Radeek Mckinney
Schenectady,NY
Summary
Highly efficient Account Management Specialist/ Mentor well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
7
7
years of professional experience
Work History
Account Management Specialist/Mentor
Spectrum Mobile
08.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
- Designed and delivered web-based, self-directed learning materials.
- Facilitated virtual, in-person and blended learning sessions.
- Analyzed and evaluated training effectiveness and program outcomes.
Supervisor Food Service, Food Service Call Center
Ellis Hospital, Schenectady, NY
01.2019 - 06.2022
- Maintained health and food safety standards at all stages, from storage through delivery.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time.
Branch Manger
Trustco Bank
03.2016 - 08.2018
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations. b
- Submitted loan applications to underwriter for verification and recommendation.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
Education
No Degree - Music/ Teacher Ed
Schenectady County Community College
Scotia, NYHigh School Diploma -
Schenectady High School
Schenectady, NY06.2009
Skills
- Account Management
- Employee Mentoring
- Client Meetings
- Time Management
- Performance Evaluations
- Accounts Payable and Accounts Receivable
- Acquiring New Customers
- Verbal and Written Communication
- Microsoft Excel
- Sales
- Staff Management
- Customer Service and Assistance
- Employee Coaching and Mentoring
- Train Employees
- Supervising Employees
- Resolving Complaints
- Payroll Preparation
Timeline
Account Management Specialist/Mentor
Spectrum Mobile
08.2022 - Current
Supervisor Food Service, Food Service Call Center
Ellis Hospital, Schenectady, NY
01.2019 - 06.2022
Branch Manger
Trustco Bank
03.2016 - 08.2018
No Degree - Music/ Teacher Ed
Schenectady County Community College
High School Diploma -
Schenectady High School