervisor
Hillcrest Educational Centers
10.2012 - 11.2014
- Ensure required supervision of students (i.e., ratios, eyesight, appropriately dressed); report any instance of student abuse/neglect; complete self-harm assessments, searches, and need for support; process notifications of all physical interventions; follow HEC staff injury protocol to practice/act promptly and appropriately to safety hazards (i.e. fire drills, evacuation plans, emergency procedures), aware at all times of their environment and demonstrate good judgment in crisis.
- Coordinate and supervise daily schedules (i.e., academic, residential, overnight); accommodate staffing and vacation/time-off requests; manage ETime and time cards.
- Direct implementation of treatment strategies; ensure compliance with students’ CTP; maintain confidentiality in personnel, disciplinary and supervisory matters; process notifications of all physical interventions and assess need for support; review/debrief holds during supervisions.
- Review and sign daily documentation in timely and accurate manner; ensure completion of all documentation required for safe and effective student care, operation and compliance; complete Daily Log; monitor Child Care Workers (CCW) and Asst. Supervisors’ (AS) completion of Daily Log; report shift information to AD on call.
- Supervise daily inspection of program; observe CCW and AS on an hourly basis; provide OTJ coaching as needed; provide formal supervision with individual CCW and AS; address attendance and punctuality as needed; provide guidance, support and assessment to/of staff; monitor and review closed circuit video system; responsible for the appearance of the facility.
- Oversee training of staff in HEC policies and procedures, verbal and physical interventions, ADL skills, boundaries, professionalism, as well as policies and procedures relating to restraint and seclusion, safety and emergency, child abuse and neglect, and mandatory reporting.
Assistant Supervisor
Hillcrest Educational Centers
10.2011 - 10.2012
- Monitored employee performance and developed improvement plans.
- Submitted documentation and reports to upper management.
- Ensure required safety and supervision of students (i.e., ratios, eyesight, appropriately dressed); report any instance of student abuse/neglect, complete self-harm assessments, searches, and need for support, process notifications of all physical interventions, practice/act promptly and appropriately to safety hazards (i.e. fire drills, evacuation plans, emergency procedure) aware at all times of environment.
- Supervise implementation of treatment strategies; ensure compliance with students’ CTP; maintain confidentiality in personnel, disciplinary and supervisory matters.
- Review and sign daily documentation in timely and accurate manner; Complete Daily Log and monitor Child Care Workers (CCW) completion of Daily Log; ensure completion of all documentation required for safe and effective student care, operation, and compliance.
- Supervise daily inspection of program and staff; observe CCW on an hourly basis; complete supervision documentation as per policy; responsible for maintaining the appearance of the facility; seek out appropriate staff at beginning of shift and communicate to incoming staff at end of shift (i.e. stand up and stand down).
- Demonstrate knowledge and teaching skill in HEC policies and procedures, boundaries, professionalism, as well as policies and procedures relating to restraint and seclusion, safety and emergency, child abuse and neglect, mandatory reporting, and model applications of the Treatment Model, overseeing training of staff in it
Youth Development Professional
Hillcrest Educational Centers
07.2005 - 10.2010
- Supervised youth and maintained security for each child under care.
- Helped set appropriate goals and plans to achieve targets.
- Worked directly with at-risk or youth offenders to improve life skills.
- Completed required documentation in timely manner.
- Planned and executed activities to promote healthy peer interactions.
- Taught students skills around activities of daily living and basic life skills.
- Collaborated with teachers and administrators to develop individualized plans including CTP (Comprehensive treatment plans) and ICPM (Individual Crisis Management Plan) by sharing student success data and insights.
- Offered constructive feedback to minors under care regarding specific actions, behaviors and words.
- Maintained safety and security of all youth under care.
- Trained in (TCI) Therapeutic Crisis Intervention.
Education
No Degree - Psychology
University of Massachusetts, Lowell
Lowell, MASkills
- TCI (Therapeutic Crisis Intervention) Instructor
- RCYCP Certified
- Medication Certified
- First aid/ CPR Certified
- Certified Youth Child Professional
- Budgeting
- Relationship building
- Efficient multi-tasker
- Verbal and written communication
- Staff training/development
- Effective leader
- Employee scheduling
- Performance improvement
- Coaching and mentoring
- Organized
- Sale expertise
- Budget administration
- Deadline-oriented
- Customer service experience
- Understanding of human resources
- Ability to mentor
- Administration knowledge
Accomplishments
Most Helpful Staff: 8/ 2/ 2014
Employee of the month: 12/07, 8/11, 12/13, 4/15
Employee of the year: 2011, 2018
Timeline
Assistant Program Director
Hillcrest Educational Centers
07.2019 - Current
Residential Coordinator
Hillcrest Educational Centers
11.2014 - 07.2019
Supervisor
Hillcrest Educational Centers
10.2012 - 11.2014
Assistant Supervisor
Hillcrest Educational Centers
10.2011 - 10.2012
Youth Development Professional
Hillcrest Educational Centers
07.2005 - 10.2010
No Degree - Psychology
University of Massachusetts, Lowell
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