Summary
Overview
Work History
Education
Skills
Assessments
References
Timeline
Generic
Rachel Rowe

Rachel Rowe

Albuquerque,NM

Summary

I have 15 years of experience in remote work operations and management. I possess excellent organizational skills and disciplined time management. I am a hardworking Business Operations Manager with several years of experience. I have solid knowledge and understanding of coaching teams focusing on operations, administration, and accounting. I am proficient at improving team performance through innovative management techniques and providing resources to succeed. As a detail-oriented Business Operations Manager, I am adept at efficiently solving problems through proven analytical and conflict resolution skills, and I offer several years of dedicated service working with successful organizations.

Overview

19
19
years of professional experience

Work History

Business Operations Manager, Lead Paralegal

Maier Law Firm
Albuquerque, NM
12.2021 - Current
  • Responsible for Operations & Development, business specialist, and customer service specialist roles
  • Acted as Lead Paralegal and case manager
  • Handled Office Management and provided assistance for Personal injury attorneys
  • Interviewed, Hired, and trained all staff as they came in as new employees to Gauthier & Maier Law Firm.
  • Created workflows and tasks essential to customer and employee satisfaction enabling the business to succeed at a rapid pace
  • Reviewed medical records, billing, vehicle damages, and loss of wages
  • Created billing summaries, sent letters of representation, withdrew cases, created demand letters, and settled claims with counter offers
  • Reviewed claim facts and policy limits
  • Scheduled meetings with clients, participated in case discussions, and concluded discoveries
  • Created complaint packages and assisted in the appointment of representatives for wrongful death estates
  • Ensured compliance with all relevant policies, regulations, and procedures.
  • Evaluated current business processes and developed plans for improvement.
  • Maintained a comprehensive understanding of industry trends.
  • Monitored customer feedback and took corrective action as necessary.
  • Identified cost-saving opportunities throughout various processes and systems.
  • Created reports on operational metrics for senior management review.
  • Implemented new technologies to improve operational efficiency and reduce costs.

Paralegal/ Reviewer/ Case Management

Bill Gordon & Associates
02.2010 - Current
  • Human Resource Admin, Records Clerk, Case Manager, Paralegal & Reviewer
  • Ability to work from home, Time management, Self-disciplined
  • Organizational Skills, Professional Customer Service Skills
  • Attorney Assistant, Exceptional verbal and written skills
  • Open new client packets; file appeals at the recon and hearing levels on behalf of the claimant to ensure no deadlines are missed
  • Processed and generated billing statements for claimant, Attorney fees
  • Made calls to SSA for case status, schedule hearings, contact updates, calendar hearing dates, process claimant correspondence, process SSA correspondence, efiling, urgent attorney request, medical record requests, auditing case files, running reports, creating Fee Petitions, correcting errors, coaching and performance evaluations, hiring, training, discipline and termination, mediating and managing conflict, managing case flow for Concurrent Claims (SSIDIB Social Security claims) at all levels of the system
  • Handled case status at the Appeals Council level as well as called, faxed and submitted correspondence via Electronic online submissions
  • Case management, called all clients for needs to apply, scheduled appointments, Lexus nexus (LN Search) searches to locate individuals when lost clients
  • Supervised, set up GotoMeetings or Zoom meeting to train on all levels of SSA stages
  • Assist in training both national and international employees - our Practice Master remote system, while coaching all the processes and procedures pertaining to the appropriate offices; evaluating and motivating staff, training,supervising a wide group of individuals all-around of the US via internet
  • Evaluate new procedures, giving direction and mentoring employees, communicating effectively both orally and in writing with diverse parties; organizing and setting priorities, working independently and managing time effectively while handling a high-volume workload in a fast paced environment, using initiative and judgment always
  • Supervisor: Shannon Hayward

Lead Brand Promoter

Thrive
10.2014 - 04.2021
  • Promoter in the #1 company in Direct Sales in the World
  • Sale starter packages such as customer packages and Promoter Packages to ALL local and nonlocal friends, family members or once skeptics
  • Explaining reoccurring auto ships dates
  • Payment dates
  • And cancelation
  • Organized and professional self-employed
  • Well educated in old/new products and the knowledge of what each product does for you
  • Exercised Social Media to grow my business from my phone
  • Educated myself, along with 150 promoters over the last 6 years of the products we sell, promote and take every day
  • Average Team gross $22,000 $40,000 a month of qualifying volume, Professional leader, maintaining a team of customers and promoters nationwide accountable, create media promos, giveaways for promoters that rank up
  • Receive a monthly Car Bonus for achieving a car 12K rank in the company every month for the last 5 years
  • Set Free Conferencing meetings, promoted calls on Social media to gain attention, team chats, conferences, promote socially, meeting new people, doing 3rd party validation calls, manage promos within the team or for new customer and promoters

Front Desk Manager/ Human Resources/Sales

MCM Elegante Hotel
01.2017 - 10.2018
  • Maintain systems support and ensure hotel operation systems are running
  • Manage the hotels' social media and guest review responses via Trip Advisor, Google+, Yelp, and Expedia Operations Management
  • Run daily reports for ALL department managers and group arrivals for the day
  • Send end of the day activity and accomplishment email daily to ALL manager departments, payroll on kronos, reconcile accounts and receipts monitor online rates and change rates, Be proficient on the use of the property management system, encoding ALL department keycards, Have a good understanding of all hotel operating procedures, Enforce all existing new policies and procedures with the front office and Bell staff, Process reservations in person, by telephone, fax, complete knowledge of room types and offered rate plans, promote hotels policy rules and regulations on a day to day basis
  • Provide outstanding customer service to the hotel guests, and leadership to 25-100 people in my department and the other departments, guaranteed reservations and no-shows charges, Process cancellations and modifications to Reservations, Salary expectations of 50 plus hours a week, Required MOD duties and shifts
  • Producing high end monthly numbers between my department and our sale team
  • Calculate monthly incentives for my department, and my bell staff
  • Manage schedules and time clocks
  • Manage Clock in and Clock out times
  • Monthly Employee evaluations, write ups and terminations
  • Held monthly team meetings and outings
  • Worked as a assistant for 5 months of FOM and Human Recourses Assistant
  • AR/AP reconciliations checks and credit card payments
  • Employee payroll
  • Distribution of employee Checks
  • Supervisor: Shannon Hayward

VIP Host/ Sales/ Head Bartender

Hotel Albuquerque at Old Town
12.2012 - 09.2015
  • Experienced mixologist, one on one bartender training, supervisor and management duties such as handle large amounts of money, deposits, supervised blind drops handle and track costs of inventory and spills, multitasker, truthful, social personality, outgoing, excellent communication skills, liquor certified, tracking inventory, Opening and closing down the bar
  • VIP rep, business phone calls, incoming and outgoing appts, supervised 10 servers, and 8 bartenders
  • Outstanding customer service, leadership and handles all staff and customer issues

Production Manager

Movie Productions
03.2008 - 08.2014
  • Assisted Director and producers on, Love Ranch, Southwest Love movie, Force of Execution, & Comedy with George Lopez

Bartender/ Lead Shift Supervisor

Library Bar and Grill
05.2008 - 07.2012
  • Helping others in the best of service, managed a team of bartenders in quick night life environment, managed hours and shifts of others, worked additional hours for payroll, payouts, and drawer drops
  • Maintained the floor, behind the bar and in the kitchen employees at all times of the day, or night shifts
  • Helped reach monthly goals for the location, advertised in the city and promoted one of the biggest nightlife environments in the STATE
  • Supervised, Helping with accounting, Payroll, made weekly schedules for employees

Leasing Manager

Southwest Suites
05.2009 - 04.2010
  • Making reservations, scheduling appointments, creating and updating spreadsheets, interaction with tenants and completing move in and out sheets for the week, creating lease and rental agreements, sending out residence info and inventory lists, making sure the lease was returned and signed properly before giving out unit information, and customer service
  • Assisted with HR new hire paperwork, interviewing and AR/AP transactions for company
  • Supervisor: Janet Lucero

Lead Superior

MCI call center
01.2006 - 11.2008
  • Customer service, receiving inbound calls for long distance customers, sold local phone service to combine billing and saving customers money
  • Created billing statements, creating add on features to loyal long-time customers

Weekend Collections Lead

Salazar Dodge
01.2007 - 10.2008
  • Office Management; Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing)
  • Ran credit checks on potential car-buyers; verified proof of insurance for customers made appointments for service
  • Of vehicles, collections etc
  • Supervisor: Mark Rowe

Preschool Educator

B'nei congregation pre school
01.2007 - 04.2008
  • Early childhood teacher; responsible for organizing classroom materials and instruction, lesson planning, field trips and activities, classroom management for 2-3 year old program
  • Helped with Child development, Seek out teaching opportunities, funding to support projects Seek leadership and service opportunities for the Congregation
  • Supervisor: Ronnie Gomez

Front Office Agent

Double Tree Hotel
04.2005 - 06.2007
  • Front office customer service; answered phones, filing, submitted electronically work orders and purchase orders, assisted with registration of customers, and attended to customer needs
  • Reserved rooms, special room features such as suites, upgrades ect
  • To Customers inquiring to stay at the hotel
  • Gathered Airline reservations for Southwest, United and American members for overnight stays
  • Online reservations, through 3rd party
  • Supervisor: Chris Hodge

Education

BBA - Business Administration And Management

UNM - Albuquerque, NM
05-2026

Skills

  • Merchandising
  • Office Management
  • Records Management
  • Calendaring
  • AR/AP
  • HR
  • Data Entry
  • Collections
  • Spreadsheets/Reports
  • Event Management
  • Efiling
  • Front-Desk Reception
  • Executive Support
  • Travel Coordination
  • Reconcile payments
  • MS Word
  • MS Excel
  • QuickBooks
  • MS Outlook
  • MS Publisher
  • MS PowerPoint
  • Kronos
  • Google docs
  • Google Slides
  • Forecasting
  • Team Management
  • Interviewing
  • Payroll
  • Bookkeeping
  • Accounts Receivable
  • Proofreading
  • Management
  • Event Planning
  • Financial Report Writing
  • General ledger accounting
  • Strategic Planning
  • Project Management
  • Business generation
  • Budgeting and forecasting
  • Intelligent decision-making
  • Cost-benefit analysis
  • Disciplined leadership
  • Contract Management
  • Microsoft Office proficient
  • Effective Communication
  • Onboarding and training
  • Strong analytical thinking
  • Business planning and strategy
  • Business Administration
  • Excellent oral and written communication
  • Public Speaking
  • Business Development
  • Process Change & Implementation
  • Systems implementation
  • Business Planning
  • Data Management
  • Accounting Principles
  • Motivational Leadership
  • Conflict Mediation
  • Analytical Skills
  • Sales operations
  • Relationship building and management
  • Revenue Generation
  • Operations Management
  • Business Workflows
  • New Hire Training
  • Partnership Development
  • Staff Management
  • Strong interpersonal communication

Assessments

  • HR: Compensation & benefits, Proficient, 04/2021, Knowledge of compensation and benefits programs
  • Spreadsheets with Microsoft Excel, Proficient, 04/2021, Knowledge of various Microsoft Excel features, functions, and formulas
  • Work motivation, Proficient, 10/2020, Level of motivation and discipline applied toward work
  • General manager (hospitality), Proficient, 06/2020, Solving group scheduling problems and reading and interpreting P&L statements

References

References available upon request.

Timeline

Business Operations Manager, Lead Paralegal

Maier Law Firm
12.2021 - Current

Front Desk Manager/ Human Resources/Sales

MCM Elegante Hotel
01.2017 - 10.2018

Lead Brand Promoter

Thrive
10.2014 - 04.2021

VIP Host/ Sales/ Head Bartender

Hotel Albuquerque at Old Town
12.2012 - 09.2015

Paralegal/ Reviewer/ Case Management

Bill Gordon & Associates
02.2010 - Current

Leasing Manager

Southwest Suites
05.2009 - 04.2010

Bartender/ Lead Shift Supervisor

Library Bar and Grill
05.2008 - 07.2012

Production Manager

Movie Productions
03.2008 - 08.2014

Weekend Collections Lead

Salazar Dodge
01.2007 - 10.2008

Preschool Educator

B'nei congregation pre school
01.2007 - 04.2008

Lead Superior

MCI call center
01.2006 - 11.2008

Front Office Agent

Double Tree Hotel
04.2005 - 06.2007

BBA - Business Administration And Management

UNM - Albuquerque, NM

Similar Profiles

CREATE PROFILE
Rachel Rowe