Racquel Smith
Saldenah Terrace, Southern Main Road,Curepe
Summary
Resourceful team player with commitment to ensuring exceptional customer service across diverse settings. Organized with strong time management, efficiency and multi-tasking skills. Proven ability to work well with all types of professionals.
Overview
9
9
years of professional experience
Work History
Underwriter I
Sagicor General Insurance
12.2021 - Current
- Process & Issue General Insurances (motor, home & travel)
- Liaise with Brokers & Agents
- Provide quotations
- Assist customers with filling out of claim forms & submittal of all necessary documents
- Liaise with TTPS to verify motor certificates
- Scan & Upload documents to customers files
- Assists in control of receivables
- Balancing cash and Linx machine transactions
- Packaging cash for collection by security
- Updating daily deposit spreadsheets to forward to Finance department
- Assisting customers in-person, via email & telephone with queries
- Assisting Advisors with quotations and required new business documents.
Exam Supervisor
Ministry of Education
06.2021 - 07.2021
- Supervised CAPE exams at El Dorado East Secondary School
Human Resource Clerk (OJT)
North Central Regional Health Authority(EWMSC)
02.2019 - 02.2021
- Delivered friendly assistance with new hires throughout the interviewing and hiring process
- Answered and directed outbound and inbound phone calls per day
- Performed various administrative functions, including filing paperwork, delivering mail, and sorting mail
- Recruited and screened qualified potential employees
- Resolved employment-related disputes through proactive communication
- Prepared Job Letters, BIR Number Request Letters, Employment Contracts and Classification of Sick Leave Letters
- Prepared Arrears Sheets and Increment Certificates.
Data Collection Clerk
Rhand Credit Union Co-operative Society Limited
09.2018 - 10.2018
- Filled out documents based on information acquired from customers files.
Project Assistant
Guardian Group
05.2015 - 06.2017
- Created Insurance Policies (Hard copy)
- Settled Policies and applied Increments
- Filing
- Liaised with Agents for required documents
- Signed up customers for Pension Plans
- Signed up employees from large companies for their Lifestyle and Tophat Policies
- Logged Mail.
Education
Microsoft Office I -
Deltasoft
BSc. Management & Finance -
UWI School of Business and Applied Studies (ROYTEC)
12.2024
Certificate in Practical Accounting -
School of Practical Accounting
09.2020
Diploma in Common Law -
Academy of Tertiary Studies (University of London)
01.2020
Professional Certificate in Human Resource Management -
SBCS Global Learning Institute
12.2016
Associate Degree in Business Management -
UWI School of Business and Applied Studies (ROYTEC)
01.2014
Principles of Business - II, Spanish - III -
Elder’s Classes
01.2011
English Language - I, Social Studies - I, Literature - II, Food & Nutrition - II, Mathematics - III -
Bishop’s Centenary College
01.2010
Sacred Heart Girls Roman Catholic School
01.2005
Skills
- Professionalism
- Computer proficiency
- Team player
- Problem solving & Critical Thinking
- Exceptional Customer Service
- Active Listener & Open-minded
- Adaptability
Hobbies
- Reading
- Watching Movies & Documentaries
Timeline
Underwriter I
Sagicor General Insurance
12.2021 - Current
Exam Supervisor
Ministry of Education
06.2021 - 07.2021
Human Resource Clerk (OJT)
North Central Regional Health Authority(EWMSC)
02.2019 - 02.2021
Data Collection Clerk
Rhand Credit Union Co-operative Society Limited
09.2018 - 10.2018
Project Assistant
Guardian Group
05.2015 - 06.2017
Microsoft Office I -
Deltasoft
BSc. Management & Finance -
UWI School of Business and Applied Studies (ROYTEC)
Certificate in Practical Accounting -
School of Practical Accounting
Diploma in Common Law -
Academy of Tertiary Studies (University of London)
Professional Certificate in Human Resource Management -
SBCS Global Learning Institute
Associate Degree in Business Management -
UWI School of Business and Applied Studies (ROYTEC)
Principles of Business - II, Spanish - III -
Elder’s Classes
English Language - I, Social Studies - I, Literature - II, Food & Nutrition - II, Mathematics - III -
Bishop’s Centenary College
Sacred Heart Girls Roman Catholic School
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