Rackel Nichols
Deal Desk Analyst/Sales Operations Support
Lee's Summit,MO
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices, bringing 23 years of expertise in services analyst support and quote analyst roles supporting health care sector businesses.
Cultivates rapport with individuals to optimize output, resolve complex problems and deliver accurate contracts to the sales team. Excellent reputation for resolving problems and improving sales support satisfaction.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.
Overview
23
23
years of professional experience
Work History
Quote Analyst II - Contract Administration
Cerner Corporation
08.2007 - Current
- Validate and endorse technical components of contract.
- Consult with sales associates to quote solutions and services to best serve clients business needs and goals.
- Supported delivery of recurring reviews of support metrics to client leadership, and recommending impact strategies
- Provide solution insight and cross-functional knowledge to develop new or updates to existing pricing, scope and part numbers.
- Engage with peers and sales associates in competitive analysis, strategic approaches and sound business practices.
- Lead and engage with cross-functional teams with to drive change or improve process.
- Identify opportunities to improve outcomes and make process or work stream more scalable, effective and efficient.
- Identify team priorities based on business direction and adjust when needed.
- Lead by example and share knowledge and experiences with team and associates across organization.
- Provided respectful work environment, embrace accountability and recognize accomplishments of others.
- Provided feedback to encourage overall team success.
- Identified and resolved problems through root cause analysis and research.
- Validated results and performed quality assurance to assess accuracy of data.
- Performed documentation, testing and implementation for quoting platform transitions.
- Maximized team knowledge and productivity by training and monitoring application of best practices protocols.
- Documented procedures and business processes and shared information with associates.
- Investigated and addressed quoting issues to enhance usability and improve functionality.
- Evaluated and adopted new technologies to address changing industry needs.
- Gathered, organized and input information into digital database.
- Boosted customer experiences by delivering superior customer service and issue resolution.
- Provided reporting monthly ad-hoc reporting in support of decision-making.
- Decreased product defects by following quality assurance guidelines.
- Eliminated discrepancies in contracts through accurate preparation.
- Verified submitted documents for completeness and compliance with company policies, addressing discrepancies and collaborating to troubleshoot where necessary.
Support Services Analyst
Cerner Corporation
08.1999 - 07.2007
- Participated in developmental training, including preparing for and engaging in discussion, activities, and presentations
- Supported project administrative tasks, including facilitation and coordination of package management
- Contributed to client satisfaction and service level attainment
- Supported delivery of recurring reviews of support metrics to client leadership, and recommending impact strategies
- Monitored client service request escalations and escalated as appropriate
- Obtained approvals for change requests and prepared documentation
- Worked in technology applications to track issues, monitor resolution, and confirm process adherence
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Bachelor of Arts - Communications
University of Missouri - Kansas City
Kansas City, MOSkills
- Customer Relationship Management (CRM)Experience (Oracle and SalesForce)
- Complex Problem-Solving
- Verbal and Written Communication
- Workflow Analysis
- Continuous Improvement Strategies
- Project Management
- Quality Standards
- Process Improvement and Compliance
- Analytical Thinking
- Issue Identification
- Documentation
- Coaching and Mentoring
- Collaborative Environments
- Professional Relationships
- Deadline Adherence
- Multiple Priorities Management
- Continuous Improvements
- Contract Analysis
References
Available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten
Timeline
Quote Analyst II - Contract Administration
Cerner Corporation
08.2007 - Current
Support Services Analyst
Cerner Corporation
08.1999 - 07.2007
Bachelor of Arts - Communications
University of Missouri - Kansas City
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