Dedicated and accomplished Medical Office Manager and Medical Assistant with over eleven years of exemplary leadership in diverse healthcare settings. Proven track record in overseeing daily operations, optimizing workflow efficiency, and upholding the highest standards of patient care. Expertise in developing and implementing strategic initiatives that enhance productivity and staff performance while fostering a collaborative team environment. Committed to leveraging clinical knowledge and organizational skills to drive operational excellence and elevate the quality of healthcare services within a progressive medical facility.
Hi, I’m
Racquel Rivers
Philadelphia,PA
Summary
Overview
15
years of professional experience
1
Certification
Work History
Oak Street Health
Medical Assistant
07.2025 - Current
Job overview
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient spirometry.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Main Line Health
Contact Center Specialist
07.2024 - 07.2025
Job overview
- Investigated and resolved customer inquiries and complaints quickly.
- Implemented and developed customer service training processes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Main Line Healthcare
Medical Assistant
03.2023 - 07.2024
Job overview
- Collect and record patient vitals
- Administer immunizations
- Conduct EKGs
- Perform cultures and suture removal
- Conduct phlebotomy procedures
- Maintain cleanliness and organization of exam rooms
- Update and maintain patient medical histories
- Collect and handle urine and stool samples
- Sterilize medical equipment
- Apply basic wound dressings
- Perform document scanning tasks
Andorra Pediatrics
Medical Assistant
08.2021 - 03.2023
Job overview
- Administered immunizations and conducted various in-office medical procedures.
- Provided exceptional patient care, ensuring a positive and comfortable experience.
- Proficient in obtaining patient vitals and performing blood draws for diagnostic purposes.
- Expertise in triaging patients and efficiently ordering necessary laboratory tests for accurate diagnoses.
- Prepared lab specimens for diagnostic evaluation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Measured patient pulse oximetry.
AdvoCare Fairmount Pediatric
Medical Assistant
03.2021 - 08.2021
Job overview
- Proficient in administering immunizations and conducting phlebotomy procedures.
- Skilled in rooming patients, conducting Bio fire and COVID testing, and managing check-ins and check-outs.
- Verified health insurance, collected co-pays, and handled billing processes efficiently.
- Utilized EMR E-Clinical for maintaining medical records, scheduling appointments, and handling referrals and authorizations.
- Expertise in managing administrative duties, including answering phones and updating care plans.
Renzi Medical
Medical Assistant/Medical Receptionist/Office Manager
11.2016 - 03.2021
Job overview
- Proficient in phlebotomy, administering immunizations, and conducting various medical tests such as EKG, PFT, and biopsies.
- Skilled in using EMR systems like Medent, Navinet, and LabCorp Link for efficient record management and data retrieval.
- Expertise in handling authorizations, referrals, and insurance processes to ensure seamless patient care.
- Conducted DOT exams and managed procedures for drug & alcohol screening, maintaining compliance with regulatory requirements.
- Managed workers' compensation cases and efficiently coordinated vital signs recording and appointment scheduling.
- Demonstrated competence in medical billing, coding, and accurate recordkeeping to streamline financial transactions and reporting.
- Organized and maintained lab results, patient records, and medical supplies, ensuring a well-functioning and organized medical environment.
Aria Health Bucks County
Medical Assistant
07.2016 - 11.2016
Job overview
- Assisted physicians with patient procedures and performed small procedures
- Collected patient data, maintained efficient records, and documented physician orders
- Conducted basic laboratory tests and administered EKG, PFT, and triage
- Scheduled, rescheduled, and followed up on appointments
- Monitored electronic wait lists and managed patient registrations
- Obtained vital signs and assisted patients in preparing for examinations
- Managed supply areas, restocked rooms, and transported patients
- Supported administrative tasks and assisted with clerical duties
- Verified and updated clinical and demographic records
Christine Wu, M.D.
Administrative Assistant/Medical Assistant
08.2012 - 04.2016
Job overview
- Warmly greeted and assisted patients upon their arrival, creating a welcoming and comfortable environment.
- Efficiently managed phone inquiries, providing detailed medical procedures and information guidance.
- Scheduled, rescheduled, and canceled patient appointments, ensuring efficient coordination and alternative arrangements when needed.
- Conducted accurate medical billing and coding tasks, adhering to healthcare regulations and facilitating smooth financial transactions.
- Proficiently utilized the EMR system Athena Health for streamlined medical recordkeeping and administrative processes.
- Recorded vital signs and administered immunizations, demonstrating precision and attentiveness to patient care.
- Assisted the doctor during minor procedures, optimizing the efficiency and effectiveness of medical procedures.
- Educated patients on medical procedures, enhancing understanding and trust between patients and medical staff.
- Prepared patients for medical procedures, ensuring their comfort and comprehension of the process.
- Gathered and recorded patients' information in the database, maintaining precise and organized records.
- Pulled patients' records for doctor's review, supporting seamless patient care and comprehensive medical assessment.
- Coordinated hospital admissions, liaising effectively with hospital and medical office staff for a smooth admission process.
- Directed calls and messages to the appropriate hospital or medical office staff, facilitating effective communication.
- Reminded patients of their appointments through prompt and courteous phone calls, enhancing appointment attendance and scheduling efficiency.
- Managed filing and recordkeeping activities, ensuring easy access to essential medical records and documents.
- Efficiently handled office supplies by ordering and managing inventory, ensuring a well-equipped and functional medical office.
- Submitted insurance claims and updated patients' insurance information, ensuring accurate billing and a smooth claims process.
- Verified the completeness and accuracy of patients' insurance forms before submission, aligning with compliance standards.
- Provided limited procedural support to doctors, enhancing the efficiency of medical procedures.
- Processed new referrals and recorded patients' demographic location information, ensuring accurate medical records and efficient patient management.
- Initiated and maintained correspondence with patients and families, ensuring clear communication and understanding of medical procedures and expectations.
- Collaborated effectively with insurance companies, streamlining communication and ensuring accurate billing and claims.
- Prepared examination areas before each procedure, ensuring a clean and sanitized environment for medical procedures.
- Managed payments and copays, clarifying patients' coverage options and contributing to a smooth payment process.
In Touch Medical Association
Medical Assistant
06.2010 - 08.2012
Job overview
- Collaborated closely with the clinical coordinator, ensuring seamless patient care and efficient administrative support.
- Aided physicians and physician assistants during examinations, showcasing strong teamwork and medical assistance skills.
- Recorded and monitored vital signs with meticulous attention to detail, ensuring accuracy in patient information.
- Administered immunizations and conducted phlebotomy, prioritizing patient safety and comfort.
- Manage billing and coding tasks, maintaining precise and organized medical records crucial for healthcare operations.
- Prepared comprehensive records for legal purposes, supporting lawyers and judges in relevant cases, particularly auto accidents.
- Provided attentive care by escorting patients to and from exam rooms, offering clear instructions as directed by physicians.
- Ensured completeness and accessibility of essential reports, labs, and medical data in patients' records before appointments.
- Maintained well-stocked exam rooms, meticulously organizing medical supplies and instruments while ensuring proper sterilization.
- Managed communication effectively by promptly taking and relaying telephone messages and responding to inquiries with accurate and helpful information.
- Handled triage and efficiently processed messages from patients and the front office to physicians, ensuring timely and appropriate responses.
- Conducted regular checks and maintained logs for refrigerator temperatures, emergency medications, expired medications, oxygen levels, cold sterilization, and fluid changes, aligning with regulatory requirements.
- Facilitated patient care by handling referrals and authorizations, contributing to smooth healthcare delivery.
- Updated and organized care plans, collaborating with the healthcare team to ensure optimal patient outcomes.
- Assisted with charting, demonstrating an eye for detail and adherence to recordkeeping standards.
- Undertook various front office duties, contributing to a well-organized and functional medical practice.
- Processed medication refill requests accurately and promptly, supporting patient medication management.
Education
Penn Foster High SchoolScranton, PA
High School Diploma
06-2009
University Overview
Penn FosterScranton, PA
Associate's Degree from Medical Assistant
University Overview
Present
Skills
- Injections
- Phlebotomy
- Cleaning and sterilizing equipment
- CPT coding
- HIPAA compliance
- Electrocardiography (EKG)
- Insurance Verification
- Scheduling
- Vital Signs
- Medical Records
- OB/GYN procedures
- Suture removal
Certification
- CPR Certification
- BSL
- CCMA - Certified Clinical Medical Assistant
- CST - Certified Surgical Technologist
Timeline
Medical Assistant
Oak Street Health
07.2025 - Current
Contact Center Specialist
Main Line Health
07.2024 - 07.2025
Medical Assistant
Main Line Healthcare
03.2023 - 07.2024
Medical Assistant
Andorra Pediatrics
08.2021 - 03.2023
Medical Assistant
AdvoCare Fairmount Pediatric
03.2021 - 08.2021
Medical Assistant/Medical Receptionist/Office Manager
Renzi Medical
11.2016 - 03.2021
Medical Assistant
Aria Health Bucks County
07.2016 - 11.2016
Administrative Assistant/Medical Assistant
Christine Wu, M.D.
08.2012 - 04.2016
Medical Assistant
In Touch Medical Association
06.2010 - 08.2012
Penn Foster High School
High School Diploma
Penn Foster
Associate's Degree from Medical Assistant