Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rachna Welsh

Ypsilanti,MI

Summary

A committed ambassador for the advancement and increased visibility of Diversity and inclusion. Leader who helps foster an inclusive and diverse work environment by education and understanding of the company's strategy. A highly engaged, intuitive and collaborative leader who builds strong and credible relationships at all levels. An innovative change agent, strategic and analytical thinker with demonstrated flexibility and drive to execute multiple projects with integrity and drive to execute multiple projects with integrity, passion and standards of excellence.

Overview

12
12
years of professional experience

Work History

Diversity and Inclusion Ambassador

PNC
01.2023 - Current
  • Lead, educate and influence the Detroit West region by reviewing and assigning monthly D&I action items
  • Having the region grow awareness and visibility by implementing these action items with their own teams
  • Having thoughtful and intentional monthly discussions around action items to check for understanding, identify barriers, gain feedback to improve education and exposure to D&I
  • Attended in the D&I Images and Perception Conference, Michel Norris NPR African American EBRG event, Minority business advocate- Marshalynn Odneal
  • Attended several other D&I events virtually
  • Growing PNC's visibility in the community by speaking on D&I with clients, prospects, COIs and organizations I am a part of
  • Living by example as a leader by successfully hiring and forming a diverse team on a retail level

Senior Branch Manager

PNC Bank
01.2021 - Current
  • Led a diverse team to achieve sales targets through proactive coaching, mentoring, and performance management.
  • Program Management- Plan, organize, monitor and control different areas such as managing risk, sales, client focus, employee engagement, grow PNC visibility
  • Fostered a culture of continuous improvement by encouraging staff feedback and incorporating suggestions into operational enhancements.
  • Boosted employee morale through effective communication, recognition initiatives, and opportunities for career development.
  • Influencing employees with education around the importance of development planning
  • Provide specific coaching and development plans to close employee knowledge gaps and build important skills in line with branch targets
  • Matrix management -Built strong collaborative relationships with our partners from investment, mortgage, and business
  • Have deepen professional relationships through the Saline chamber of commerce and currently working to create a strong referral base
  • Business banking includes working with businesses assisting them with lending, merchant, treasury management, education, employee engagement
  • Perform presentations at business onsite, prospect and partner with COIs
  • Woman and minority business advocate
  • Diversity and inclusion ambassador for the region
  • Developing and managing team to achieve results
  • Event coordinator for PNC Proud committee
  • Member of EBRGS: Women's connect, PNC proud, African American, AAPI, Multicutural
  • Overall team achieved and exceeded goals in PNCI investments, lending, credit card, merchant, made my first minority business referral.

Assistant Branch Manager

Flagstar Bank
12.2019 - 01.2021
  • Assist the branch manager with operational tasks, coaching team, and perform day to day tasks
  • Helped to onboard new team members and assisted them with continued learning through observations and coaching
  • Alongside branch manager provided specific coaching and development plans to close employee knowledge gaps and build important skills in line with branch targets
  • Participated in building strong collaborative relationships with our partners from investment, mortgage, and small business
  • Have deepen professional relationships through the networking group Caerusnet and created a strong referral base
  • Networking group also promoted D&I conversations with presentations, guest speakers
  • Selected to assist on the employee engagement and inclusion team and tasked to improve employee engagement, understanding and morale.
  • Had conversations about ways to increase awareness of resources, participation in EBRG groups, diversity in talent and education on inclusion
  • Participated in several EBRGS: Multicultural, South Asian, Military, African american

Personal Banker

Fifth Third Bank
09.2016 - 12.2019
  • I provide holistic solutions to help my clients meet their current and future financial goals
  • I provide information to my clients to assist with life's big decisions thus leading them to financial security, giving them piece of mind
  • Have received top achievement awards in all aspects of customer experience and certifications from managers for accountability, work ethic and adaptability
  • Established rapport with new clients to increase satisfaction and loyalty
  • Achieved consistent recognition as top sales performer
  • Worked closely with management to strategize sales techniques.

Lead Teller Operations Specialist/Assistant branch manager

Chase Bank
04.2013 - 10.2016
  • As a customer service representative, I processed clients day to day bank transactions while looking for opportunities to transition them to a banker
  • Exceeded transition goal every month for 2015
  • In 2015, our branch was awarded the National Achiever Award for being in the top 10% of branches in the company, for exceeding company standards in P&L, operations, regulation compliance and customer service
  • As Chase implemented branch innovations, I helped introduce team members to the processes and procedures through training materials; as well as helped introduce customers to new POS systems
  • Assisted branch manager to educate team on diversity training, understanding resources available, increase employee engagement through encouragement of joining different employee business resource groups
  • Other duties include assisting with scheduling including daily tasks as well as special tasks such as training, coaching audits and observations.

Barista

Starbucks
06.2012 - 06.2013
  • Cashier; making beverages and receiving customer orders
  • Worked as a part of an organized team to ensure prompt customer service/satisfaction
  • Excellent rapport with frequent customers
  • Our store generated the highest sales in the district.

Customer Service Representative

EMU Phone Center
09.2011 - 08.2012
  • Promoted various Eastern Michigan University campus departments for funding to include building projects, foundation research, and athletic teams
  • Accepted donations on behalf of the university (credit/checks/cash)
  • Exceeded goals every quarter.

Education

B.A - Business Administration And Management

Eastern Michigan University
Ypsilanti, MI
01.2014

Skills

  • Strong interpersonal skills
  • Relationship management
  • Strong communication skills
  • Bilingual
  • Self-motivator
  • Risk management
  • Brand Awareness
  • Social Perceptiveness
  • Project management
  • Critical thinking
  • Cross-cultural collaboration
  • Diverse cultural understanding
  • Leadership

Languages

Hindi
Native or Bilingual
Marathi
Native or Bilingual

Timeline

Diversity and Inclusion Ambassador

PNC
01.2023 - Current

Senior Branch Manager

PNC Bank
01.2021 - Current

Assistant Branch Manager

Flagstar Bank
12.2019 - 01.2021

Personal Banker

Fifth Third Bank
09.2016 - 12.2019

Lead Teller Operations Specialist/Assistant branch manager

Chase Bank
04.2013 - 10.2016

Barista

Starbucks
06.2012 - 06.2013

Customer Service Representative

EMU Phone Center
09.2011 - 08.2012

B.A - Business Administration And Management

Eastern Michigan University

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Rachna Welsh