RACHONE MITCHELL
Virginia Beach,VA
Summary
Interested in an Administrative Assistant/Billing Specialist Position utilizing my Office Management experience. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in software.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Specialist I
City Of Chesapeake
Chesapeake, VA
08.2024 - Current
- Performs specialized office procedures such as taking and transcribing meeting minutes or typing documents, technical and statistical reports, or data publication.
- Develops and maintains accessible database for coworkers, aids with computer software.
- Establishes and maintains, or oversees maintenance of files, records, accounts, or chats for area of responsibility; maintains office supply inventory.
- Coordinate special events/programs for area of responsibility. schedules meeting rooms and appointments and prepares work schedules and agendas.
- Performs routine accounting tasks to include receive incoming documents and contracts, reviewing invoices and vouchers, updating spreadsheet and data reports.
- Compiles data for special periodic reports, assist with presentation of data as indicated.
- Arrange meetings and coordinate catering needs for programs specialized events, answer routine correspondence for supervisor independently, perform data entry, filing, faxing, telephoning, photocopying, and scanning documents.
- Interacts with other departments, customers and public by telephone or in person, provides information, directs individuals to appropriate personnel, takes and relays messages.
- Processes mail and packages, opens, time stamps, sorts, and distributes mail to appropriate personnel or departments, assist with special mailings, prepares and distributes information packets.
- Performs other related duties as assigned.
- Created reports for management review on a weekly basis.
- Organized and maintained office files, records, and documents.
- Answered and directed incoming calls to appropriate personnel.
Admissions Receptionist
Princess Ann Ambulatory Surgery Center
Virginia Beach, VA, VA
08.2023 - 08.2024
- Check-in patients for their scheduled surgery times
- Verify Insurance
- Call patients prior to surgery to inform eligibility benefits
- Create patients charts in advance to ensure proper documentations are provided prior to surgery date.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Conducted patient intake interviews, recording and documenting relevant information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Contributed to a positive work environment through effective teamwork, collaboration, and clear communication among colleagues.
Phone Operator/Receptionist
Pariser Dermatology
Norfolk, VA
07.2021 - 08.2023
- Answering incoming phone calls; transferring calls as needed to the appropriate party
- Scheduling, rescheduling or canceling patient appointments as requested
- Obtaining health insurance information from patient and entering information into the record
- Accurately entering and verifying patient information in the record
- Patient relations liaison between providers and the patients
- Serving patients in several different locations in the Hampton Roads area
- Working with software's Allscripts and EHR.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
Administrative Assistant/Front Office Receptionist
Associated Counselors of Tidewater
Virginia Beach, VA
12.2017 - 07.2022
- Schedule appointments for existing patients and new clients for both our Virginia Beach, and Newport News locations
- Screen and schedule new patients for medical providers prior to patients' initial consultation
- Assist with orders, pre-authorization, and questions concerning client accounts
- Maintain patient files and charts rooms in compliance with federal and state privacy laws
- Acts as liaison between providers and patients
- Perform a wide variety of miscellaneous general office tasks as required
- Exercises initiative and independent judgment in anticipating/managing the daily schedule of the President/CEO and other organizational leaders as needed
- Sending and receiving faxes, processing insurance information as necessary
- Prepare bank deposits in a timely manner every third business day or any time necessary for processing
- Respond to high volume of phone contact, greeting and registering clients, collecting client fees, posting payments to cash draw and providing receipts, reconciling payments at end of day and locking payments into safe
- Maintain and observe all HIPAA regulations that apply
- Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization
- Provides assistance in a concise, informative manner, keeping a positive, courteous tone and appropriate nonverbal communication and effective listening
- Serves as a representative of the organization, acts as a positive role model towards all interactions internal/external stakeholders and people we serve without judgment
- Daily upkeep of the front office
- Assist in various billing related functions
- Monitors daily collections on patient accounts
- Ability to multi-task in a fast-paced environment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
General administrative support
EVMS Medicine Management
Norfolk, VA
07.2017 - 12.2017
- Check in and register patients
- Confirm and update registration information at each visit
- Scan insurance cards and picture ID to EMR system at each visit
- Collect all copays and payments and complete cash journals daily
- Obtain authorizations and referrals from referring physician's offices
- Check patients' prescription orders before checking out
- Distributed patients refills prescriptions signed off by the physician's.
- Maximized productivity with proficient use of Microsoft Office Suite for various tasks.
- Served as liaison between staff members at different locations or remote working arrangements.
- Enhanced team collaboration with effective scheduling and coordination of meetings, appointments, and conference calls.
- Contributed to a well-organized workspace through diligent maintenance of office supplies inventory.
- Maintained strict confidentiality while handling sensitive documents and proprietary information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
Front Desk Receptionist
Bruder Counseling Center
01.2009 - 11.2014
- Assisting patients during the check in and check out processes
- Insurance Verifications
- Billing & Coding for Mental Health Issues
- Greeting Patients in person and over the phone
- Scheduling appointments
- Effectively routing messages and documents in the electronic medical record.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Bachelors of Science for Psychology -
Tidewater Community College
Associates Degree in Businesses Administration -
Tidewater Community College
Completed Diploma -
SALEM HIGH SCHOOL
Skills
- Office Management
- Highly Organized
- Mentoring
- Microsoft Suite (Office, Excel, Word, and Valant, PowerPoint)
- Therasoft
- Time Management
- Business Management
- Data Entry
- Customer Service
- Availit
- Strong Organization
- Scheduling appointments
- Initiative-taking
- Cultural Sensitivity
- Filing and Documentation
- Patient confidentiality
- Patient Registration
- Insurance Verification
- Data entry proficiency
- Work Prioritization
- Information Gathering
- Appointment Scheduling
- Follow-up skills
- Task Delegation
Certification
- First Aid/CPR
- CPD training
Timeline
Office Specialist I
City Of Chesapeake
08.2024 - Current
Admissions Receptionist
Princess Ann Ambulatory Surgery Center
08.2023 - 08.2024
Phone Operator/Receptionist
Pariser Dermatology
07.2021 - 08.2023
Administrative Assistant/Front Office Receptionist
Associated Counselors of Tidewater
12.2017 - 07.2022
General administrative support
EVMS Medicine Management
07.2017 - 12.2017
Front Desk Receptionist
Bruder Counseling Center
01.2009 - 11.2014
Bachelors of Science for Psychology -
Tidewater Community College
Associates Degree in Businesses Administration -
Tidewater Community College
Completed Diploma -
SALEM HIGH SCHOOL