Racquel S. Black
Pembroke Pines,FL
Summary
IT DIRECTOR/ SENIOR LEVEL MANAGER: Experienced Senior Project Manager gifted at meeting tight deadlines, driving business opportunities and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service.
Overview
30
30
years of professional experience
Work History
Senior Project Manager
ICS
, Florida
02.2015 - Current
- Determine and assess needs for additional staff and/or consultants and make appropriate recruitments during project’s cycle, as necessary
- Consistently communicate project expectations to team members and liaise with stakeholders in a timely and efficient manner
- Direct and manage over 80+ major projects from initiation to completion, with emphasis on quality assurance
- Collaborate with senior management and stakeholders to define project and deliverables that support business goals
- Estimate resources and participants needed to achieve project objectives on a timely/weekly basis
- Productively set and continually manage project expectations with team members and other stakeholders
- Identify and resolve issues and/or conflicts within the team, and monitor dependencies and critical paths
- Plan and schedule project timelines and milestones using appropriate tools to maximize efficiency and minimize costs
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans to achieve goals.
- Closely collaborated with project members to identify and quickly address problems.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Maintained schedules to meet key milestones at every project phase.
- Communicated project plans and progress to key stakeholders and project contributors.
Owner & Chief Merchandising Officer
All Wet Beachwear, Inc
, Florida
06.2010 - 12.2018
- Develop and implement brand strategies, accurately managing on-line image library and website management
- Coordinate and manage merchandising and marketing budgets, along with all sales performance measurements
- Perform website development and management of e-commerce metrics (full analytics, conversion rates, SEO, SEM)
- Increase brand awareness, visitors’ traffic, customer acquisition and upsell, driving revenue growth in excess of $200K.
Fashion Instructor/Adjunct Professor
Art Institute of
Ft. Lauderdale, Florida
03.2013 - 08.2014
- Planned and implemented class instructions to meet course competencies and developed activities which supported lesson objectives
- Managed learning environment by keeping accurate records, submitted grades and timely reports, and enforced school/campus academic and attendance policies
- Incorporated industry experience and perspective into courses, and ensured that students receive active awareness of professional/industry trends and opportunities
- Created challenging and engaging exercises to keep students interested in subject matter throughout the semester.
Director of Help Desk & Desktop Support
Unitek Global Services
, Pennsylvania
03.2014 - 07.2014
- Managed and maintained Windows desktop/laptop hardware and software applications, with emphasis on total vendor relationships
- Ensured internal customers were provided with efficient and timely support in a 12-hour period
- Trained and oriented end users and implemented standards for the configuration and deployment of Windows desktop/laptop software
- Validated all Windows desktop/laptop systems, in compliance with Enterprise’s standards
- Troubleshoot and updated company software, fulfilled service requests, and resolved issues
- Oversaw and escalated resources for Help Desk support staff to keep abreast of new information
- Accurately managed department budget, staff schedules, task assignments, and project deliverables
- Facilitated in performance reviews, promotions, hiring and disciplinary actions
- Researched and oversaw the implementation of new technologies.
Technical Support Group District Manager
UPS, United Parcel Service
HIALEAH, FL
09.2006 - 06.2010
- Florida)
- Managed 6 Supervisors, 39 Technicians and 5 Administrative Staff, rotating in 2 different districts
- Motivated employees to transition into management, implementing monthly and quarterly strategic plans and projects
- In charge of and accurately managed a monthly budget of US$500,000 for the Technology Support Department
- Coordinated the entire district telecommunication services
- Conducted monthly training sessions for technicians, supervisors and staff level managers
- Enforced UPS security standards and disaster recovery plans across the board, which resulted in increased safety
- Set the overall direction for internal and external business systems for Central/South Florida technology department
- Under my leadership, the department ranked consistently in 1st & 2nd place out of 55 districts, country-wide
- Engaged in 50% on-the-job travel time throughout the Southeast Region of the US.
- Tracked KPIs and created continuous improvement plans.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Technical Support Group Supervisor
UPS, Inc
Hialeah, Florida
04.2003 - 09.2006
- Facilitated communication between employees for improved teamwork between technicians and other departments
- Supervised 10 employees to assist in the implementation of monthly and quarterly projects
- Coordinated South Florida Telecommunication Services, and implemented a new PBX System
- Hired and trained new technicians
- Managed Active Directory, Microsoft Exchange, and Disaster Recovery.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Industrial Engineering Supervisor
UPS, Inc
Hialeah, Florida
07.1998 - 04.2003
- Identified problems and recommended new processes to improve performance and reduce costs.
- Conducted time study using work measurement tools to validate accuracy of labor standard time.
- Collected and organized data for use in key decision-making.
- Analyzed information regarding current production, future needs, and costs.
- Generated detailed reports covering analysis of key data and outlining potential solutions.
- Supervised production workers to determine problematic areas and implement solutions for optimized production.
Education
Master of Science - Management Information Systems
Nova Southeastern University
Davie, FL2005
Bachelors of Science - Business Administration - Management & International Business
Florida International University
Miami, FL2000
Skills
- Enterprise Resource Planning, POS, Supply Chain, Project Management, Business Operations, Process Improvement, Global Experience and Analytics, Microsoft Enterprise Administration, Asset Life Cycle Management, Department Head Collaboration, Project Optimization
- Atlassian Agile Board- JIRA
- ERP: Microsoft Dynamics 365 & AX 2012, NetSuite, JDE E1, Oracle Cloud
- POS: Microsoft MPOS, Epicor, RetailPro
- Fashion Tools/Software: Joor
- Smartsheet
- MS 365, MS Office Suite including SharePoint , MS Project, MS Visual Studio, MS Skype for Business, Slack
- Knowledge of Microsoft CRM, Salesforce
- Budgetary Controls
- Developing Project Strategy
- Change Management Process
Affiliations
Objective-driven Senior Information Systems Manager qualified 20+years of unmatched leadership experience and demonstrated affiliation with diverse groups in executive-management operations. Expertise to promote national e-commerce products and services through logical channels of distribution to increase profits, minimize costs, build relations and consistently generate and maintain high yield accounts. Core strengths in:
Data management, strategic planning and development, and proper implementation of warehousing information.
Staff training/orientation, cost control, negotiations and motivating teams to be both successful and productive.
Providing technological support toward business development in transportation, manufacturing, logistics and financial management operations as it relates to export/import, sales/marketing and global trade relations.
Building and managing branding for Fortune 50 and entrepreneurial companies, from start-up to completion.
Analytical team building ability, utilizing excellent verbal/written communication, networking and interpersonal skills.
Timeline
Senior Project Manager
ICS
02.2015 - Current
Director of Help Desk & Desktop Support
Unitek Global Services
03.2014 - 07.2014
Fashion Instructor/Adjunct Professor
Art Institute of
03.2013 - 08.2014
Owner & Chief Merchandising Officer
All Wet Beachwear, Inc
06.2010 - 12.2018
Technical Support Group District Manager
UPS, United Parcel Service
09.2006 - 06.2010
Technical Support Group Supervisor
UPS, Inc
04.2003 - 09.2006
Industrial Engineering Supervisor
UPS, Inc
07.1998 - 04.2003
Master of Science - Management Information Systems
Nova Southeastern University
Bachelors of Science - Business Administration - Management & International Business
Florida International University
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