Racquel Robertson
Kennesaw,GA
Summary
Highly motivated and committed Licensed Practical Nurse with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
12
12
years of professional experience
Work History
Licensed Practical Nurse
Levin Family Practice
2017.03 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Assisted physicians with minor surgeries and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Business Support Liaison
United Healthcare
2013.06 - 2017.03
- Prepared meeting materials, set up conference rooms and took notes.
- Supported special financial and business projects with administrative assistance.
- Maintained smooth back-office functions to promote efficient business operations.
- Designed onboarding process for new personnel, expediting full operational competency through standardized curricula.
- Developed monthly reports.
- Reconciled business and creative needs.
- Maintained database systems to track and analyze operational data.
Customer Service Manager
Verizon Wireless
2012.04 - 2013.06
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Researched and corrected customer concerns to promote company loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate of Applied Science - Practical Nursing
Lincoln College Of Technology -Marietta
Marietta, GA11.2018
Skills
- Case Management
- Account Management
- Clerical Support
- Exam Room Preparation
- EMR Systems
- Restocking Lab Supplies
- Pulmonary Function Tests (PFTs)
- Administrative Duties
- EKG Set Up and Monitoring
- Medical Terminology
- Customer Relationship Management
- Phlebotomy
Timeline
Licensed Practical Nurse
Levin Family Practice
2017.03 - Current
Business Support Liaison
United Healthcare
2013.06 - 2017.03
Customer Service Manager
Verizon Wireless
2012.04 - 2013.06
Associate of Applied Science - Practical Nursing
Lincoln College Of Technology -Marietta
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