Summary
Overview
Work History
Education
Skills
Timeline
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Racquelinderia Jowers

Woodbine,GA

Summary

Professional with over 15 years customer service experience Responsible, dependable, self-motivated leader Microsoft Office Suite Detail oriented and a team player. Am a Hardworking and passionate PCA with strong organizational skills eager to secure Grievance Case worker position. Ready to help team achieve company goals.

Overview

26
26
years of professional experience

Work History

PCA Patient Care Associate

Express Scripts
05.2020 - Current
  • Help patients understand their pharmacy benefits better
  • Use the knowledge I have gain from training, my problem-solving skills and support
  • Also answer patient calls effectively
  • Help keep track of patient interactions
  • While on calls, use my expert listening skills to get to the heart of a patient’s question quickly and document all interactions in real-time
  • Ensure patients are equipped with the best information
  • Identify and empathetically address patient concerns and, if necessary, escalate appropriately. Medicare Part D trained

Retirement Benefits Financial Services Representative

Bank Of America
11.2019 - 04.2020
  • Provide first-call resolution and will be responsible for providing clients with clear information and specific details on their retirement and benefit plans
  • Error-free processing of financial transactions including stock, money market and mutual fund trades
  • Demonstrating professionalism, trust and teamwork
  • Navigated through multiple applications, systems, tools and resources to clearly articulate complete and accurate information to clients' questions and inquiries
  • Proactively identifying and escalating risks and seeking opportunities to improve the customer experience
  • Effectively migrating clients to on-line and self-service delivery channels that enable 24/7 account access

Collector

ADT
10.2007 - 06.2019
  • Reviewed invoices prepared by billing department for accuracy
  • Reviewed open invoices to identify delinquent accounts
  • Initiated collection calls
  • Researched account discrepancies
  • Collected information and provided results for problems with National accounts
  • Communicated Incumbents assisted in orienting and training lower level employees
  • Ensure receivables are collected while maintaining focal point for customer relations
  • Typed, filed documents and other office duties

Medical Assistant

Baptist Health Medical Center
02.1998 - 02.2007
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.

Education

Bachelor's - Applied Management

Everest University

Skills

  • Financial Services
  • Risk Management
  • Research
  • Business Analysis
  • Customer support
  • Active Listening
  • Data Gathering
  • Detail Work
  • Critical Thinking
  • Patient-Focused Care
  • Data Collection
  • Highly Effective Communication

Timeline

PCA Patient Care Associate

Express Scripts
05.2020 - Current

Retirement Benefits Financial Services Representative

Bank Of America
11.2019 - 04.2020

Collector

ADT
10.2007 - 06.2019

Medical Assistant

Baptist Health Medical Center
02.1998 - 02.2007

Bachelor's - Applied Management

Everest University

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Racquelinderia Jowers