Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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RACQUEL DIAZ

Fort Worth,TX

Summary

Dynamic Sales Coordinator at Priority Insurance Agency with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in customer communication and data entry, I consistently exceeded performance goals while fostering strong client relationships. My goal-oriented mindset and expertise in cross-selling have significantly increased policy retention and loyalty.

Experienced with managing sales operations and coordinating team efforts to meet targets. Utilizes organizational skills and attention to detail to ensure smooth processes. Track record of enhancing customer satisfaction through effective communication and support.

Sales professional with proven track record in driving revenue and enhancing customer relationships. Skilled in coordinating sales activities, managing client accounts, and supporting sales teams to achieve targets. Known for strong teamwork, adaptability, and delivering consistent results in dynamic environments. Expertise includes CRM software, sales reporting, and problem-solving.

Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.

Overview

9
9
years of professional experience

Work History

Sales Coordinator

Priority Insurance Agency
04.2017 - Current
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
  • Completed customer applications and updated records to reflect current information.
  • Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
  • Assessed customer needs and recommended suitable insurance policies.
  • Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
  • Increased cross-selling opportunities by proactively identifying potential new business leads during client interactions.
  • Consistently met or exceeded performance goals related to both sales targets and customer service metrics.
  • Managed high-volume call queues, ensuring minimal wait times for customer inquiries.
  • Fostered strong relationships with policyholders to promote loyalty and retention.

Education

High School Diploma -

NORTHBROOK HIGH SCHOOL
Houston, TX
05-2008

Skills

  • Customer communication
  • Data entry
  • Goals and performance
  • Strong enthusiasm
  • Exceptional leader
  • Sales strategy development
  • Goal-oriented mindset
  • Prospecting skills
  • Cross-selling techniques
  • Customer service
  • Sales development
  • Business development

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Spanish

Timeline

Sales Coordinator

Priority Insurance Agency
04.2017 - Current

High School Diploma -

NORTHBROOK HIGH SCHOOL