Hi, I’m
Rachna Kapoor
Wrightwood,CA
Summary
Successful sales and customer service professional with 8+ years experience in large scale Pharmaceuticals and IBM Companies. Exceptional abilities in listening and resolving. Able to work quickly and patiently with end-users in remote and desk-side environments to resolve issues.
Overview
8
years of professional experience
1
Certification
Work History
IBM
Technical Support Supervisor
03.2011 - 02.2014
Job overview
- As an IBM Technical Executive
- Intense active listening combined with advanced troubleshooting, allowed me the opportunity to advance into a supervisor position because of my patience and ability to successfully resolve complicated issues, with the most difficult customers.
Aristo Pharmaceuticls
Medical Representative
03.2011 - 01.2014
Job overview
- My job was to promote and sell their company's products, whether that's pharmaceutical drugs or medical equipment and increase product awareness, answer queries, provide advice and introduce new products
- Achieved sale goal every month and increased company's revenue and got promoted for being best sale manager in the company
- Received multiple awards as top employee
- Organized appointments and meetings with community and hospital-based healthcare staff
- Cultivated strong business relationships with customers to drive business development
- Demonstrated products to healthcare staff including doctors, nurses and pharmacists
- Maintained sale detailed record.
Education
Himachal Pradesh University
Bachelor of Arts
IIT, Kullu
Post Graduation Diploma in Computer Associate
Skills
- Active listener
- Bilingual
- Customer service
- Patience
- Leadership
- Ability to work under pressure
- Decision making
- Problem solving
- Friendly personality
- Adaptability
Certification
- CCNA Certified
- PGDCA certified
Accomplishments
- Promoted to Customer Service Supervisor
- Exceeded monthly goals by successfully handling more than 50 calls per day
- Received award for customer service recognition and ability to work well with the other team members
- Met monthly sales goals 48 months straight
- Consistently generated additional revenue through skilled sales technique
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed
Languages
Hindi
Full Professional
Timeline
Technical Support Supervisor
IBM
03.2011 - 02.2014
Medical Representative
Aristo Pharmaceuticls
03.2011 - 01.2014
Himachal Pradesh University
Bachelor of Arts
IIT, Kullu
Post Graduation Diploma in Computer Associate
Similar Profiles
Mário ValentínyMário Valentíny
CIO Finance Operations Manager at IBMCIO Finance Operations Manager at IBM
Jaison GeorgeJaison George
Application Architect at IBMApplication Architect at IBM
Bhavya ReddivariBhavya Reddivari
SAP GRC Consultant at IBMSAP GRC Consultant at IBM
Khushboo AgarwalKhushboo Agarwal
Package Solution Consultant at IBMPackage Solution Consultant at IBM
Brandon KloeselBrandon Kloesel
Meat Clerk at Stater Brothers MarketsMeat Clerk at Stater Brothers Markets