• Served as primary Bank Risk contact with PwC and first line partners
• Independently approved Process, Risks, Controls Inventory cycle for 25 Cards marketing, acquisitions and servicing experiences by completing risk and control mapping and issue analysis..
• Partnered with Audit to complete a payments MRA deliverable targeted risk assessment including 50+ experiences.
• Completed effective challenge in Risk and Controls Self Assessment cycle for Cards, by reviewing inherent risks and evaluating control strength to calculate the residual risk rating for various member-facing experiences (i.e. opening a credit card, request military benefits).
• Approved issues, reviewed control design and implementation, and mapped processes to identify areas of improvement and assess business exposures.
• Planned and performed audits in the areas of Fraud Operations, HR Shared Services and Data Governance, and Mortgage Retail Originations
• Led client meetings to walk through processes, identify key controls, and create process maps (in Visio) to demonstrate understanding of risks and controls for each process.
• Executed design effectiveness and operational effectiveness testing to evaluate the accuracy and completeness of controls.
• Identified, drafted, and reported issues observed during the audit to key stakeholders, and verified effectiveness of corrective action plans to address them in a timely manner.