Racquel Rogers

Create schedules that aligned with business needs and promoted store growth.

Conduct interviews and hired applicants who embodied company's Mission and Values.

Fostered an environment that encouraged new ideas and innovation.

Plan and organized store meetings to share goals and strategies.

Establish a Community Team to strengthen connections with the local community and customers

Develop comprehensive training plans for new partners and effectively

communicated with them through MyDaily.

Provide training and support for development of new Barista Trainers.

Utilize various communication platforms (MyDaily, Crew App, BOH (back of

house) whiteboard, DRB/DCRs) to effectively share store plans, goals, and

achievements.

Develop tools and implement hiring strategies to increase candidate flow within the district, resulting in a stronger pool of qualified applicants.

Member of District Partner Planning team to drive partner growth and development across all roles within the district.

Create and facilitate engaging agendas for district huddles, fostering collaboration and communication among managers.

Create and refine tools and resources to support district-wide growth in order readiness, effectively achieving Out the Window goals.

Support peers in coaching their teams to achieve operational excellence by utilizing Steps to Excellence framework and providing guidance.

Conduct training sessions and workshops to educate partners on use of Starbucks tools, ensuring consistent brand experience across locations.

Assist in development and refinement of training materials related to Starbucks tools and resources.

Building, developing and coaching Sales Team

Mentoring and developing Management Team

Providing ongoing sales training and support for to exceed sales

Delivering clear messaging to Sales Team to exceed sales metrics

Developing and implementing sales tools and initiatives

Maintaining performance of my store by managing retail inventory compliance

Engaging in business operations including budgeting, forecasting, analyzing and providing sales reports.

Educated and excited customers about innovative business solutions

Generated leads and prospected new business within existing base

Developed and retained relationships with large and small business accounts

Provided monthly and quarterly reporting through PPA

Researched and resolved complex billing and account issues

Maintained up to date knowledge of current and future wireless phone and data products

Conducted demonstrations and delivery on new wireless products, up to and including on-site training, phone fair and formal presentations when needed.