Racquel Yarde

• Worked productively in fast-moving work environment to process large volumes of claims.
• Interviewed policyholders to verify information and obtain additional details.
• Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
• Verified client information by analyzing existing evidence on file and Offered advice and assistance to customers, paying attention to special needs or wants.
• Coordinated with contracting department to resolve payer issues.

Compiled and maintained medical records for over 4,000 patients in a timely, accurate and efficient manner; reduced backlog of unprocessed files by 22% Proficiently entered patient information into electronic databases while ensuring compliance with HIPAA regulations.

Prepared reports on patient data as requested by physicians, nurses and other healthcare professionals within 24 hours or less; saved clinic staff 3+ hours per week in administrative work time.

Streamlined the filing process to improve organization of medical documents and reduce retrieval times from 45 minutes to 15 minutes or less upon request.

• Developed new system for tracking changes to paper & digital copies of patient records that increased accuracy by 25%

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• Medical Record Management: Proficient in maintaining, updating, and organizing patient records.
• Medical Terminology: Knowledgeable about common medical terms, diagnoses, and procedures.
• HIPAA Compliance: Strong understanding of healthcare privacy regulations and confidentiality requirements.
• Electronic Health Records (EHRs): Experienced with software like [specific EHR software].
• Data Entry & Management: Excellent attention to detail and speed in data entry.
• Medical Coding: Familiar with ICD-10, CPT codes, and medical billing procedures.
• File Organization & Retrieval: Skilled in both physical and electronic filing systems.
• Patient Interaction: Experience in handling sensitive patient data and ensuring accuracy.