R. Adam Dye
Beaverton,OR
Summary
Dedicated and effective leader who excels at using proven methods to successfully cut costs while streamlining operations and productivity. Active and enthusiastic with extensive knowledge of process optimization and unsurpassed work ethic. Highly-motivated with the desire to take on new challenges. Can easily adapt to the ever changing work force and has exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every employee and customer a positive experience.
Overview
27
27
years of professional experience
Work History
Collision Repair Specialist
Lyft/FlexDrive- Full Time 40+ hrs wk
06.2022 - Current
- Created a centralization pilot in 6 markets that decreased employee hours and labor while optimizing efficiencies in all lines of business (LOB) Operational, Financial, Damage, Theft/Recovery, Service & maintenance and Impound
- Analyzed data, daily, to ensure invoices were being billed correctly. Negotiating costs to align with agreed upon cost initiatives. Making sure payments are accurate and paid accordingly in a timely manner
- Control all aspects of the lifecycle of all damages in our test markets to include transportation, insurance coverage, vendor relationship, repair progression, rectifying any blockers, inputting results on spreadsheets for auditing purposes, billing and payments. Making sure everything is in line with our SOP's and mission statement
- Contributed to leading a team to cut costs by centralizing all damage vehicles reducing labor and focusing on areas of savings when talking with vendors
- Built an internal spreadsheet that tracks all markets and all vendors progression while allowing the vendors to add updates that feed to a master tracker allowing the repair cycle to be reduced by days ultimately reducing costs and getting our vehicles back on the road in a much faster and efficient way
- Held monthly meetings to discuss issues such as scheduling conflicts, transportation, increased spend in specific lines of business, setting up meetings with our National OEM partners to discuss revised agreed upon rules and requirements
- Set up daily logistical vehicle movement for in-fleeting, de-fleeting, vendor movement, and impounds
- Escalating high level issues, after conflict has been identified, to upper management, IT Engineers, National OEM partners and directors, and legal department, addressing the issue/s, getting resolutions so we can move forward
- Working with Senior Leadership to advise on forecasting for the week, month and annual planning to allow for appropriate hiring of individuals, real estate and purchasing to begin upgrades, allowing time to bring on more vendors as size of fleet increases and onboarding them appropriately to align with our requirements
- Presented Powerpoint presentations, analyzed data points, helped build mode reports and write SOP's to present to Senior Leaders who help make better educated reviews to move forward with opening hiring in specific fields, increase spend in purchasing, decrease spend in labor, while running the business as efficient as possible
- Recruit collision vendors to help repair over 500 vehicles in 28 markets across the country
- Update leadership on delays, national back order parts, staffing issues, requested time offs, transportation logistics, communication between vendors and markets, frequent updates on trackers, and the following of SOP's
- Main point of contact for all 28 markets to reach out to for damage and claims requests, also main point of contact for all insurance carriers to reach out to for all damage and claim assignments, approvals and payments, and main point of contact for all vendors to schedule transportation, repair vehicles and address any issues or blockers that may arise
- Speaking on behalf of the company as the main person of contact and setting up negotiations between National OEM partners, local collision vendors, area resource partners such as state and city officials, towing companies, repossession rules and regulations, police departments and the general public, negotiating rates and spend
- Present technical data on a high level to leadership, monthly and bi-monthly for recommendations for cost saving initiatives, SOP updates, and budget analysis being clear and precise so all can understand
- Set up bi weekly meetings with lower level management and staff to go over areas of opportunity, growth opportunities, and ways to execute cost savings in the most efficient and affective way possible by introducing updates in the SOP and decisions from senior leadership
- Identify customer requirements by following state and federal guidelines, while educating them on growth and maximizing return on spend, developing metrics that address schedules in each time zone, cost effective budgets, analyzing risks when supply is impacted and not enough staffing allocated to complete tasks on time all while formulating an actionable standard operation procedure guide to follow
- Analyze staffing data, capacity data with HQ vendor partners
- Allocated funds to spend on supplies in each market where being utilized in a cost effective way, no overspending, utilizing different resources to cut costs all while making sure supplies were full and daily tasks were not effected
- Worked with and presented requests of contracts to the legal department for approvals to move forward with negotiations with vendors and to execute agreements between parties
- Contributed to the project management lifecycle for centralization of all damage claims, brainstorming sessions, initiated meetings, planned meetings based on time zones that were impacted, drafted and finalized an SOP for all to adhere to, started the centralization as a pilot and then introduced to the whole company as a standard
- Helped develop scheduling of vehicles that were purchased, navigate to markets projected for maximized growth, stored vehicles while waiting on license plates and registrations came in from specific state agencies, delivered vehicles in a timely manner to markets, making sure all legal gate passes for entry and removal were signed off on and all communication was handled between local contacts
- Worked with legal to adhere to all state and local regulations to send correspondence to customers that also required signatures, sending lien releases, voluntary surrender of vehicles, Hold harmless documents, letter of authorization, negotiations with tow/impound lots to retrieve vehicles on our behalf
- Review final bills and invoices to make sure no unnecessary spend is occurring, no unauthorized charges being submitted without appropriate approvals and signatures, agreed upon rates are being adhered to submitting contracts that outline agreed upon rates if necessary
- Worked with teams as staffing changes to find a better more efficient way at executing tasks, bringing new/fresh ideas to maximize efficiencies developing lessons to teach staff from learned projects
- Drafted formal and informal correspondence to all customers, vendors and managers stating milestones and accomplishments and also outlining areas of opportunities that affect or could affect the project outcome
- Onboarded, managed and maintained 124 collision shops, 44 Glass shops and 27 Paintless Dent Repair (PDR) vendors across the country to repair vehicles
- Drafted and implemented SOP's for handling claims and all end to end processes pertaining to damage
- Consistently communicate, escalate issues and work with 5 Insurance Carriers
- Actively communicated with all department heads, Operation Managers and Operation Leads weekly for planning and execution of tasks
- Prepared job announcements and assisted stakeholders with job analysis
- Contributed with multiple leaders on projects, designs and implementation
- Scheduled recurring 1on1's with Management and leads to go over current duties, projects and personal development
- Subject matter expert for 28 markets to escalate issues they could not resolve, resolving issues within 24hrs.
- Work hand in hand with the service and maintenance, recovery and theft, purchasing teams to forecast weekly targets while maintaining a growing fleet of over 12,000 vehicles
- Resolved recruitment issues
- Aligned with stakeholders on pay/compensation per local state and federal regulations
- Contributed to over $25million in rideshare bookings by decreasing the amount of damaged vehicles in less than 1 year
- Determined if we sold or repaired vehicles based on lease term remaining, resale value of vehicle, cost of repair, auction data and other analytics
- Paid vendors on average of $11-$14million dollars annually
- Approved work orders and purchase orders daily
- Set eligibility requirements for prospective applicants
- Advised management on staffing needs based on data and analytics
- Travel to markets to coach and train teams on new processes, audit reports and give guidance to leadership
- Built up rapport with all vendors in every market to help get repairs completed in a timely manner
- Hired and trained individuals for secondment roles every 3 months to gain knowledge in the damage and claim field
- Have daily, weekly/bi-weekly, monthly and quarterly meetings updating progress for all lines of business and highlighting all key metrics in each market to upper management
- Worked with all lines of business to align with one another so nothing was overlooked and collaborated with all levels of leadership
- Assess damage to ensure repairs are successful and meet all safety requirements
- Manage vehicles out of service time to keep under our service level agreement (SLA)
- Negotiate, analyze and audit collision vendors to keep repair cost low
- Created job announcements and posted them on multiple hiring boards
- Worked with hiring managers to determine various qualifications for specific roles
- Sent job offers to potential applicants
- Worked with specific markets and state regulations to come up with base pay
- Analyzed similar size businesses to get market data to be competitive in pay
- Train local teams on intaking damaged vehicles, making sure everything is reported correctly, setting up damage vendors to transport vehicles and communicate with vendor from start to finish
- Process map the life cycle of our assets to maximize profits when re-marketing vehicles
Fleet Coordinator
Lyft- Full Time 40 hrs wk
12.2019 - 06.2022
- Maintain a fleet of 300 vehicles, coordinate with maintenance, collision and dealership daily
- Control vehicle spending on maintenance, collision and service and maintenance
- Use skip tracing tools to locate and recover vehicles
- Coordinate daily with team using the KanBan board
- Check-In weekly with management via Slack, meetings and 1on1's
- Double check invoices and Purchase Orders for accuracy
- Constantly build partnerships with vendors and maintaining relationships to better negotiate pricing and fees
- Maintain and organize the flow of the lot to maximize efficiency
- Hold drivers accountable for cleanliness and vehicle maintenance in accordance with Lyft policy
- Developed Standard Operating Procedures
- Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels
- Estimated project materials, time and staffing requirements based on work orders and job specifications
- Reported employee time, job expenses and inspections results
- Assessed job sites to determine work needed
- Held staff meetings to share project information and address specific issues
- Prepared and led staff training and instruction
- Reviewed supply inventory levels and purchased necessary items
- Inspected vehicles for wear, specifications adherence and issues
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads
- Scheduled materials shipments and transportation for on-time delivery, reducing delays
- Checked loaded materials compared to work orders for correctness
- Promoted safe working conditions by monitoring safety procedures and equipment
- Sustained safety protocol by coordinating team meetings and sharing best practices to mitigate hazards
- Coordinated payroll, manpower projection and data entry while scheduling staff, overtime and vacation hours to optimize productivity
- Recommended efficiency improvements through thorough analysis to reduce costs
- Mentored drivers and encouraged employees to successfully manage time for optimal mileage performance
- Sustained safety protocols, ensuring proper and cost-effective usage of equipment and materials
- Mitigated regulatory risks by monitoring vehicles to ensure operational, state and federal compliance
- Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance
- Supported leadership by delegating assignments and monitoring mechanic performance to ensure timely work completion
- Communicated with vendors to build lasting relationships
- Identified issues with work vehicles and put in maintenance requests with mobile service vendors
- Supervised employees to promote optimal productivity in job tasks and duties
- Supervised driver information, including estimated time of arrival and planned time of arrival, which helped in all delivery scheduling
Community Associate
Lyft- Full Time 40 hrs wk
08.2017 - 01.2020
- Provide exceptional Customer service by listening, empathizing and solving most issues
- Sign in drivers, take care of their issues, problem solve, expedited issues that needed additional attention
- Rented vehicles in a safe, clean, sanitized environment
- Held a very high bar on cleanliness and maintenance standards to ensure we get our maximum return on investment when we sell our vehicles
- Developed and deployed Top 10 Leaderboard program to improve driver operations
- Facilitated smooth relations and positive communication between employees and Lyft's organization
- Maintained accurate records and documented client data in company databases
- Built partnerships with related organizations to develop support and gain greater attention for important issues
Driver
Lyft- Full Time avg. 40-50hrs wk
08.2016 - 08.2017
- Provided clean, safe, driving alternative to patrons in City and Suburban areas
- Highly rated by Lyft app in Customer Satisfaction
- Followed all rules and regulations required by Lyft
- Achieved consistently high customer scores due to exceptional service
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition
- Offered riders information about local attractions and restaurants
- Used advanced driving techniques to better improve time management and safety
- Notified customers of delays to decrease calls to support
- Complied with traffic regulations to safely operate vehicles
- Maintained strict compliance with safety rules for passenger and driver protection
- Checked condition of vehicle's tires, brakes or safety equipment to verify working order
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep
- Inspected vehicle and personally handled routine upkeep
Sales Representative
Sellers Sexton PreOwned - Full Time 50hrs wk
12.2013 - 08.2016
- Sell certified pre-owned/new vehicles
- Ensure customer satisfaction by surpassing their needs and providing an exceptional buying experience
- Promote dealer incentives, trade-in allowances, down payments, and finance options
- Marketing and customer appeal through lot and display organization and advertisement
- Phone call screening and routing
- Developed key customer relationships to increase sales
- Answered product questions with up-to-date knowledge of sales and promotions
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Presented products and services to prospective and existing customers to meet client needs
- Contacted new and existing customers to outline benefits of products
- Fostered relationships with customers to expand customer base and retain business
- Demonstrated product features to align with customer needs
- Adhered to company initiatives and achieved established goals
- Followed-up with clients after installations to assess quality service and customer satisfaction
- Improved overall customer purchasing experiences to promote steady revenue
- Drove substantial sales through suggestive selling and by promoting add-on purchases
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Listened to customer needs to identify and recommend best products and services
- Produced sales documents, finalized deals and filed records
Store Manager
Aaron's Sales & Leasing- Full Time 40+ hrs wk
03.2008 - 12.2013
- Supervised, hired and trained 8+ store employees, including management staff
- Developed business plans and increased store revenues
- Analyze staffing data
- Completed weekly inventory, ordering, labor charts, billing (AR and AP) and payroll
- Attended company meetings and management conferences
- Exceeded expectations with timely customer greetings and quality service in a fast paced environment
- Successfully resolved customers’ concerns
- Prepared job announcements and assisted stakeholders with job analysis
- Trained and mentored associates to teach daily tasks and procedures
- Resolved recruitment issues
- Aligned with stakeholders on pay/compensation
- Set eligibility requirements for prospective applicants
- Advised management on staffing needs
- Created job announcements and posted them on multiple hiring boards
- Worked with hiring managers to determine various qualifications for specific roles
- Sent job offers to potential applicants
- Worked with specific markets and state regulations to come up with base pay
- Analyzed similar size businesses to get market data to be competitive in pay
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Managed inventory tracking and physical inventory counts to minimize loss
- Monitored employee performance and identified performance gaps for corrective action
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues
- Updated and maintained store signage and displays
- Strengthened work flow productivity by hiring, managing and developing top talent
- Established store tactics and strategies to achieve operational performance and sales goals
- Evaluated store performance and incorporated feedback to implement improvement plans
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity
- Answered product questions with up-to-date knowledge of sales and promotions
- Preserved product quality by maintaining stockrooms and disposing of damaged items
- Reviewed customer feedback to make operational improvements and promote satisfaction
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Oversaw storewide merchandising benchmarks to maintain operational excellence
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities
Assistant Manager
Arby's- Full Time 40 hrs wk
07.2006 - 03.2008
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Delegated daily tasks to team members to optimize group productivity
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Enforced company policies and procedures to strengthen operational standards across departments
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Directed and led employees, supervising activities to drive productivity and efficiency
- Coached team members and delivered constructive feedback to promote better productivity and build confidence
- Completed inventory audits to identify losses and project demand
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Resolved customer inquiries and complaints requiring management-level escalation
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Delegated work to staff, setting priorities and goals
- Interviewed prospective employees and provided input to HR on hiring decisions
Store Manager
SUBWAY®Restaurants- Full Time 40 hrs wk
11.2005 - 07.2006
- Trained and mentored associates to teach daily tasks and procedures
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Managed inventory tracking and physical inventory counts to minimize loss
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Monitored employee performance and identified performance gaps for corrective action
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving
4 Star Cook/Lead Chef
Ruby Tuesday- Full Time 40 hrs wk
11.2004 - 11.2005
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques
- Planned and prepared food product orders to maintain appropriate stock levels
- Monitored quality, presentation and quantities of plated food across line
- Managed kitchen staff team and assigned tasks for various stages of food production
- Trained kitchen workers on culinary techniques
Store General Manager
Blockbuster Video- Full Time 40+ hrs wk
02.2002 - 11.2004
- Supervised, hired and trained 8+ store employees, including management staff
- Developed business plans and increased store revenues
- Completed weekly inventory, ordering, labor charts, billing (AR and AP) and payroll
- Routine maintenance and OSHA regulations
- Attended company meetings and management conferences
- Exceeded expectations with timely customer greetings and quality service in a fast paced environment
- Successfully resolved customers’ concerns
- Analyze staffing data
- Set eligibility requirements for prospective applicants
- Advised management on staffing needs
- Resolved recruitment issues
- Aligned with stakeholders on pay/compensation
- Created job announcements and posted them on multiple hiring boards
- Worked with hiring managers to determine various qualifications for specific roles
- Sent job offers to potential applicants
- Worked with specific markets and state regulations to come up with base pay
- Analyzed similar size businesses to get market data to be competitive in pay
- Prepared job announcements and assisted stakeholders with job analysis
- Reordered inventory when supplies dropped below predetermined levels
- Hired and trained 8 new employees, which increased team size by 30%
- Trained and mentored associates to teach daily tasks and procedures
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Monitored employee performance and identified performance gaps for corrective action
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Answered product questions with up-to-date knowledge of sales and promotions
- Established store tactics and strategies to achieve operational performance and sales goals
- Strengthened work flow productivity by hiring, managing and developing top talent
- Preserved product quality by maintaining stockrooms and disposing of damaged items
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues
- Reviewed customer feedback to make operational improvements and promote satisfaction
- Evaluated store performance and incorporated feedback to implement improvement plans
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products
- Oversaw storewide merchandising benchmarks to maintain operational excellence
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
Assistant General Manager
Aussie Jack's Steakhouse- Full Time 60 hrs wk
11.1996 - 02.2002
- Managed store cash intake with high accuracy and prepared daily bank deposits
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules
- Enhanced team engagement and performance with daily updates and informational meetings
- Identified customer needs and delivered relevant product solutions and promotions
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring
- Oversaw payroll preparation and administration for staff
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets
- Delegated work to staff, setting priorities and goals
- Prepared staff work schedules and assigned team members to specific duties
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
- Forecasted customer demand to set prices or credit terms for goods or services
Education
Some College (No Degree) - Business Management
Missouri Southern University
Some College (No Degree) - Business Management, Accounting
Drury University
Skills
- Operations Management
- Complaint Handling & Customer Resolutions
- Client Relationship Management
- Communication Skills
- Cost-Reduction Strategies
- Safety Leader with Knowledge of OSHA Guidelines and Regulations
- Supervision and Performance Assessment
- Team Building, Training and Development
- Negotiations Expert
- Excellent Work Ethic
- Insurance Knowledge
- Commitment to Quality Assurance
- Time Management
- Detail Oriented
- Strong Leadership Skills
- Dependable and Punctual
- Quality Control
- Relationship Building
- Critical Thinking
- Active Listening
- Flexible Schedule
- People Skills
- Microsoft Office
- Planning & Organizing
- Customer Service
Accomplishments
Chamber of Commerce Ambassador Club
- President 2015-2016
- Vice President 2014-2015
- Ambassador 2009-2014
Committee of 50
- Member 2009-2016
AUSA (Association of United States Army)
- Member 2009-2016
Armed Services YMCA
- Board of Directors 2013-2014
- Member 2009–2016
Military and Government Affairs Committee
- Chairperson 2009-2016
Pulaski County Leadership Class
- Vice President 2014
Other Honors
- Sasquatch Samaritan of the Quarter: going above and beyond to uplift others (Lyft)
- DB Cooper Award: Achieving the impossible task, exceeding company standards on damage% and efficiencies 12 months running (Lyft)
- Top Salesperson of the Month for 15 out of 24 months, 9 of last 12 months (Seller’s Sexton)
- Employee of the Month, three months (Seller’s Sexton)
- Store Manager of the Year (Blockbuster)
- Largest Year over year increase by more than $500,000, with smallest loss year over year by 1.01% (Blockbuster)
- 95% + Compliance Audit Score, 5 years in a row (Aaron’s Sales & Lease)
Timeline
Collision Repair Specialist
Lyft/FlexDrive- Full Time 40+ hrs wk
06.2022 - Current
Fleet Coordinator
Lyft- Full Time 40 hrs wk
12.2019 - 06.2022
Community Associate
Lyft- Full Time 40 hrs wk
08.2017 - 01.2020
Driver
Lyft- Full Time avg. 40-50hrs wk
08.2016 - 08.2017
Sales Representative
Sellers Sexton PreOwned - Full Time 50hrs wk
12.2013 - 08.2016
Store Manager
Aaron's Sales & Leasing- Full Time 40+ hrs wk
03.2008 - 12.2013
Assistant Manager
Arby's- Full Time 40 hrs wk
07.2006 - 03.2008
Store Manager
SUBWAY®Restaurants- Full Time 40 hrs wk
11.2005 - 07.2006
4 Star Cook/Lead Chef
Ruby Tuesday- Full Time 40 hrs wk
11.2004 - 11.2005
Store General Manager
Blockbuster Video- Full Time 40+ hrs wk
02.2002 - 11.2004
Assistant General Manager
Aussie Jack's Steakhouse- Full Time 60 hrs wk
11.1996 - 02.2002
Some College (No Degree) - Business Management
Missouri Southern University
Some College (No Degree) - Business Management, Accounting
Drury University
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