Summary
Overview
Work History
Education
Skills
Websites
Certification
Qualifications Summary
References
Timeline
Generic

Rachel Lambright

Anaheim

Summary

I am highly efficient and customer-oriented, seeking to leverage a multi-dimensional experience to exceed expectations in a FOH role within the hospitality and restaurant industry. I excel at performing complex administrative tasks, from coordinating daily operations and processing reservations to performing basic inventory functions. Highly organized and detail-oriented with finely tuned analytical skills. Possess excellent written and verbal communication skills. Talent for cultivating trust-based relationships with customers to understand their needs, address concerns, and ensure high rate of satisfaction and loyalty. Recognized as courteous, polite, and well-spoken individual with immense patience and professionalism. Technically proficient in key organizational tools including Microsoft Office Suite, Google Workspace, and macOS Applications. Possess exceptional ability to quickly learn essential processes and procedures to achieve all objectives under a fast-paced deadline-driven environment. Skilled in ensuring utmost accuracy and efficiency while performing sensitive tasks. Ready to tackle managerial duties, employing skills in strategic planning and team leadership to mentor and motivate colleagues. Ability to multi-task, efficiently utilize resources, and resolve complex issues.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Guest Experience Manager

Cava
09.2023 - Current
  • I have strengthen my skills and techniques in the restaurant industry
  • I am also receiving more education on cross training and employee training
  • I am working on mastering the standards of a high-quality eating establishment.
  • Key Achievements:
  • Completing Zenput's for cash am& pm, weekly cleanings, etc., and being able to pass a Steritech audit.
  • Opening a new restaurant location and training the new employee’s the standards and positions at Cava.
  • Learning to Input orders for deliveries, resolve customers or employee questions, and making sure the shift runs smoothly.


HOST / BARBACK / BQT BARTENDER & SERVER / ASSISTANT MANAGER

Laguna Beach Company
06.2022 - 06.2023
  • Cross-trained to handle several positions within the restaurant to help with operation between FOH and BOH operations and create a functional and functional atmosphere while utilizing communication skills within the operation to further the success of the business
  • Maintained a high standard of service by creating server sections each night that were suitable for the restaurant needs and assigning servers to each section or banquet before their shift
  • Created opening and closing procedures for each position, assisted servers on tables & retrieving items for guest, and advise servers about special offerings/ menu items to increase sales.
  • Key Achievements:
  • Worked with FOH and BOH staff to move tables and adjust seating to accommodate groups with special requests, and rearranged tables and chairs for large parties and retrieved highchairs for children.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness, as well as answered customer questions about hours, seating, and menu information.
  • Input orders accurately into POS terminal, split bills, and accepted payments.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

ASSISTANT BANQUET MANAGER / HOST / FOOD RUNNER

The Cliff
02.2021 - 05.2022
  • Led efforts to ensure kitchens and dining facilities are clean and properly decorated, performed administrative functions, handled phone calls, addressed customer queries, and handed menus
  • Ensured plates went out correctly to the right table in a timely manner
  • Organized large number of people for dining in restaurant and during events.
  • Key Achievements:
  • Served as Assistant Wedding Captain for orchestrating all aspects of weddings and events, from setting up decorations, greeting guests, and serving beverages to placing umbrellas in inclement weather and coordinating post-event tasks.
  • Executed several roles including Assistant Banquet Manager, Food Runner, Busser, Expo, and Host
  • Synergized efforts across all restaurant areas to deliver excellent guest experience.
  • Established and maintained effective floor standards, allocated tables to servers, monitored timely delivery of dishes, cleaned work areas, transferred supplies, and communicated with kitchen staff.
  • Demonstrated exceptional proficiency in hospitality operation strategies, customer service delivery, inventory and budget management, food safety, and routine administrative tasks.

ASSISTANT MANAGER / FOOD RUNNER / BUSSER

Jing Restaurant
08.2016 - 02.2020
  • Greeted guests, oversaw seating arrangements, communicated with kitchen staff, and ensured outstanding guest satisfaction
  • Delivered food and drinks to guests, cleared and sanitized tables, minimized safety hazards, and reported customer issues
  • Maintained prompt, courteous, and friendly attitude to create positive experience
  • Refined knowledge of food preparation standards, hospitality operations, etiquette, and superior customer service.
  • Key Achievements:
  • Successfully enhanced customer confidence and loyalty by delivering accurate, responsive, and friendly customer service and spearheading efficient execution of FOH and BOH activities.
  • Assisted restaurant manager with management of inventory, schedules, staff supervision, expense control, hygiene standards, and other operational processes.
  • Nurtured welcoming environment for patrons and co-workers, governed and maintained clean dining area, and ensured all dishes and drinks met restaurant standards.

Education

Diploma in Hospitality and Restaurant Management - Hospitality And Restaurant Management

Orange Coast College
Orange, CA
05.2024

Skills

  • Brand representation
  • Sales and Upselling
  • Exceptional communication
  • Language Fluency
  • Reservation systems proficiency
  • Client Relationship Management
  • Hospitality best practices
  • Team member development
  • Reservation Management
  • Customer Service
  • Office Organization
  • Cash Handling
  • Effective Communication

Certification

  • Allergens Certificate, 09/10/2020 - 09/10/2023
  • California Food Handler Certificate, 12/07/2020 - 12/07/2023
  • StateFoodSafety Manager Certificate, 10/20/2023
  • Foodservice Energy Efficiency Expert, 04/12/2023
  • Alcoholic Beverage Control, 05/10/2023 - 09/29/2025

Qualifications Summary

Highly efficient and customer-oriented professional with proven success across hospitality operations, restaurant food service, event coordination, and wedding catering, seeking to leverage multi-dimensional experience to exceed expectations in a FOH role within the hospitality and restaurant industry. Administration: Excel at performing complex administrative tasks, from coordinating daily operations and processing reservations to performing basic inventory functions. Highly organized and detail-oriented with finely tuned analytical skills. Possess excellent written and verbal communication skills. Customer Service: Talent for cultivating trust-based relationships with customers to understand their needs, address concerns, and ensure high rate of satisfaction and loyalty. Recognized as courteous, polite, and well-spoken individual with immense patience and professionalism. Organizational Skills: Technically proficient in key organizational tools including Microsoft Office Suite, Google Workspace, and macOS Applications. Possess exceptional ability to quickly learn essential processes and procedures to achieve all objectives under a fast-paced deadline-driven environment. Key Strengths: Skilled in ensuring utmost accuracy and efficiency while performing sensitive tasks. Ready to tackle managerial duties, employing skills in strategic planning and team leadership to mentor and motivate colleagues. Ability to multi-task, efficiently utilize resources, and resolve complex issues.

References

Brian Martinez, General Manager

  • Laguna Canyon Venues, 891 Laguna Canyon Rd., Laguna Beach, CA 92651
  • (949) 544-9042
  • Brian was my manager as I worked at Seven-Degrees, Seven-7-Seven, and Terra between 2022 to 2023. During this time, he has provided me key advice that will help me further my success in the hospitality and restaurant industry.

Karina DeNeigh, Bar Manager / Supervisor

  • Laguna Canyon Venues, 891 Laguna Canyon Rd., Laguna Beach, CA 92651
  • (951) 254-4791
  • Karina was my supervisor as I worked at Seven-Degrees, Seven-7-Seven, and Terra between 2022 to 2023. In the course of a year, she has educated me more in the restaurant sector and has shown me what it takes to be a successful manager.

Timeline

Guest Experience Manager

Cava
09.2023 - Current

HOST / BARBACK / BQT BARTENDER & SERVER / ASSISTANT MANAGER

Laguna Beach Company
06.2022 - 06.2023

ASSISTANT BANQUET MANAGER / HOST / FOOD RUNNER

The Cliff
02.2021 - 05.2022

ASSISTANT MANAGER / FOOD RUNNER / BUSSER

Jing Restaurant
08.2016 - 02.2020

Diploma in Hospitality and Restaurant Management - Hospitality And Restaurant Management

Orange Coast College

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