RACQUEL WASHINGTON
Waco,United States
Summary
Experienced Health Information Technology professional with 10+ years of medical records training. Recently graduated and certified in HITE Coding. Attentive to details, a good communicator, and a natural leader. Quick learner and dedicated to providing accurate and efficient health information management. Seeking an opportunity to leverage skills and contribute to the success of a healthcare organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CEO
PhantomLooks Corp
Waco, TX
01.2010 - Current
- Developed and implemented strategic business plans to increase company profitability.
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
- Directed long-term research initiatives to identify new markets for growth opportunities.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Established policies and procedures that promoted an ethical work environment.
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
Health Informatics-Intern
Baylor Scott & White Hospital
Waco, TX
01.2019 - 03.2019
- Collaborate with healthcare professionals to analyze and interpret data to improve patient care and outcomes
- Analyze healthcare data to identify trends and patterns that can improve patient care and operational efficiency
- Utilize electronic health records (EHR) systems to streamline information sharing and improve efficiency in patient care
- Develop and implement data analytics strategies to improve patient care and operational efficiency
- Implement data security measures to protect patient information in compliance with HIPAA regulations.
Customer Service Advocate II
BlueCross Blue Shield TX
Waco
01.2008 - 01.2010
- Provide exceptional customer service by maintaining a high level of knowledge about BlueCross BlueShield TX insurance products and policies, answering inquiries, resolving complaints, and ensuring customer satisfaction
- Develop and implement customer service training programs to enhance the skills and knowledge of customer service advocates, ensuring a high level of customer satisfaction and retention
- Collaborate with cross-functional teams to identify and implement process improvements to enhance customer service and increase efficiency
- Identify and recommend process improvements to optimize customer service operations and enhance efficiency.
Education
Associates of Applied Science - Health Information Technology
Mclennan Community College
05.2019
Skills
- Medical Records Training
- HITE Coding
- Attention to Details
- Communication
- Health Information Management
- Staff Management
- Policy Development
- Profit & Loss
Languages
English
Certification
- CCS
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Health Informatics-Intern
Baylor Scott & White Hospital
01.2019 - 03.2019
CEO
PhantomLooks Corp
01.2010 - Current
Customer Service Advocate II
BlueCross Blue Shield TX
01.2008 - 01.2010
Associates of Applied Science - Health Information Technology
Mclennan Community College
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