Racquel Clarke
Nashville ,TN
Summary
Detail-oriented Assistant Manager offers more than 9 years progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Vanderbilt University Medical Center
Nashville, TN
07.2021 - Current
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
Departmental Trainer
Vanderbilt University Medical Center
Nashville, TN
09.2020 - 07.2021
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Supervised and support housekeeping staff to maximize quality of service and performance.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
Culinary Ambassador Supervisor
Compass Group LLC
Nashville, TN
03.2020 - 09.2020
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Upheld food safety standards at all times.
- Performed quality checks on incoming ingredients to ensure they meet safety requirements before use.
- Trained new staff members on proper kitchen procedures, including sanitation practices and safe handling of equipment.
Facilities Manager
Premiere Building Maintenance
Nashville, TN
01.2019 - 08.2020
- Coordinated resources and delegated assignments to maintain efficient building operations.
- Checked common areas and conference rooms regularly to verify cleanliness and order.
- Inspected completed work to assess quality and identify skill gaps.
- Monitored employee work levels and optimized performance with strategic approaches.
Regional Manager
All Star Janitorial Services
Slidell, LA
01.2015 - 07.2020
- Spearheaded full-cycle brand expansion initiatives across the Nashville business environment.
- Expedited resolutions to correct clients problems and complaints in regards to staffing.
- Worked closely with housekeeping managers to ensure mutual success of both companies.
- Created and maintained relationships with key customers in the region.
- Identified new business opportunities through market research and industry trends.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Organized promotional events to generate interest in products or services offered by the company.
Housekeeping Supervisor
Select Hospitality Services
Orlando, FL
02.2014 - 01.2016
- Supervised employees and developed training programs to ensure maximum performance.
- Reviewed employee performance and devised improvement plans.
- Supervised and supported all new personnel to maximize quality of service and performance.
- Collaborated with front desk to respond promptly to all guest requests.
- Managed team of 20 housekeepersin busy hotel with 250 rooms.
Education
Bachelor in Ed - Primary Education
Mico University College
Kingston , Jamaica 11.2015
High School Diploma -
Kingston Technical High School
Jamaica , Jamaica 06.2010
Skills
- Staff supervision
- Cleaning practices
- Time management
- Employee training
- Team building
- Staff training and development
- Environmental Compliance
- Business Administration
- Policy administration
- Attention to Detail
- Written Communication
- Positive Attitude
- Strategic Planning
- Adaptability
- Professionalism
- Performance Evaluations
- Good Judgment
- Staff Development
- Problem-solving abilities
- Problem-solving aptitude
- Managing Operations and Efficiency
- Effective Communication
- Professional and Courteous
- Team Collaboration
- Team Development
- Continuous Improvement
- Multitasking
- Interpersonal Relations
- Work Planning and Prioritization
- Adaptability and Flexibility
- Self Motivation
Certification
COVID-19 Awareness
OSHA Compliance Training
Environmental Disfection
COVID-19 Awareness
Identifying its symptoms, summarize how it spreads and define key concepts like social distancing.
OSHA Compliance training
Bloodborne pathogens, Respiratory Protection and Personal Protective Equipment training
Environmental Disinfection
learning about new methods of cleaning and disabling pathogenic microbes from humans, animals, rodents, birds, foodborne outbreaks and other public health hazards.
Timeline
Assistant Manager
Vanderbilt University Medical Center
07.2021 - Current
Departmental Trainer
Vanderbilt University Medical Center
09.2020 - 07.2021
Culinary Ambassador Supervisor
Compass Group LLC
03.2020 - 09.2020
Facilities Manager
Premiere Building Maintenance
01.2019 - 08.2020
Regional Manager
All Star Janitorial Services
01.2015 - 07.2020
Housekeeping Supervisor
Select Hospitality Services
02.2014 - 01.2016
Bachelor in Ed - Primary Education
Mico University College
High School Diploma -
Kingston Technical High School
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