RACQUEL CASULLA-CAUNTOY
City Of San Jose Del Monte,Bulacan
Summary
Dynamic professional with a proven track record in channel development and relationship building, notably at Timeshare Rental Pro. Excelled in enhancing customer integration at RenRen Giantly Philippines through effective engagement management and account management. Skilled in uncovering fraud risks at JP Morgan Chase & Company, demonstrating exceptional analytical and interpersonal abilities.
Overview
11
11
years of professional experience
Work History
Channel Manager
Timeshare Rental Pro
, Florida
2022.01 - 2024.12
- Oversaw and maintained property listings on Airbnb and VRBO.
- Maintained up-to-date daily rates on Ciirus to reflect current market conditions.
Onboarding Manager
RenRen Giantly Philippines
, Mandaluyong City
2019.07 - 2021.12
- Managed the onboarding process for new customers, ensuring smooth integration of their electronic logging devices.
- Conducted thorough quality audits of agents to ensure compliance with company standards. about
- Resolved escalation calls related to DOT compliance, ensuring adherence to regulatory standards.
Fraud Analyst
JP Morgan Chase & Company
, Taguig City
2016.12 - 2019.06
- Investigated and validated potential fraud cases by contacting consumers for transaction verification.
- Balanced accounts to ensure accuracy and detect discrepancies.
Customer Service Representative
EPerformax Contact Centers & BPO
, Makati
2013.11 - 2016.11
- Handled claims, disputes, and escalations with a focus on timely resolution and customer satisfaction.
- Resolved customer complaints by addressing negative feedback and providing effective solutions.
Education
Bachelor of Science - Entrepreneurship
Polytechnic University of The Philippines
2023-09
Skills
- Relationship building
- Channel development
- Account management
- Business development training
- Engagement management
- Performance metrics
- Report generation
Timeline
Channel Manager
Timeshare Rental Pro
2022.01 - 2024.12
Onboarding Manager
RenRen Giantly Philippines
2019.07 - 2021.12
Fraud Analyst
JP Morgan Chase & Company
2016.12 - 2019.06
Customer Service Representative
EPerformax Contact Centers & BPO
2013.11 - 2016.11
Bachelor of Science - Entrepreneurship
Polytechnic University of The Philippines