Summary
Overview
Work History
Education
Skills
Timeline
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Racquel Timmons

Jacksonville,FL

Summary

Experienced Customer Service Intake Specialist adept at managing high-volume customer inquiries, complaints, and feedback with professionalism and courtesy. Flexible and dedicated professional with a strong work ethic, committed to team success through continuous learning.

Overview

8
8
years of professional experience

Work History

Legal Intake Specialist

Slocumb & Associates
Jacksonville, FL
05.2022 - Current
  • Assisted in the screening of potential clients to determine if their legal matter falls within the scope of services provided by the firm.
  • Conducted intakes for prospective clients and ensured that all necessary documents were completed accurately and timely.
  • Gathered pertinent information from potential clients, including background details, case facts, contact information.

Sales Associate

Badcock Home Furniture
Jacksonville, FL
07.2020 - 05.2022
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Demonstrated product features and benefits for customers' needs.
  • Upsold additional items based on customer interests and needs.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Collected payments and provided accurate change.

Assistant Store Manager

Family Dollar
Jacksonville, FL
05.2016 - 07.2020
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.

Education

High School Diploma -

Hilliard Middle Senior High School
Hilliard, FL

Computerized Business Skills

Desi Career Center
Hilliard, FL

Medical Assistant

Concorde Career Institute
Jacksonville, FL

Skills

  • Maintaining Client Confidentiality
  • Clear Client Interactions
  • Client Follow-Up
  • Understands confidentiality
  • Sales Upselling
  • Efficient Order Management
  • Effective Multi-Tasking

Timeline

Legal Intake Specialist

Slocumb & Associates
05.2022 - Current

Sales Associate

Badcock Home Furniture
07.2020 - 05.2022

Assistant Store Manager

Family Dollar
05.2016 - 07.2020

High School Diploma -

Hilliard Middle Senior High School

Computerized Business Skills

Desi Career Center

Medical Assistant

Concorde Career Institute

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Racquel Timmons