Radell Green
Kokomo,IN
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
21
21
years of professional experience
Work History
General Manager
Schahet Hotels, Hampton Inn & Suites Keystone
04.2018 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of 30 associates, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Surpassed house profit budget every year except 2020.
- Outstanding Inspections on all QA from Hilton
- Ranked #8 out of 193 hotels in the Indianapolis market.
- Top 15% for Hampton Inn & Suites for cleanliness and service scores.
- 2022 Award of Excellence winner.
General Manager
Schahet Hotels, Hampton Inn Carmel, IN
08.2008 - 04.2018
- Recruiting, hiring and training of team members.
- Maintained high guest service scores above Hilton's threshold for an outstanding inspection.
- 16 Outstanding Inspections from Hilton.
- Ranked 1 or 2 on Tripadvisor the entire time I was the General Manager.
- Successfully oversaw 2 phases of renovations.
- Generated end of month reporting for the Corporate Office.
- Was ranked 1 or 2 on STR every week
- Created and maintained budget.
- Trained three Assistant General Manager's who are successful General Manager today.
General Manager
Monchino Mgmt, Holiday Inn Express
10.2003 - 05.2008
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Successfully overturned Shelbyville property to be a profitable hotel.
- Property accounting including Accounts Payable and Accounts Receivable.
- Achieved house profit budget annually
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Accomplishments
M3 Accounting & Budgeting
Certification, Hampton by Hilton GM Leadership
Certification, Hampton by Hilton Sales Leadership
Certification, ONQ Rate & Inventory
Certification, GRO
Proficient on ONQ, Opera, PEP
Ranked Top in Tripadvisor
Crooked Creek Food Pantry Volunteer Committee
Schahet Summitt Committee eight years
Over 100 volunteer hours in the community (Damar, Crooked Creek Food Pantry, Indianapolis Toys for Tots)
Timeline
General Manager
Schahet Hotels, Hampton Inn & Suites Keystone
04.2018 - Current
General Manager
Schahet Hotels, Hampton Inn Carmel, IN
08.2008 - 04.2018
General Manager
Monchino Mgmt, Holiday Inn Express
10.2003 - 05.2008
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