Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachquel Johnson

Ozark,AL

Summary

Skillful Retail Merchandiser accomplished in product assembly, material handling and display design. Works well independently and as part of dynamic teams. Skilled at collaborating with fashion designers on product placement, store displays and marketing material for new clothing launches and promotions. Detail-focused retail merchandising professional with experience in leveraging strong organizational and communication skills to maximize profits and customer satisfaction. Skilled at creating product displays and managing inventory for optimum product placement and sales. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day. Talented in product lifecycle monitoring and identifying areas of decline and potential growth. Skilled in forecasting product demand and comparing data to purchase requests. Expertise in Area of expertise to facilitate product sales and outperform competitors. Keep operations organized and efficient to strengthen team performance and maximize efficiency. Bringing Number+ years of warehouse experience along with strengths in stock management and multitasking. Trained in warehouse operations procedures and experienced in supporting Industry customers. Proven skills in supporting warehouse operations by keeping accurate records and checking shipments. Detail-oriented in evaluating products, processing paperwork and coordinating movements around warehouse locations. Familiar with operating equipment and staying on top of maintenance demands. Hardworking Inventory Specialist bringing Number years of retail experience. Driven to maximize customer engagement and sales revenues. Organized and resourceful team player. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

15
15
years of professional experience

Work History

Retail Merchandiser

Spar Inc
02.2022 - Current
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions regarding store merchandise, department information, and pricing.

Customer Service Representative

Afni
06.2020 - 10.2022


  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

TSYS| Total System Services
02.2017 - 07.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.

Bulk Order Filler

McLane Company
05.2014 - 02.2017
  • Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
  • Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
  • Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
  • Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
  • Maintained optimal stock levels through efficient communication with purchasing team regarding reorder needs.
  • Upheld quality standards throughout the entire fulfillment process from item selection to final packaging inspection.
  • Minimized damages during shipment preparation through careful handling of products when arranging pallets.
  • Operated scanners to pick proper orders.
  • Managed inventory levels to maintain optimal stock for order fulfillment, minimizing backorders and delays.
  • Achieved consistent on-time deliveries by efficiently organizing workflow based on priority deadlines.

Cashier Team Lead

McDonald’s
05.2009 - 08.2014
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

Education

Associate's Degree - IT Technician

Unitech Training Academy - Lafayette
Lafayette, LA

Diploma -

Barbour County High School
Clayton, AL
05.2009

Skills

  • Cash Handling
  • Sales
  • Microsoft Office
  • Customer Care
  • Proficient in Microsoft Word
  • Sales Support
  • Technical Support
  • Presentation Skills
  • POS
  • Computer skills
  • Marketing
  • Upselling
  • Call Center
  • Merchandising
  • Accounting
  • Customer Retention Strategies
  • Customer Relations
  • Process Transactions
  • Sales and Upselling
  • Understanding Customer Needs
  • Billing Adjustments & Refunds
  • Computer Proficient
  • Good Listening Skills
  • Negotiation
  • Payroll management
  • Cash register
  • Visual Merchandising
  • Plan-o-gram creation
  • Merchandise planning
  • Interior and exterior displays
  • Pricing strategy
  • Window displays
  • Event Promotion
  • Customer Service
  • Dependable and reliable
  • Retail Merchandising
  • Quick Learner
  • Motivated Team Player
  • Time Management
  • Customer Relationships
  • Stocking
  • Merchandising and Display
  • Inventory Management
  • Stocking and Replenishing
  • Attention to Detail
  • Product Merchandising
  • Organization and Categorization
  • Decision-Making
  • Cash Register Operations
  • Data Entry
  • Exceptional time management skills
  • Teamwork and Collaboration
  • Merchandise Stocking
  • Stock management
  • Critical Thinking
  • Loading and unloading
  • Display building
  • Storage Organization
  • Product Organization
  • Heavy Lifting
  • Product displays
  • Product Inspection
  • Stockroom Maintenance
  • Warehouse Operations
  • Product Signage and Labeling
  • Inventory counting
  • Shelving of products
  • Payment Processing
  • Inventory Recordkeeping
  • Product Labeling
  • Product restocking
  • Inventory Management and Planning
  • Pick lists
  • Cleaning procedures
  • Staff Training
  • Safety processes and procedures
  • Pallet arrangement
  • Report creation
  • Shipping procedures understanding
  • Inventory Audits
  • Work Area Maintenance
  • Warehousing functions
  • Performance Improvement

Timeline

Retail Merchandiser

Spar Inc
02.2022 - Current

Customer Service Representative

Afni
06.2020 - 10.2022

Customer Service Representative

TSYS| Total System Services
02.2017 - 07.2020

Bulk Order Filler

McLane Company
05.2014 - 02.2017

Cashier Team Lead

McDonald’s
05.2009 - 08.2014

Associate's Degree - IT Technician

Unitech Training Academy - Lafayette

Diploma -

Barbour County High School
Rachquel Johnson