Radames Bolt
Orange City
Summary
Experienced with providing reliable tech support and enhancing user experience. Utilizes strong troubleshooting skills to resolve technical issues efficiently. Knowledge of team collaboration and adaptability ensures effective performance in dynamic environments.
Overview
33
33
years of professional experience
Work History
Sales Tech
Lesco Distributing
10.2010 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Cross-trained and provided backup support for organizational leadership.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
Manager of Operations
Watt Sound
04.2006 - 09.2010
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Partnered with vendors and suppliers to effectively manage and budget.
Petty Officer / Machinery Technicain
United States Coast Gaurd
04.1992 - 04.1996
- Increased operational readiness by conducting thorough training exercises and performance evaluations for junior personnel.
- Maintained strict security protocols while handling classified information, mitigating the risk of unauthorized access or disclosure.
- Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
- Handled administrative requirements, maintained records and submitted operational reports.
Education
No Degree - Machinery Technician
US Coast Guard
Yorktown, VA04-1993
High School Diploma -
South Dade / Homestead Sr. High School
Homestead, FL06-1991
Skills
- Trouble shooting problems
- Management and leadership
- Machinery operations and maintenance
- Time management
- Problem-solving
- Customer service
- Attention to detail
- Able to understand mechanics and schematics
- Work organization and planning
Timeline
Sales Tech
Lesco Distributing
10.2010 - Current
Manager of Operations
Watt Sound
04.2006 - 09.2010
Petty Officer / Machinery Technicain
United States Coast Gaurd
04.1992 - 04.1996
No Degree - Machinery Technician
US Coast Guard
High School Diploma -
South Dade / Homestead Sr. High School
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