RACQUEL SMITH
Social Work
Shreveport,LA
Summary
Goal-oriented Customer Care Associate dedicated to high levels of customer satisfaction and meeting aggressive business goals. Flexible and Motivated with specialized knowledge in clerical and retail.
Overview
26
26
years of professional experience
Work History
Caregiver Attendant
At Home Healthcare
10.2019 - 10.2024
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
- Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
- Ensured patient safety through diligent monitoring and adherence to care plans.
- Increased patient mobility through physical therapy exercises and proper use of assistive devices.
- Assisted patients with daily living activities, promoting independence and dignity.
- Improved patient comfort by providing compassionate and attentive care tailored to individual needs.
- Provided emotional support to patients and families during challenging times, fostering positive relationships.
Cashier
Methodist Mansfield Medical Center
03.2018 - 06.2019
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
- Take inventory or examine merchandise to identify items to be reordered or replenished
- Pack customer purchases in bags or cartons
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
Bed control
UT Health Tyler
01.2002 - 12.2015
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Use computers for various applications, such as database management or word processing
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Make copies of correspondence or other printed material
Jewelry mgr level lll
Target
03.1999 - 06.2008
- Provide services to customers, such as order placement or account information
- Establish work procedures or schedules and keep track of the daily work of clerical staff
- Order and dispense supplies
- Supervise other clerical staff and provide training and orientation to new staff
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports
Education
Bachelor of Arts - Psychology
Argosy University
Phoenix, AZ06.2019
Associate of Arts - Social work
Tyler Junior College
Tyler, TX05.2017
Skills
- English Language
- Active Listening
- Learning
- Customer Service
- Personal Service
- Judgment
- Decision Making
- Reading Comprehension
Timeline
Caregiver Attendant
At Home Healthcare
10.2019 - 10.2024
Cashier
Methodist Mansfield Medical Center
03.2018 - 06.2019
Bed control
UT Health Tyler
01.2002 - 12.2015
Jewelry mgr level lll
Target
03.1999 - 06.2008
Bachelor of Arts - Psychology
Argosy University
Associate of Arts - Social work
Tyler Junior College
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