Racquel Hassey
American Canyon,CA
Summary
Proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Oral Surgery Assistant
Ali Alijanian DDS
Walnut Creek, CA
05.2021 - Current
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
- Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
- Calmed nervous patients by speaking softly, answering questions and providing compassionate care.
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Typed patient data into computer system using WinOMS while following privacy laws and maintaining high level of accuracy.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
- Took dental radiographs following strict patient protection rules
Automotive Service Consultant
Acura
Fairfield, CA
06.2015 - 05.2021
- Responded to all customer inquiries thoroughly and professionally.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Shared best practices for sales and customer service with other team members to help improve store's efficiency.
- Coordinated between billing department and customers to resolve problems.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
Receptionist/Cashier
Momentum Toyota
Fairfield, CA
04.2013 - 06.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Kept reception area clean and neat to give visitors positive first impression
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Handled complaints and questions, and re-directed calls to other team members as appropriate
- Assisted in administrative duties for office team, including making phone calls, copies and schedules
Cashier
Target
Napa, CA
06.2011 - 04.2013
- Counted cash in register drawer at beginning and end of shift
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Requested official identification for alcohol beverage purchases and verified details, consistently meeting strict legal standards of underage sales
- Educated customers on promotions to enhance sales
- Answered questions about store policies and concerns to support positive customer experiences
- Checked prices for customers and processed items sold by scanning barcodes
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
Education
Napa Valley College
High School Diploma - General Education
Vintage High School
06.2011
Skills
- Computer proficient
- Complaint resolution
- Good multitasker
- Payment collection
- Refunds and exchanges
- Credit card processing
- Good listening skills
- Quick learner
- Creative problem solving
- Money handling abilities
- Taking Medical and Dental Histories
- Patient Care Standards
Certification
- Oral Radiographic Certification
- CPR Certification
- BLS Certification
Timeline
Oral Surgery Assistant
Ali Alijanian DDS
05.2021 - Current
Automotive Service Consultant
Acura
06.2015 - 05.2021
Receptionist/Cashier
Momentum Toyota
04.2013 - 06.2015
Cashier
Target
06.2011 - 04.2013
Napa Valley College
High School Diploma - General Education
Vintage High School
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