Racquenia Rameau
Wellington
Summary
Motivated professional with experience in client/patient relations, team leadership, and executive support.
Detail-oriented and dependable with expertise in management, patient care, invoicing, database, and customer service. Strong organizational skills, proactive approach, and a team-oriented mindset.
Overview
6
6
years of professional experience
1
1
Certification
Work History
INFANT COORDINATOR
Early Steps Early Intervention
03.2021 - Current
- Organized medical records and streamlined office operations for improved efficiency.
- Scheduled diagnostic, surgical, and consultation appointments while ensuring accuracy.
- Managed patient intake, including medical, legal, and insurance documentation.
- Conducted assessments related to intellectual, behavioral, and environmental well-being.
- Coordinated schedules, sent appointment reminders, and facilitated referrals.
- Processed financial statements and maintained technical records.
Behavioral Health Technician
Banyan Treatment Centers
03.2022 - 01.2025
- Assisted nursing staff in patient care and examinations.
- Implemented treatment interventions aligned with patient care plans.
- Conducted client rounds, monitored movements, and ensured patient safety.
- Identified substance abuse behaviors and withdrawal symptoms.
- Documented patient behavior, interventions, and responses to treatment.
- Administered and monitored psychotropic medications to ensure effectiveness.
Lead Service Representative USAA Bank & Sprint
Teleperformance
08.2019 - 07.2021
- Supervised and supported customer service representatives to ensure high-quality service.
- Assisted customers with banking inquiries, transactions, and account management.
- Resolved escalations while ensuring compliance with financial regulations and company policies.
- Trained and mentored new hires to improve team performance.
- Handled inbound calls, chats, and emails, delivering prompt and professional assistance.
- Maintained a calm and friendly demeanor in resolving customer concerns.
Education
Associate of Science - Nursing
Broward College
Fort Lauderdale, FL11.2025
High School Diploma -
Palm Beach Central High School
Wellington, FL05.2017
Skills
- Medication Orders & Patient Care
- Office & Records Management
- Medical Terminology & Documentation Patient Stabilization
- Communication & Client Relations
- Charting and Clinical Education and Training
- Problem-Solving & Complaint Resolution
- Leadership & Team Coordination
- Organizational & Time Management Skills
- Technical Proficiency (Microsoft Office, Troubleshooting)
- Behavior Observation
- Mental Illness Treatment
- Records Management
Certification
- BLS Certificate, 03/01/23
- CPR / AED Certificate, 03/01/22
- Medical Technician Certificate, 03/01/21 (Renewed 06/24)
- Class D Security License, 03/01/20
Languages
English
Native or Bilingual
Creole
Native or Bilingual
Timeline
Behavioral Health Technician
Banyan Treatment Centers
03.2022 - 01.2025
INFANT COORDINATOR
Early Steps Early Intervention
03.2021 - Current
Lead Service Representative USAA Bank & Sprint
Teleperformance
08.2019 - 07.2021
High School Diploma -
Palm Beach Central High School
Associate of Science - Nursing
Broward College
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