Rachondra Hill
Experienced Social Service Provider
North Little Rock,AR
Summary
Resourceful and personable Social Service Provider with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment. Smart and responsible liaison with strong interest in fostering communication and collaboration. Proactive in identifying issues with utmost confidence in practical solutions. Experienced in coordinating care. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Highly motivated and determined to make meaningful contributions to organization.
Overview
7
7
years of professional experience
Work History
Lead Case Manager
Uniquely You Social Services & Counseling Agency
06.2022 - Current
- Educated patients about common mental health and substance abuse disorders to facilitate understanding of treatment options.
- Provided comprehensive case management services, assisted with creating treatment plans, and connected clients and families to appropriate resources.
- Recorded patient progress and treatment recommendations to be shared with medical providers, psychiatric consultants and other treating providers.
- Conducted assessments to determine individual needs and developed personalized care plan to address stated objectives.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Verified successful coordination of counseling efforts with mental health professionals, doctors, social workers and other stakeholders.
Service Coordinator
NHE, Inc
09.2020 - 06.2022
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Identified community resources to support clients.
- Assisted clients in accessing services and benefits by providing education and information about community resources.
- Administered mental health screenings to clients to determine criteria for mental illness.
- Provided crisis intervention, guidance and supportive counseling to clients.
Program Eligibility Specialist
Arkansas Department Of Human Services
09.2018 - 09.2020
- Facilitated information and resource exchanges with external agencies to progress client applications.
- Established databases to track, analyze and automate eligibility application processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with accurate eligibility form, application and document completion.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Communicated with people from various cultures and backgrounds on application process.
- Built relationships with diverse stakeholders to achieve successful program implementation.
Mental Health Program Assistant
Magellan Health
08.2017 - 04.2018
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Maintained patient records, documenting changes in patient condition.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Supported patient confidentiality in accordance with HIPAA regulations.
Patient Advocate
Conifer Health Solutions LLC
12.2015 - 08.2017
- Provided excellent customer service to patients and medical staff.
- Advocated for patient rights and access to support resources in healthcare settings.
- Verified patient insurance eligibility and entered patient information into system.
- Educated patients and families on healthcare options and financial support resources.
- Maintained patient records and updated electronic health systems to safeguard data.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
- Organized patient records and database to facilitate information storage and retrieval.
Education
Bachelor of Arts - Public Administration
Arkansas Baptist College
Little Rock, AR05.2013
Skills
- Client Needs Assessments
- Benefits Education
- Biopsychosocial Assessments
- Community Resource Expertise
- Cognitive Behavior Practices
- Case Planning and Management
- Social Work Processes
- Community Services Coordination
- Service Plan Creation
- Eligibility Assessments
- EMR Systems
- Trauma-Informed Care
- Coordinating Referrals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
To know what is right and not to do it is the worst cowardice.
Confucius
Timeline
Lead Case Manager
Uniquely You Social Services & Counseling Agency
06.2022 - Current
Service Coordinator
NHE, Inc
09.2020 - 06.2022
Program Eligibility Specialist
Arkansas Department Of Human Services
09.2018 - 09.2020
Mental Health Program Assistant
Magellan Health
08.2017 - 04.2018
Patient Advocate
Conifer Health Solutions LLC
12.2015 - 08.2017
Bachelor of Arts - Public Administration
Arkansas Baptist College
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