Rachit Kapadia
Hospitality Management
Amarillo,TX
Summary
Resourceful Area Director of Revenue Management offering 10 years of experience establishing effective revenue growth and maximizing team performance. Motivational and encouraging professional certified in Hotel Industry Analytics and Hotel Administration. Natural leader with strong business acumen and deep knowledge of hotel operation optimization.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Area Director of Revenue Management
Shria Management
Amarillo, TX
01.2020 - Current
- Performed daily review and analysis of inventory and rates for all assigned projects and implemented revenue strategies based on results of evaluation.
- Analyzed and review monthly and weekly STAR Report results, understood gains or losses of RevPAR Index and applied this knowledge to impact and predict future results.
- Understood current brand standards and implemented strategies within these guidelines to increase market share.
- Participated in annual RFP process for negotiated accounts.
- Performed displacement analysis on groups to support group sales decisions.
- Developed and maintained partnerships with key third-party business partners.
- Monitored and understood competitor pricing, dynamics of local market, and demand generators.
- Analyzed market trends and effectively communicated results to corporate and hotel sales teams.
- Maintained positive and constructive relationships with hotel leaders, corporate staff and investors.
Hotel General Manager
VRL Hotels
Knoxville, TN
03.2018 - 01.2020
- Responded to and resolve all guest needs, requests, complaints and problems, to ensure complete customer satisfaction, enhance public image of hotel, and protect from unnecessary loss of revenue.
- Ensured that all employee satisfaction, appreciation and reward programs are conducted as scheduled.
- Identified revenue enhancement, yield management and revenue centers throughout hotel.
- Conducted regular departmental operations meetings, including monthly safety meetings.
- Identified problem areas and assisted in implementing solutions.
- Performed other duties as requested by management.
- Regularly sold hotel rooms through direct client contact.
- Identified key drivers of business success and kept team focused on critical few to achieve results. Ensured integration of hotel goals in departmental game plans.
Revenue Manager
VRL Hotels
Knoxville, TN
07.2015 - 02.2018
- Provided strategic tactics based on historical data and current trends.
- Participated in annual RFP process for negotiated accounts.
- Collaborated with marketing department to fabricate demand during need periods and identify strategic e-blast and other marketing offers.
- Analyzed market trends and communicated results to corporate and hotel sales teams.
- Managed group cut-off dates and block shortfalls and overages.
- Analyzed and review monthly and weekly STAR Report results, understood gains or losses of RevPAR Index and applied this knowledge to impact and predict future results.
- Assisted in development and execution of strategic plan and annual operating plan for hotel.
- Performed displacement analysis on groups to support group sales decisions.
Hotel Front Desk Executive
The Grand Bhagwati Hotels & Banquets
Surat, Gujarat, India
01.2011 - 02.2014
- Coordinated blocking of rooms for groups.
- Responded to guest inquiries and requests and resolved guest issues in timely, friendly and efficient manner.
- Handled cash and credit card transactions and processed guest accounts.
- Monitored daily status of rooms, rates, discount rates and packages.
- Practiced Upselling Program to assist in maximizing hotel revenue.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
Education
MBA - Hospitality
Johnson & Wales University
Providence, RI 03.2015 - 11.2016
Bachelor of Science - Hospitality Administration And Management
University of Mumbai
India 08.2007 - 05.2010
Skills
Revenue & Profit Growth
Certifications
- Certification in Hotel Industry Analytics (CHIA - AHLA)
- Certified Hotel Administrator (CHA - AHLA)
- Hospitality Management Program (Wyndham Hotels & Resorts)
- Hospitality Operations Success Training (Choice Hotels International)
Timeline
Area Director of Revenue Management
Shria Management
01.2020 - Current
Hotel General Manager
VRL Hotels
03.2018 - 01.2020
Revenue Manager
VRL Hotels
07.2015 - 02.2018
MBA - Hospitality
Johnson & Wales University
03.2015 - 11.2016
Hotel Front Desk Executive
The Grand Bhagwati Hotels & Banquets
01.2011 - 02.2014
Bachelor of Science - Hospitality Administration And Management
University of Mumbai
08.2007 - 05.2010
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