Rachna Suryakant
Leesburg,VA
Summary
Dynamic and results-driven professional with over 20 years of experience in customer service and administrative roles. Expertise in problem-solving, prioritization, and effective communication contributes to enhanced operational efficiency and customer satisfaction. Eager to embrace a challenging career opportunity that leverages skills and experience to drive organizational success while fostering personal and professional growth. Committed to delivering exceptional results through dedication and a proactive approach.
Overview
2026
2026
years of professional experience
Work History
Management Technician, Office of Due Process & Eligibility, Department of Special Services
Fairfax County Public Schools
09.2024 - Current
- Provide assistance to the program manager and procedural support specialists.
- Create, update, and maintain lists and reports for vendors providing independent educational evaluations (IEEs)
- Provide back-up support for finance – Journal entries, budget transfers, etc.
- Provide payroll/time & attendance support for teachers and staff working for summer clinic, Saturday Academy, and other related assignments
- Maintain and update student lists attending various academic programs-Saturday Academy, Summer clinic
- Coordinate with the Office of Transportation Services and families.
- Utilize available computer technology to accomplish tasks.
Administrative Assistant III to Executive Director of Transportation
Fairfax County Public Schools
06.2016 - 08.2024
- Plan, initiate, and organize administrative office activities for the Executive Director & Assistant Directors
- Draft client responses on behalf of Office of Transportation Services – Handle & maintain records of client correspondence and documents
- Work closely with the executive director to review, revise, or renew Forms, Regulations, Policies, and Notices in a timely manner
- Organize, set up, and conduct interviews, initiate hiring process
- Coordinate & schedule meetings and conferences
- Collaborate, communicate, and coordinate with Transportation Area office staff, schools and parents to ensure efficiency
- Handle dispatch pertaining to accidents, breakdowns, emergency situations etc., provide effective and timely solution
- Work closely with the IT team for website updates
- Maintain equipment inventory, reconcile payments
- Create courses in MyPDE, enroll participants, award points
- Create/schedule warehouse requests, work orders, transportation requests, field trips
- Guide & train the area office administrative staff to perform duties related to HR work
Administrative Assistant – Office of PreK-12 Professional Learning and School Support, Instructional Services
Fairfax County Public Schools
04.2015 - 05.2016
- Plan, initiate, and organize administrative office activities of The Great Beginnings Team
- Handle communications & coordinate/schedule meetings, conferences
- Perform financial and accounting tasks – run reports, reconcile credit card payments
- Create/schedule warehouse requests, work orders, transportation requests, field trips
- Research, develop, and create materials and documents for use in workshops, seminars, and symposiums
- Purchase materials for training, reconcile payments and maintain records
- Manage timesheets for Mentor Research Teachers, Great Beginnings Coaches, and Substitutes to ensure timely processing.
- Collaborate/communicate with school staff- provide sub procedures for workshops, staff development, coach visits etc.
Administrative Assistant (Special Education)
Fairfax County Public Schools
03.2015 - 04.2015
- Provide administrative support to the Special Education Sub School Assistant Principal to ensure smooth and efficient operation
- File and maintain all confidential files, reports and correspondence pertaining to Special Education students & staff
- Interact and communicate with students to provide a positive experience and ensure that their needs are met.
- Manage daily student attendance
- Communicate, coordinate and share information with other sub school staff members to maximize efficiency and minimize errors. Adhere to FCPS policies and procedures in a high school setting.
Site Administrator/Office Assistant
Fairfax County Public Schools
10.2011 - 09.2014
- Managed building use and ensured custodial coverage of events.
- Co-ordinated multiple room assignments between school events, after school clubs, and external groups.
- Managed all communication pertaining to key information regarding community use of school facility to ensure smooth operation
- Time and attendance processor – Payroll and leave reporting for all staff, substitutes
- Scheduled field trips, managed work orders
- Drafted letters to the community for the principal
Reservation agent for domestic, international, and mileage plus
United Airlines
Education
Bachelor of Arts - English Literature Honors
Delhi University
New DelhiDiploma - Business Analyst
IBS
FairfaxBachelor of Arts - Business Analyst
Skills
- Adept in administrative tasks and responsibilities, leveraging excellent verbal and written communication skills to ensure clarity and professionalism
- Proven problem-solver with resourceful thinking, tackling challenges with initiative
- Highly detail-oriented with impeccable organization skills, ensuring accuracy and efficiency
- Thrives in multitasking environments, prioritizing tasks effectively to manage projects independently
- Maintains discretion by handling sensitive and confidential information appropriately
- Microsoft Office Suite Proficient (Word, Excel, PowerPoint, Access, Outlook, Teams) – maximizes productivity through advanced software skills
- Cloud-Savvy – utilizes platforms like Google Drive, Forms, and Sheets for seamless collaboration
- Administrative Acumen: Possesses a deep understanding of office procedures, practices, and operations, along with proficiency in business English, grammar, spelling, and punctuation
- Skilled in operating computers, word processing software, various programs, and peripheral office equipment to ensure smooth workflow
- Fluent in Hindi & English, can speak and understand Urdu and Punjabi
- I have an aptitude to learn, adapt, and feel responsible in my duties from commencement to conclusion
- Customer engagement
- Reservation software
- Phone etiquette
Languages
Hindi
Full Professional
English
Full Professional
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Management Technician, Office of Due Process & Eligibility, Department of Special Services
Fairfax County Public Schools
09.2024 - Current
Administrative Assistant III to Executive Director of Transportation
Fairfax County Public Schools
06.2016 - 08.2024
Administrative Assistant – Office of PreK-12 Professional Learning and School Support, Instructional Services
Fairfax County Public Schools
04.2015 - 05.2016
Administrative Assistant (Special Education)
Fairfax County Public Schools
03.2015 - 04.2015
Site Administrator/Office Assistant
Fairfax County Public Schools
10.2011 - 09.2014
Bachelor of Arts - Business Analyst
Reservation agent for domestic, international, and mileage plus
United Airlines
Bachelor of Arts - English Literature Honors
Delhi University
Diploma - Business Analyst
IBS