Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Raciel Alberto Relova

Miami

Summary

Seeking for a position in a progressive and leading organization where I can apply my Network Support Technician knowledge versed in lending detailed, researched IT provisioning and management. Over six years of experience tracking technology trends and developments to assist organizational data analytics and information management. Expertise assessing technical designs based on core principles and mandated thresholds. Knack for collaborating with Network Support to determine best-case design and communicate optimum technology development.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Tech Support

ENS Security Professional Security Wholesaler
07.2020 - Current
  • Provided excellent service and tech support to customers when face-to-face, through phone or remote
  • Assisted customers configure and troubleshooting Ruijie Reyee Networks, AP, Wireless Bridge, Mesh Routers, Cloud Manage, Phone App management etc
  • Assisted customers configure and troubleshooting different brands that the company works (Titanium, Dahua, UNV, ENS Hikvision, Akuvox, Ruijie Reyee Networks) cameras and recorders IP, wireless or Coax and all his different features
  • Work remote with different environments, configure computers and cellphones apps to work with all the tools and features, update FW, reset passwords, install and configure CMS software on computers
  • Excellent knowledge how to work Acumatica enterprise resource solving cases of RMA, CM or replacement, Ring Central for communications proposed, Sales Force services to take tickets and resolutions off cases
  • Organized the network with the help of different types of cameras and then programing features like, motion detection, face detection, line crossing, intrusion detection, mobile notifications, alarm and buzzer alert etc
  • Troubleshot and resolved issues with hardware software and peripheral devices such as NVR, DVR, Switches, routers IP and Coax cameras, Access Control and wireless devices for customers.

Targeted Case Manager/Computer Support Assistant

Blossom Behavior Center
05.2019 - 07.2020
  • Enhancing clients functioning within the community setting by linking to necessary services, monitoring those services, and collaborating with the service provider
  • Designing Individualized Service Plans that outlined client objectives and case manager interventions and revised these objectives when necessary to meet client needs
  • Writing daily progress notes, conducting monthly home visits, and Service Plan reviews every six months
  • Ensuring and monitoring the appropriate level of care and coordinating services for clients with medical providers, insurance coverage and community organizations
  • Scheduling installation change to the operating environment and troubleshooting network problems
  • Resolving technical problems with the design and delivery of internet services and processing problems of the company programs users
  • Performing minor repair and getting replaced faulty computers and peripherals
  • Operating computer, scanner, printer, copiers, and other software applications.

Network Support Assistant

Desoft Computer Applications Company
01.2016 - 03.2019
  • Resolved issues with TCPIP and DNS troubleshooting
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Configured all devices and software settings to optimize network performance
  • Troubleshot and resolved issues with peripheral devices such as printers and copiers for end users
  • Imaged OS and software deployments throughout system and addressed any implementation concerns
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions
  • Assisted customers with network connection and technical issues via email, live chat and telephone
  • Removed malware and viruses from laptops and desktop systems using specialized software
  • Created new accounts, reset passwords and configured access to servers and file management software for users.

Computer Technician

Self Employed
12.2014 - 01.2016
  • Setting up new computer systems and installing, maintaining and troubleshooting the software
  • Ensuring that security software is up-to-date and running smoothly
  • Repairing hardware and installing new hardware
  • Testing, troubleshooting and implementing new software programs
  • Providing technical assistance and identifying solutions as necessary.

Education

Bachelor Degree in Science of Education -

01.2019

Bachelor in Education with Specialization in Physical Education -

01.2014

Skills

  • Software upgrades
  • Application installations
  • Hardware diagnostics
  • Windows Server 2012/ Windows 10 Pro
  • Software configuration
  • Customer support needs assessment
  • CCTV Tech Support
  • Technical troubleshooting
  • Service desk support
  • Inventory management
  • Basic Hyper V-VMWare
  • Language English - Spanish

Certification

  • CompTIA Certification A +
  • CompTIA Certification Network +
  • Miami Dade. The English Center: Network System Administration Program

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Tech Support

ENS Security Professional Security Wholesaler
07.2020 - Current

Targeted Case Manager/Computer Support Assistant

Blossom Behavior Center
05.2019 - 07.2020

Network Support Assistant

Desoft Computer Applications Company
01.2016 - 03.2019

Computer Technician

Self Employed
12.2014 - 01.2016

Bachelor Degree in Science of Education -

Bachelor in Education with Specialization in Physical Education -

Similar Profiles

CREATE PROFILE
Raciel Alberto Relova