Racquel Bell

Administer and adjudicate employee leave requests in compliance with the Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), and applicable state leave laws.

Manage the full lifecycle of leave cases, including intake, documentation review, eligibility determination, tracking, and communication with employees and managers.

Coordinated ADA interactive process by reviewing accommodation requests, gathering medical documentation, and partnering with HR and management to determine reasonable accommodations.

Oversee employee benefits enrollment processes, including new hire enrollment, life event changes, and annual open enrollment.

Conduct new hire orientation sessions, presenting benefits information and ensuring timely enrollment in applicable programs.

Collaborate with third-party administrators (TPAs) to ensure timely and accurate processing of Short-Term Disability (STD) claims and other benefit claims.

Monitored claim activity and followed up with vendors and employees to resolve discrepancies or delays, ensuring timely processing.

Partner with the Workers’ Compensation team to coordinate FMLA leave concurrently with workers’ compensation claims, ensuring compliance and proper documentation.

Provide guidance and support to employees and managers regarding benefits policies, procedures, and leave options.

Assist in developing and updating benefits policies, procedures, and employee communications.

Generate reports and analyze benefits data to support compliance, audits, and strategic decision- making.

Ensured regulatory compliance for subrecipients and contractors, minimizing risk and enhancing operational efficiency.

Conducted detailed audits, resolving compliance issues to align with unified guidance standards.

Ensured regulatory compliance for subrecipients and contractors to minimize risk and enhance efficiency.

Analyzed regulatory changes, providing strategic advice for adapting company practices effectively.

Administered Connecticut paid family leave policies and supported operations through efficient clerical duties.

Managed employee leave requests in compliance with Family and Medical Leave Act and state laws.

Managed employee leave requests, ensuring compliance with Family and Medical Leave Act and state laws to facilitate seamless processing.

Coordinated ADA interactive process by reviewing accommodation requests and partnering with HR.

Collaborated with third-party administrators for accurate processing of short-term disability claims.

Administered Connecticut paid family leave policies and performed clerical duties to support operations.

Maintained employee records related to benefits and leave administration while ensuring compliance.

Maintained accurate employee records for benefits and leave administration, ensuring compliance with relevant regulations.

Managed state licensing and contracting for large Independent Marketing Organization, submitting applications to various insurance carriers, reviewing all applications, entering licensing data, addressing daily licensing/LIMRA escalations, and processing applications electronically.

Developed and sustained relationships with agents, agencies, and broker dealers to guarantee that all state licensing and education requirements remained up to date.

Conducted weekly meetings to ensure team alignment on licensing and contracting changes. are required for licensing and contracting updates.

Oversaw complex life, long-term care, and disability claims to ensure accurate processing and timely resolution.

Managed life, long-term care, and disability claims for top carriers, ensuring timely and accurate processing.

Streamlined case management processes by organizing financial reports and medical requirements, resulting in improved workflow.

Led development of case management plans that improved policy outcomes and retention rates.

Streamlined case management processes through organization of financial reports and medical requirements.

Enhanced efficiency and client satisfaction by optimizing case management processes.

Optimized case management processes to enhance efficiency and boost client satisfaction.

Developed case management plans that aligned with client needs, contributing to improved policy outcomes and retention rates.

Handling licensing information for agents and agencies who solicit Travelers Insurance. Ensuring that all agents and agencies are following states' rules and Travelers' expectations. This includes reaching out to agencies and/or agents to make sure they are properly licensed and appointed with Travelers Insurance.

Organizing day-to-day work and keeping track of daily intake of work. Being a team player and keeping quality assurance high.

Creating and implementing procedures that can ensure the timeliness of our lifecycle process.

Organizing day-to-day work and keeping track of daily intake of work. Being a team player and keeping quality assurance high.

Oversaw international training for nine employees in the Philippines, achieving 100% FMLA certification.

Developed and delivered comprehensive training webinars on disability claims processing and customer service skills.

Streamlined licensing compliance processes, ensuring adherence to state regulations and improving turnaround times.

Implemented new procedures, significantly optimizing lifecycle processes and improving operational efficiency.

Conducted weekly one-on-one meetings with team members to review goals and progress.

Developed marketing materials for global partners, enhancing AIG's international reach and strengthening relationships.

Maintained high-quality assurance standards in claims handling and customer service delivery.

Organized daily operations and tracked work intake to ensure timely task completion.