Rachida El Bahidi
Alexandria,VA
Summary
I have worked on retail industry for almost 14 years and, and every experience I get I learn more about retail. I been a supervisor and manager for multiple time and on my experience i developed a lot of team member to next level with coaching and training them with knowledge that I learned from my experience on retail
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
Eye Town Vision Center
12.2023 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed all tasks in compliance with company policies and procedures.
- Collected Type payments, processed transactions and updated relevant records.
Retail Supervisor
2nd Avenue Village Thrift Store
06.2021 - 01.2024
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Trained and oriented associates to maximize team performance.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Coordinated merchandising displays, signage and sales enablement.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Trained team members in successful strategies to meet operational and sales targets.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Manager of Operations
Jmd Furniture
12.2015 - 05.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Front Desk Agent
Residence Inn Marriott
09.2015 - 12.2016
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Store Manager
Rainbow Clothing Store
05.2010 - 10.2015
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Cashier
Macdonals
04.2009 - 05.2010
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Sallahddine Ayoubi
Morocco, IN06.2005
Skills
- Scheduling and Time-Tracking
- Cash Handling and Reconciliation
- Retail Effectiveness
- Computer Proficiency
- Merchandise Promotion and Display
- Cash Register Operations
- Recruitment and Training
- New Employee Orientation
- Staff Coaching and Training
- Rewards Programs
- Retail Inventory Management
- Equipment Management
- Retail Industry Experience
- Microsoft Word
Languages
Arabic
Full Professional
French
Limited Working
English
Full Professional
Timeline
Front Desk Receptionist
Eye Town Vision Center
12.2023 - Current
Retail Supervisor
2nd Avenue Village Thrift Store
06.2021 - 01.2024
Manager of Operations
Jmd Furniture
12.2015 - 05.2021
Front Desk Agent
Residence Inn Marriott
09.2015 - 12.2016
Store Manager
Rainbow Clothing Store
05.2010 - 10.2015
Cashier
Macdonals
04.2009 - 05.2010
High School Diploma -
Sallahddine Ayoubi
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