Racquel Johnson
Freeport,NY
Summary
I am a highly skilled Billing Specialist with a strong commitment to ensuring flawless invoicing for services and auditing patients' charts, while always maintaining a professional and respectful demeanor when interacting with corresponding parties. My extensive expertise in both traditional and innovative techniques enables me to effectively collect past-due receivables. Furthermore, I possess versatile skills as a Scheduling Specialist, which includes conflict resolution, relationship building, as well as schedule management and appointment setting. My proficiency in Microsoft Software and EMR systems further supports my work in these areas. I am confident that my skills and experience make me an excellent candidate for any related position.
Overview
3
3
years of professional experience
Work History
Staffing Agency Scheduler
DocGo
11.2023 - Current
- Generated the schedules for DocGo mobile health teams and Special Projects, based on the team member's provided availability
- Establish and maintain relationships with third parties/vendors
- Create and maintain comprehensive project documentation
- Maintained accurate records of attendance and absences according to policy guidelines
- Collaborated with other departments on special projects requiring additional personnel resources.
Invoicing Specialist
Brinco Mechanical Management Services
04.2023 - 10.2023
- Reviewed customer invoices for accuracy and completeness, ensuring all required information was present
- Resolved invoice discrepancies by obtaining additional information from customers and vendors
- Managed collection efforts on past due accounts via phone calls, emails or letters
- Generated and processed invoices in accordance with billing cycles.
Specialist
Apple
11.2021 - 04.2023
- Followed all company policies and procedures to deliver quality work
- Educated customers about product features and benefits to aid in selecting the best options for each individual's needs
- Attend training programs to deepen professional skillset and assisted in training fellow store associates on existing and new products
- Maintained current knowledge of evolving changes in the marketplace
- Set and achieved company-defined sales goals such as Apple Trade-Ins, Connecting Carriers, and AppleCare attachments to iPhone Sales.
Medical Office Secretary
Garden OB/GYN Corporate Office
04.2021 - 10.2021
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction
- Registered new patients in electronic medical records before appointment scheduling
- Obtained payments from patients and scanned identification and insurance cards
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Receptionist
Allied Physicians Group - Pediatric Health Associates
09.2020 - 04.2021
- Answered multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
- Coordinated patient scheduling, check-in, check-out, and payments for billing
- Checked patient insurance, demographic, and health history to keep information current
- Followed all necessary protocols to ensure a clean and efficient reception area.
Education
Associate's degree - Early Childhood Education
Post University
Waterbury, CT12.2023
No Degree - Medical Office Administration With Billing And Coding
Hunter Business School
Levittown, NY03.2022
High school diploma -
Plainview-Old Bethpage/Jfk High School
Plainview, NY06.2018
Skills
- Medical Terminology
- Medical Coding
- Medical Billing
- Insurance Verification
- CPT Coding
- ICD-10
- Data Entry
- Medical Scheduling
- Calendar Management
- Customer Service
- Telephone Skills
- Typing, 40 WPM
Timeline
Staffing Agency Scheduler
DocGo
11.2023 - Current
Invoicing Specialist
Brinco Mechanical Management Services
04.2023 - 10.2023
Specialist
Apple
11.2021 - 04.2023
Medical Office Secretary
Garden OB/GYN Corporate Office
04.2021 - 10.2021
Medical Receptionist
Allied Physicians Group - Pediatric Health Associates
09.2020 - 04.2021
Associate's degree - Early Childhood Education
Post University
No Degree - Medical Office Administration With Billing And Coding
Hunter Business School
High school diploma -
Plainview-Old Bethpage/Jfk High School