Racquel Garcia
El Paso,TX
Summary
Customer service expert with 8 years of experience. Motivated professional with a passion of helping others. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Humana Customer Service Representative
HGS - Hinduja Global Solutions
El Paso, TX
08.2021 - 04.2022
- Assisting Medicaid members of plan benefits, coverage, and eligibility.
- Taking payments and updating preferred method of payments.
- Using multiple platforms and applications to secure necessary information for member.
- Researching pharmacy co-pays, assisting with issues with refills.
- Documenting phone calls electronically and taking call notes of the inquiry of the member.
- Updating members general information, mailing out replacement ID cards, updating Primary Care Physicians.
- Warm transferring member to correct department for additional when they no reached the correct line.
- Trained co workers of new electronic phone line. (How to answer phone calls, placing proper holds, transferring correctly without losing member.)
Sales Associate
Energy Center Manhattan Pool
Manhattan, KS
03.2016 - 03.2020
- Serving customers promptly and knowledgeably.
- Operating Point of Sales System
- Balancing excellent customer service with reliably completing varies store upkeep task.
- Answer phones in a professional manner providing answers when possible and transferring calls or taking messages when needed.
- Assisting customers' need and provide assistance and information on products.
- Databasing work orders into Excel (customers history, unit information, tracking visits, inspection reports)
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
Direct TV Sales Representative
Alorica
El Paso, TX
08.2015 - 01.2016
- Friendly and energetic personally with customer service over the phone.
- Answering phone calls to assist new members.
- Organizing installation schedules for new members.
- Multitasking software, giving accurate pricing, and customer service.
Secretary/Sales
Diaz Carpets
El Paso, TX
06.2010 - 08.2015
- Answering phone calls to assist members and vendors.
- Maintain files and or panels in either alphabetical, numerical order, or according to subject matter.
- Taking inventory of stock.
- Making custom rugs and binding carpet.
- Greeting and assisting customers.
- Selling and promoting the products.
Education
Associate in General Studies -
Barton Community College
Junction City, KS12-2019
High School Diploma -
Parkland High School
El Paso, TX05-2012
Skills
- Service Orientation
- Database Management
- Teamwork Skills
- Reading & Oral Comprehension
- Positive and Professional
- Empathetic & Courteous
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Humana Customer Service Representative
HGS - Hinduja Global Solutions
08.2021 - 04.2022
Sales Associate
Energy Center Manhattan Pool
03.2016 - 03.2020
Direct TV Sales Representative
Alorica
08.2015 - 01.2016
Secretary/Sales
Diaz Carpets
06.2010 - 08.2015
Associate in General Studies -
Barton Community College
High School Diploma -
Parkland High School
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