Rachna Mitter
Charlotte,NC
Summary
Dynamic individual with hands-on experience in Aviation Industry as an experienced Flight Attendant and Inflight instructor .Committed to making meaningful contributions and advancing organizational goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
27
27
years of professional experience
Work History
Elementry, Middle and High School Volunteer
LA School District, Charlotte Mecklenburg Schools
06.2012 - Current
- Assisted with special school events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Coordinated and managed volunteer activities for schools and community service projects.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Approached issues proactively to best meet current and future community needs.
- Maintained clean, neat, and operational facilities to serve program needs.
Soft Skill Trainer
Future Group India
09.2011 - 03.2012
- Facilitated workshops/ Trainings on Communication skills, Interpersonal relation/ Interpersonal Skills, Time Management, Negotiation skills, Business etiquettes.
- Designed and delivered web-based, self-directed learning materials.
- Provided constructive feedback to participants throughout the training process, fostering self-awareness and personal growth among attendees.
- Established a supportive environment that encouraged open discussion and active participation from all trainees during each session.
- Facilitated role play exercises that allowed participants to practice newly acquired skills in realistic situations, promoting long-term retention.
- Integrated blended learning techniques into program delivery, combining traditional classroom instruction with online resources for maximum learner flexibility and convenience.
- Implemented creative ice-breaker activities at the beginning of each workshop to foster rapport between attendees and promote a positive learning atmosphere.
- Collaborated with clients to identify specific soft skill gaps and tailored training programs accordingly, leading to increased workplace efficiency.
- Offered ongoing coaching services after workshops ended by providing follow-up emails containing additional tips or resources related to covered topics.
- Designed training manuals to hand out to groups during training.
- Partnered with human resources teams to create employee development plans that aligned with organizational goals using insights gained from soft skills assessments.
- Boosted training session effectiveness with integration of multimedia tools.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Analyzed and evaluated training effectiveness and program outcomes.
- Monitored outcomes and general level of success of training and reported findings to management.
Aviation Trainer
Frankfin Institute of Air Hostess Training
05.2006 - 01.2007
- Facilitated detailed training on inflight safety produces, Aircraft familiarization, and inflight service.
- Facilitated training on quality Inflight Service and Passenger handling skills. Communication skills/Public speaking skills.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
- Boosted training session effectiveness with integration of multimedia tools.
- Elevated participant engagement by developing interactive training modules.
- Learned and adapted quickly to new technology and software applications.
- Developed comprehensive evaluation system to measure training effectiveness and inform future improvements.
In-Flight Instructor
Air Deccan
07.2005 - 04.2006
- Certified and approved Instructor for Inflight Attendants
- Conducted In-Flight Administrative, procedural and passenger handling trainings.
- Delivered Comprehensive Training Programs ensuring exceptional Safety Standards and customer service delivery while maintaining compliance with aviation regulations
- Conducted practical Safety procedure trainings and emergency response protocols for cabin crew.
- Aircraft familiarization visits, fire drill, emergency evacuation / slide chute deployment and ditching drills
- Organized and conducted various Aircraft familiarization classes and prepared reports on students' proficiency.
- Developed and implemented structured syllabus for instrument rating courses, streamlining learning process.
- Coordinated with other flight instructors to exchange best practices and update training materials regularly.
- Developed and maintained courteous and effective working relationships.
- Mentored junior instructors, providing guidance on effective teaching strategies and best practices in aviation education.
- Planned, forecasted, managed and scheduled training resources to support various flights per week.
- Facilitated workshop on aviation safety, emphasizing importance of communication and teamwork in preventing accidents.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Flight Attendant
Singapore International Airlines
04.1998 - 04.2004
- overall In charge of safety and comfort of passengers.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Maintained paperwork - Flight Preparation and post flight documentation within 12 hours of completing each flight
- Handled Passengers in various challenging situations
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Maintained clean and orderly cabin environment throughout flights, enhancing overall passenger experience.
- Collected and reported feedback from passengers to airline management, contributing to continuous service improvement.
- Increased customer satisfaction by providing high-quality service and attending to passenger needs with empathy and professionalism.
- Enhanced onboard sales of duty-free products by providing knowledgeable recommendations and efficient service.
- Offered personalized assistance to children, elderly and passengers with special needs.
Education
ADVANCED DIPLOMA - MASS COMMUNICATIONS
MANAGEMENT DEVELOPMENT INSTITUTE OF SINGAPORE
Singapore, Singapore12-2003
BACHELOR OF ARTS - ECONOMICS (HONORS)
UNIVERSITY OF DELHI
New Delhi, India07-1997
Skills
- Cross-cultural communication
- Foreign language proficiency
- Basic accounting
- Classroom assistance
- Team collaboration
- Effective communication - excellent verbal and written communication skills
- Time management abilities
- Adaptability
- Excellent customer handling skills
- Exceptional customer service Skills
- People management abilities
- Problem-solving
- Program development
- Analytical thinking
- Decision-making
- Conflict resolution
- Presentation skills
- Interpersonal communication
Personal Information
Date of Birth: 09/26/76
Greencardholder
True
Timeline
Elementry, Middle and High School Volunteer
LA School District, Charlotte Mecklenburg Schools
06.2012 - Current
Soft Skill Trainer
Future Group India
09.2011 - 03.2012
Aviation Trainer
Frankfin Institute of Air Hostess Training
05.2006 - 01.2007
In-Flight Instructor
Air Deccan
07.2005 - 04.2006
Flight Attendant
Singapore International Airlines
04.1998 - 04.2004
ADVANCED DIPLOMA - MASS COMMUNICATIONS
MANAGEMENT DEVELOPMENT INSTITUTE OF SINGAPORE
BACHELOR OF ARTS - ECONOMICS (HONORS)
UNIVERSITY OF DELHI
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