Racquel Timmons
Customer Service
Jacksonville,FL
Summary
Steadfast Intake Specialist employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
8
8
years of professional experience
Work History
Intake Specialist
Slocumb & Associates
05.2022 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
Sales Associate
Badcock &more
07.2020 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges. Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty. Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Assistant Manager
Family Dollar
06.2016 - 06.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Collections Agent
ERC
Waycross, GA
11.2015 - 06.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait time.
- Answered phone promptly and directed incoming calls to correct offices.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
- Established relationships with customers to encourage payment of delinquent accounts.
- Processed debtor payments and updated accounts to reflect new balance.
Education
No Degree -
Desi Career Center
Fernandina Beach, FL 2002.04 - 2002.07
No Degree - Medical Assistant
Concorde Career College
JacksonvilleNo Degree - Medical Billing & Coding
Concorde Career College
Jacksonville, FLHigh School Diploma -
Hilliard Middle Senior High School
Hilliard, FLSkills
- Data Entry
- Intake Assessment
- Compassionate communication
- Critical Thinking Skills
- Inventory Management
- Client Intakes
- Employee Training
- Multi-Line Phone Systems
- Customer Service
- Assertiveness
- Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkPart TimeInternshipWork Location
On-SiteRemoteAccomplishments
- Supervised team of 14 staff members.
Timeline
Intake Specialist
Slocumb & Associates
05.2022 - Current
Sales Associate
Badcock &more
07.2020 - 04.2022
Assistant Manager
Family Dollar
06.2016 - 06.2020
Collections Agent
ERC
11.2015 - 06.2016
No Degree -
Desi Career Center
2002.04 - 2002.07
No Degree - Medical Assistant
Concorde Career College
No Degree - Medical Billing & Coding
Concorde Career College
High School Diploma -
Hilliard Middle Senior High School
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