Hi, I’m
Racquel LeBlanc
san diego,CA
Summary
Dedicated-oriented professional with experience providing administrative, clerical, and medical support. Proven ability to provide excellent customer service while managing multiple tasks and working efficiently under pressure. An excellent communicator with demonstrated ability to collaborate with physicians and staff to ensure seamless workflow. Proficient in medical terminology, EMR, and office software applications.
Overview
14
years of professional experience
1
Certification
Work History
Lennar Homes
Home Aid / Lennar Training Construction Program
01.2025 - Current
Job overview
- Understanding fire hazards and prevention methods
- Knowledge of tool maintenance and safety practices
- Familiarity with different types of PPE
- Proper usage and maintenance of PPE
- Understanding measurement conversions
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Harmonium Angier Elementary
Youth Leader
01.2023 - 01.2025
Job overview
- Create a safe environment: Support the emotional and social development of third graders
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Provide guidance: Mentor young people and help them set goals
- Organize activities: Plan and coordinate educational and recreational activities
- Build relationships: Develop positive relationships with young people and their families
- Create physical and mental health activities
- Managed thirty third graders
Private Homecare
Caregiver
01.2013 - 01.2025
Job overview
- Monitoring medications to ensure patients remain healthy
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Helping with cooking, cleaning, and personal hygiene
- Helping with toileting and diaper changes
- Supporting clients with chronic conditions
- Demonstrating empathy, practical psychology, and a positive attitude
- Building a positive relationship with patients
- Certifications CPR and First Aid certifications
- Hospice and bed rotation care
- Mobility assistance
Paradise Valley Hospital Cardiology of Southern California
Medical Assistant
01.2017 - 01.2021
Job overview
- Provided high-level customer service by assisting patients with appointments, information, and operational support
- Managed patient registration, including demographic and insurance updates, ensuring accuracy and compliance with policies
- Confirmed insurance eligibility and obtained necessary authorizations for services, resolving billing and insurance-related issues effectively
- Collaborated with team members to enhance departmental operations and improve patient care
- Performed EKG
Center Plate
Supervisor
01.2013 - 07.2017
Job overview
- Trained new employees on company policies, procedures and work ethics.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Delegated tasks to team members according to individual strengths.
- Worked closely with upper management to develop strategies for improving operational efficiency within the department.
- Ensured that safety protocols were followed at all times by all staff members.
- Resolved conflicts between team members and departments.
- Responded quickly to meet customer needs and resolve problems.
- Managed and coordinated multiple projects while ensuring timely completion.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Top in Sales
- Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
- Carefully followed safety and sanitation policies handling food and beverages.
- Poured drinks using standard pour according to specifications.
- Processed orders on a computerized Point of Sale system.
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
- Closed out multiple cash registers and prepared a cashier report.
- Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
- Cleaned and sterilized equipment and facilities.
Intouch @ Home
06.2014 - 06.2017
Job overview
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Met deadlines while maintaining high-quality deliverables.
- Assisted residents in activities of daily living to maintain health and dignity.
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Provided compassionate care to elderly patients, adapting to their individual needs and preferences.
- Demonstrated excellent communication skills while interacting with clients, families and other healthcare professionals.
Proactiv Meaningful Beauty
Call Center Representative
01.2013 - 05.2017
Job overview
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Sheik
Sales Representative
01.2011 - 03.2014
Job overview
- Top sales
- Communicated product features, advantages, and benefits to customers.
- Utilized persuasive communication techniques to close deals quickly and efficiently.
- Developed and maintained strong customer relationships and networks within designated sales territory.
- Managed customer accounts by providing accurate information on product availability and pricing.
- Adapted to and remained flexible in changing, fast-paced work environment.
- Conducted regular follow ups with customers post purchase to ensure satisfaction and gauge loyalty levels.
- Generated leads and maintained lists of prospective customers.
- Built strong relationships with key decision makers within target organizations in order to increase sales opportunities.
- Handled client deposits and transactions and updated billing information in company databases.
- Led and motivated sales team to consistently exceed sales goals and quotas.
Second Chance
Farmers Market Vendor
01.2011 - 05.2013
Job overview
- Collaborated closely with other vendors in order to create a unified shopping experience for customers.
- Ensured compliance with all applicable laws related to the sale of food items in the market setting.
- Provided exceptional customer service by responding promptly to customer inquiries and complaints in a professional manner.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Generated interest in our products through engaging demonstrations and sampling initiatives at the booth.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Education to Go
Electrocardiogram from EKG Tech/ Medical Terminology
01.2025
San Diego City College
Major Biology from Allied Health
01.2024
University Overview
- Awarded Soroptimist Women's leadership
- OSHER Scholarship Recipient
- CAL COAST Scholarship Recipient
- Study Abroad: Spain, Spanish
- 3.5 GPA
Bridge Career of Education
Medical Assistant from Healthcare
01.2017
Skills
- Consistent work ethic
- Proficient in conflict management
- Team leadership
- Prioritization and scheduling
- Ability to adjust to new challenges
- Proactive involvement
- Thorough in quality assurance
- Creativity
- Interpersonal communication
- Excellent communication
- Medical Terminology
- Office Software
- Proficient in scheduling systems
- Verbal communication
- Written communication
- Client support
- Managing multiple tasks
- Prioritizing
- Fast-paced environment
- Insurance verification
- Billing procedures
- Teamwork and collaboration
- Quick learner
- Problem-solving
Certification
- Medical Assistance
- Lennar Training Construction Program
Personal Information
Title: Medical Assistant
Awards
Women's leadership
Training
- Fire Safety
- Understanding fire hazards and prevention methods.
- Knowledge of tool maintenance and safety practices.
- Familiarity with different types of PPE.
- Proper usage and maintenance of PPE.
- Understanding measurement conversions.
Timeline
Home Aid / Lennar Training Construction Program
Lennar Homes
01.2025 - Current
Youth Leader
Harmonium Angier Elementary
01.2023 - 01.2025
Medical Assistant
Paradise Valley Hospital Cardiology of Southern California
01.2017 - 01.2021
Intouch @ Home
06.2014 - 06.2017
Call Center Representative
Proactiv Meaningful Beauty
01.2013 - 05.2017
Caregiver
Private Homecare
01.2013 - 01.2025
Supervisor
Center Plate
01.2013 - 07.2017
Sales Representative
Sheik
01.2011 - 03.2014
Farmers Market Vendor
Second Chance
01.2011 - 05.2013
Bridge Career of Education
Medical Assistant from Healthcare
Education to Go
Electrocardiogram from EKG Tech/ Medical Terminology
San Diego City College
Major Biology from Allied Health
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