RACQUEL WILLIAMS
Paralegal/Manager
Kissimmee,FL
Summary
Qualified Florida Registered Paralegal with 20-plus years of experience and excellent ability to adapt to new and challenging environments. Highly skilled in multitasking, prioritizing, and working well under pressure, with minimal or no supervision. Well-regarded for interpersonal, written, and oral communication with a demonstrated ability to acquire and apply knowledge rapidly. Excellent critical thinking and problem-resolution skills, strong planning, organizational, and detail-oriented skills. Accomplished in various computer programs including Microsoft Word, Outlook, WordPerfect, Perfect Practice, File Maker, Lend Law, Tracker, Pro-Law, Time Matters, Clio, Lenstar, LPS. Proficient in the use of CM/ECF System/PACER, E-Portal, and Simplifile.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Collections Manager
Clayton & McCulloh, PA
Maitland, FL
02.2021 - Current
- Develop new guidelines and procedures in connection with evolving case laws and statutes
- Maintain departmental standard operating procedures and firm policies
- Act as liaison between the Board of Directors, Property Managers, and the Firm pertaining to collection matters/files
- Manage client problems and complaints
- Attend client meetings to address the current status of collections and provide foundational information regarding the Firm's collection process
- Monitor all Collection, Mortgage Foreclosure, and Bankruptcy files to ensure all matters are being addressed in a timely manner
- Oversee the intake, research, and opening of all new collection accounts
- Review Trust accounts to determine the need for the issuance of interim disbursements
- Promote the continued collaboration and cooperation among staff and departments.
Interim Collection Manager
Clayton & McCulloh, PA
12.2020 - 01.2021
- Ensured the continued flow of work and management of department staff with minimum disruption due to the sudden and unforeseen vacancy of role by the former Collection Manager
Senior Collection Paralegal
Clayton & McCulloh, PA
09.2017 - 12.2020
- Administered training for all new paralegals regarding pre-litigation, lien foreclosure, and internal procedures
- Prepared and filed all legal pleadings from the inception of lien foreclosure through Foreclosure Sale pleadings
- Coordinated and calendared hearings, mediations, and depositions
- Prepared all documents associated with the pre-litigation process such as notice of late assessment letters, intent to liens, claim of liens, and notices of intent to foreclose
- Corresponded with delinquent homeowners, opposing counsel, court personnel, and clients
- Monitored the status of all active Mortgage Foreclosure and Bankruptcy cases.
Litigation Paralegal
Lender Legal Services, LLC
Orlando, FL
07.2013 - 07.2017
- Assisted the Attorney with the progression of cases from inception to post-judgment writs of possession on approximately 100+ contested and uncontested foreclosure cases throughout the State of Florida
- Maintained the Attorney calendar, coordinated and scheduled hearings with opposing counsel and judicial assistants, noticed cases for non-jury trials, as well as scheduled and noticed depositions
- Assisted with trial preparation: managed trial exhibits and prepared trial notebooks
- Responsible for preparing, e-filing, and e-servicing pleadings such as notices of hearings, motions for defaults, motions for summary judgments, motions to strike, responses, and objections
- Responsible for assisting the Attorney with propounding and responding to discovery
- Communicated with borrowers and addressed questions and concerns while protecting the plaintiff's interests
- Diligently worked in a fast-paced environment, aided, and mentored new paralegals
- Maintained and reviewed case management systems
- Researched and reviewed Pacer, Property Appraisal, Official Records, Tax Collector, and Clerk's Docket to determine the status of Foreclosure cases
- Researched and reviewed business records, contracts, real estate closing documents.
Education
B.S., Business Data Processing -
Florida Memorial College nka Florida Memorial University
Correspondence Study/Paralegal Certification -
University of Florida
Advance Bankruptcy Course -
The Center for Legal Studies
Skills
- Collections management
- Staff development & training
- Legal pleadings & document preparation
- Calendaring & scheduling
- Trial preparation & management
- Discovery assistance & management
- Excellent communication skills
- Proficient in various computer programs
Certification
- Florida Registered Paralegal
- Notary
Timeline
Collections Manager
Clayton & McCulloh, PA
02.2021 - Current
Interim Collection Manager
Clayton & McCulloh, PA
12.2020 - 01.2021
Senior Collection Paralegal
Clayton & McCulloh, PA
09.2017 - 12.2020
Litigation Paralegal
Lender Legal Services, LLC
07.2013 - 07.2017
B.S., Business Data Processing -
Florida Memorial College nka Florida Memorial University
Correspondence Study/Paralegal Certification -
University of Florida
Advance Bankruptcy Course -
The Center for Legal Studies
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