Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Racquel Hubbs

Atlanta,GA

Summary

Results-driven General Manager with a proven track record of implementing strategic initiatives that enhance profitability and boost sales. Recognized for excellence in operations and customer care, with a strong focus on growth and efficiency. Expertise in training and developing high-performing teams within competitive markets to maximize service value. Committed to leveraging industry knowledge to further organizational objectives.

Overview

5
5
years of professional experience

Work History

General Manager

Massage Envy
Atlanta, GA
04.2024 - Current
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Reviewed resumes submitted by applicants for open positions.
  • Maintained employee records in compliance with state and federal regulations.
  • Recognized by management for providing exceptional customer service.
  • Exceeded customer satisfaction by finding creative solutions to problems.

ASSISTANT STORE MANAGER

ATHLETA
12.2022 - 04.2024
  • Resolved customer complaints efficiently while maintaining excellent customer service
  • Assisted customers with product selection, pricing, payment options and returns and exchanges
  • Managed all customer inquiries and complaints in a professional and timely manner
  • Built employee knowledge with training and mentoring
  • Directed employee tasks and time management, improving customer experiences
  • Tracked daily operational activities such as store expenses, payroll records

ASSISTANT STORE MANAGER

CARTER'S
10.2020 - 12.2022
  • Assisted in recruiting process, hiring, and retaining top talent
  • Held employees accountable and corrected issues to achieve high standards
  • Led floor sets following spreadsheets to update store appearance
  • Updated records related to sales, customer feedback, and inventory
  • Coordinated with manager to set specific and actionable goals based on established KPIs

ASSISTANT CLINIC ADMINISTRATOR

MASSAGE ENVY
04.2021 - 12.2021
  • Communicating membership goals and sales with Clinic Administrator and District Manager
  • Hiring and training the Front Desk Sales Associates
  • Maintaining client accounts ensuring that everything is up to date
  • Inventory control on a week-to-week basis
  • Oversaw payroll processing activities ensuring accuracy in employee wages and benefits calculations

Education

Bachelor of Science - Psychology

Georgia State University
Atlanta, GA

Skills

  • Customer Service
  • Inventory
  • Active listening
  • Multitasking
  • Time Management
  • Sales
  • Adaptability
  • Interpersonal Communication
  • Leadership
  • Staff training
  • Training development
  • Compliance
  • Employee retention
  • Recruitment and hiring
  • Talent acquisition

Timeline

General Manager

Massage Envy
04.2024 - Current

ASSISTANT STORE MANAGER

ATHLETA
12.2022 - 04.2024

ASSISTANT CLINIC ADMINISTRATOR

MASSAGE ENVY
04.2021 - 12.2021

ASSISTANT STORE MANAGER

CARTER'S
10.2020 - 12.2022

Bachelor of Science - Psychology

Georgia State University

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