Racquel M. Mack
Summary
Luxury Retail & Client Experience Specialist skilled in driving revenue, delivering personalized service, and executing premium brand experiences. Expertise in consultative selling, boutique operations, and event coordination, with a strong record of building client loyalty and supporting operational excellence in fast-paced luxury environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Client Experience Coordinator
Cartier
01.2025 - Current
- Support boutique operations, scheduling, and after-sales service aligned with Cartier standards.
- Developed and implemented processes to enhance communication between departments, fostering collaboration and efficiency.
- Coordinated logistics for high-profile events, ensuring seamless execution and adherence to brand standards.
Freelance Beauty Advisor
Estée Lauder Companies
01.2024 - Current
- Provided personalized makeup and skincare consultations, boosting sales and customer satisfaction.
- Supported high-traffic brand activations and events, cultivating repeat clientele.
- Developed in-depth product knowledge to provide personalized consultations and recommendations.
- Managed inventory levels to ensure availability of popular items while minimizing excess stock.
Sales Associate / Seasonal
David Yurman
01.2024 - 01.2025
- Communicated brand heritage and craftsmanship, converting prospects into loyal clients.
- Maintained luxury visual merchandising and inventory standards.
- Cultivated strong customer relationships through personalized service and product recommendations.
Community Manager
IWG-REGUS
01.2024 - 01.2025
- Managed day-to-day operations, ensuring seamless facility maintenance and customer service excellence.
- Fostered community engagement through organized events and networking opportunities.
- Trained and mentored new staff on community management best practices and operational procedures
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
Vacation Sales Ambassador
Hilton Grand Vacations
01.2016 - 01.2023
- Provided expert product knowledge, enhancing client satisfaction and loyalty.
- Cultivated relationships with potential clients to enhance brand loyalty and drive sales growth.
- Educated guests on vacation ownership options, effectively addressing inquiries and concerns.
Sales Associate
Neiman Marcus
01.2019 - 01.2020
- Exceeded sales goals through consultative selling of prestige cosmetics, and ready to wear.
- Provided exceptional customer service by understanding and addressing client needs.
- Maintained product knowledge to effectively communicate features and benefits to customers.
Assistant Property Manager
Foulger Pratt Management
01.2014 - 01.2016
- Produced financial reports, assisted with budgeting and variance analysis, and streamlined operations.
- Led inspections and preventative maintenance strategies, reducing work order backlogs by 20%.
- Administered LIHTC program compliance, managing applications, renewals, and documentation.
- Assisted in managing property budgets, tracking expenses, and forecasting financial performance.
- Coordinated tenant communications, addressing concerns and ensuring timely resolutions.
Leasing Manager
Bainbridge Companies
01.2008 - 01.2013
- Built proactive tenant relationships, improving satisfaction and retention rates.
- Negotiated leases and executed marketing campaigns, achieving high occupancy.
- Led leasing operations, enhancing occupancy rates through strategic marketing initiatives and tenant relations.
Realtor
Long & Foster Real Estate
01.2003 - 01.2009
- Collaborated with investors to maximize returns through strategic property listings and sales.
- Guided clients through home buying and selling process, ensuring clarity and satisfaction.
- Analyzed market trends to advise clients on pricing strategies and property value enhancements.
Education
BA - Business Management
University of the District of Columbia
Real Estate -
Mosley Flint
VA,DCSkills
- Luxury Client Experience VIP Relationship Management Consultative Selling
- Upselling & Cross-selling Event Planning & Execution Sales Forecasting
- Brand Representation Visual Merchandising Team Leadership & Collaboration
- Salesforce Outreach Google Workspace Microsoft 365 Tableau Google Analytics
- RealPage MRIS Building Engines OneSite Yardi Negotiation
Affiliations
Affiliation: National Notary Association
Certification
Mosley Flint, Real Estate – Licensed in DC & MD
Timeline
Client Experience Coordinator
Cartier
01.2025 - Current
Freelance Beauty Advisor
Estée Lauder Companies
01.2024 - Current
Sales Associate / Seasonal
David Yurman
01.2024 - 01.2025
Community Manager
IWG-REGUS
01.2024 - 01.2025
Sales Associate
Neiman Marcus
01.2019 - 01.2020
Vacation Sales Ambassador
Hilton Grand Vacations
01.2016 - 01.2023
Assistant Property Manager
Foulger Pratt Management
01.2014 - 01.2016
Leasing Manager
Bainbridge Companies
01.2008 - 01.2013
Realtor
Long & Foster Real Estate
01.2003 - 01.2009
BA - Business Management
University of the District of Columbia
Real Estate -
Mosley Flint
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