Summary
Overview
Work History
Education
Skills
References
Timeline
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Racquel Timmons

Jacksonville

Summary

Dynamic Legal Intake Specialist with proven expertise in client communication and case management software at Slocumb & Associates. Adept at maintaining confidentiality while efficiently gathering critical information and managing client relationships. Recognized for enhancing client satisfaction through effective follow-up and problem-solving skills. Committed to delivering exceptional service in high-pressure environments.

Overview

10
10
years of professional experience

Work History

Legal Intake Specialist

Slocumb & Associates
Jacksonville
04.2022 - Current
  • Gathered pertinent information from potential clients, including background details, case facts, contact information.
  • Maintained a database of client records and updated it on a regular basis with new cases and relevant data.
  • Responded to client calls and inquiries to deliver applicable information.
  • Responded promptly to emails from current or prospective clients regarding their inquiries or concerns.
  • Answered incoming calls from potential clients seeking assistance with their legal problems.

Sales Associate

Badcock Home Furniture
Jacksonville
07.2020 - 04.2022
  • Assisted customers with product selection, sizing and styling.
  • Organized stockroom shelves according to size, color or style.
  • Handled returns and exchanges according to company policies.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Computed purchases and received and processed cash or credit payment.
  • Upsold additional items based on customer interests and needs.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Answered store and merchandise questions and led customers to wanted items.

Assistant Manager

Family Dollar
Jacksonville
06.2015 - 07.2020
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Computerized Business Skill

Desi Career Center
Fernandina Beach, FL

Medical Assistant

Concore Career Institue
Jacksonville, FL

High School Diploma -

Hilliard Middle Senior HighSchool
Hilliard

Skills

  • Client confidentiality
  • Intake process management
  • Client communication
  • Case management software
  • Follow-up skills
  • Confidentiality compliance
  • Scheduling
  • Multi-task management
  • Decision-making
  • Customer service
  • 10-key
  • Spreadsheets
  • Filing
  • Relationship building
  • Money handling
  • Problem-solving
  • Employee supervision
  • Cost control
  • Upselling
  • Promotional support
  • Time management
  • Product sales
  • Display setup
  • Policy and procedure adherence
  • POS system operation
  • Cash handling accuracy

References

References available upon request.

Timeline

Legal Intake Specialist

Slocumb & Associates
04.2022 - Current

Sales Associate

Badcock Home Furniture
07.2020 - 04.2022

Assistant Manager

Family Dollar
06.2015 - 07.2020

Computerized Business Skill

Desi Career Center

Medical Assistant

Concore Career Institue

High School Diploma -

Hilliard Middle Senior HighSchool

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Racquel Timmons