Racquel Tillman
Baltimore,United States
Summary
Results-driven project manager with 4+ years of experience leading and managing projects, maintaining project budgets and implementing project management methodologies to ensure timely delivery. With a keen eye for detail and a disciplined approach to execution, excels at driving projects through to completion increasing efficiency and productivity through top-knotch communication. Expertise in working under tight deadlines on multiple time-sensitive projects. Talent for quickly resolving issues and driving strategic direction, product roadmaps, and IT projects through the complexities of differing agendas, personalities, and cultures.
Overview
5
5
years of professional experience
Work History
Project Analyst, Degree Audit
University Of Maryland Global Campus
2021.03 - Current
- Manage scheduling and performing of degree audit projects
- Streamline transcript evaluation process to efficiently assess transfer credit, sources of credit and accreditation, prioritizing shorter turnaround times and quality assurance
- Use independent judgment guided by policies and procedures to evaluate transfer credit in order to determine course equivalencies to further develop transfer credit database for future degree auditing projects
- Led integration and updates of Customer Relationship Management (CRM) systems to enhance productivity of daily business operations
- Synthesize incoming transfer credit scenarios for potential patterns, issues, or opportunities and recommend to department where additional data or attention might surface new and better ways to serve the student
- Collaborate daily with other evaluation staff to obtain opinions and to reach consensus on the transferability of coursework to drive consistency and better student service
- Prepare and deliver presentations on project performance utilizing metrics of objectives and key results (OKRs) and key performance indicators (KPI) within a subject or growth area
Project Manager
Bridge Business Services
2020.01 - 2024.01
- Collaborated with senior director and stakeholders to define project scope and deliverables of psychiatric rehabilitation services
- Applied risk management protocols to design project initiatives and reduce overspending of project budget
- Led and facilitated weekly project meetings to monitor and track key deliverables to support project completion
- Developed a quality assurance framework for the project and tracked performance
- Monitored and managed project risks, developing plans to mitigate any issues that arise
- Worked closely with executive leadership to meet business regulations through Joy Commission, COMAR requirements and CORE service agreements
- Led technology integration initiatives (ie. Tempera and Sharepoint) to make daily business operations more efficient
- Support development of release management documentation to ensure project quality, consistency and adherence to regulatory standards
- Update Standard Operating Procedures (SOP) for common business practices
Project Coordinator - Enrollment
Walden University
2018.11 - 2019.08
- Assist the coordination of multiple projects from project start through delivery by prioritizing needs and delegating assignments to various departments
- Monitor projects to ensure timeliness, identifying and managing risk
- Work collaboratively with team & other departments to manage project calendar to ensure action items are completed by delivery dates for PMO
- Facilitate meetings to provide updates on milestones and overall project metrics
Education
Bachelor of Science - Business Management
University of Maryland, College Park
College Park, MD05.2012
Professional Certificate - Project Management
Six Sigma Global Institute
04.2023
Skills
- Budgeting & Forecasting
- Technology Integration
- Agile / Scrum Methodology
- Conflict Management
- Work Breakdown Structure (WBS)
- Risk Mitigation Planning
- Performance Evaluations / Reports
- Stakeholders Relation Management
- Resource Allocation
- Data Analysis
Technical Skills
Smartsheet, JIRA, Clarity PPM, Tableau, MS Office, Google Suite, Sharepoint, Confluence, Salesforce, Peoplesoft, OnBase
Timeline
Project Analyst, Degree Audit
University Of Maryland Global Campus
2021.03 - Current
Project Manager
Bridge Business Services
2020.01 - 2024.01
Project Coordinator - Enrollment
Walden University
2018.11 - 2019.08
Bachelor of Science - Business Management
University of Maryland, College Park
Professional Certificate - Project Management
Six Sigma Global Institute
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